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Manager Service

Jacksonville, FL
March 17, 2019

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**** ******* ***** • Jacksonville, FL 32246 • 904-***-**** •

OBJECTIVES: Obtain a full time position with a quality company where I will utilize my skills and knowledge to be an asset to the company.


Certification in Transportation& Logistics (CTL) – American Society of Transportation and Logistics

Bachelor of Business Administration - University Of North Florida, Jacksonville, FL, 07/2010

Coggin College Of Business, AACSB Accredited

Major: Transportation & Logistics, Marketing & Logistics Minor: International Business

H.S. Diploma – Andrew Jackson High School, (Magnet Program), Jacksonville, FL, 05/2005


04/13 – 02/19 Shoreside Logistics. Jacksonville, FL

Logistics Planner

• Managed all transportation activities, maximizing safety, efficiency and service levels.

• Allocated capacity for planning forecasted obstacles through the use of effective methods.

• Resolved problems concerning container transportation including imports and exports and any client issues.

• Fulfilled overall client needs, by raising satisfaction, providing reports, presentations and recommendations.

• Responsible for the identification and implementation of continues improvement processes and services.

• Ensured Fleet Manager and Carrier compliance with company policies and procedures in freight transit.

05/12 – 04/13 Road King Unlimited, INC. Jacksonville, FL

Operations Manager

Planned, organized and managed the work of subordinate staff to ensure it is accomplished in a manner consistent with organizational requirements.

Directed activities related to dispatching, routing and tracking transportation vehicles.

Collaborated with staff in order to formulate and implement procedures, goals and objectives.

Analyzed and developed plans to improve the company’s budget to purchase new vehicles and equipment

Conducted routine examinations on all vehicles and equipment to ensure safety and DOT compliance.

Conducted investigations to verify customer or shipper complaints.

05/10 – 05/12 AV Logistics, LLC. Orange Park, FL

Logistics Coordinator

Responsible for all aspects of carrier performance, service and associated cost.

Managed customer accounts by region to ensure all customer requirements are met daily.

Worked directly with customers and carriers to resolve shipping related issues.

Identified process improvement to better service the customer while driving down costs.

Developed and monitored reports to identified low margin accounts, lanes and/or moves.

Participated in the on-boarding process of all new customers under specific regions.

06/07 – 04/09 DHL Worldwide Express- Priority Freight Logistics, LLC. Jacksonville, FL

IC Administrative Manager

Responsible for controlling and managing all aspects on behalf the contract.

Participated in major management and technical decision making.

Collaborated with DHL personnel and the functional supervisors in regarding unresolved problems.

Conducted Payroll on regular intervals, for paying wages and salaries.

Hired and Discharged as needed.

08/06 – 06/07 Vistakon, Johnson & Johnson Vision Care - Kelly Services, Jacksonville, FL

Distribution Operator

Performed crediting of customers orders by using SAP system.

Responded to customers' or shippers' questions and complaints regarding storage and distribution services.

Discarded or rejected products, materials, and equipment not meeting specifications.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

06/03 – 08/06 Jacksonville Sheriffs Office – Department of Records/ID, Jacksonville FL

Police Service Technician

Conducted background checks of individuals to obtain information about character and criminal history.

Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.


Microsoft Excel, Project, PowerPoint, Lean Six Sigma Training, SAP & Oracle knowledge

Managerial, Teamwork, Process Improvement, Decision Making, Interpersonal, Ability to motivate others, Ability to plan ahead and deal with unexpected changes.

• Action Oriented, Perseverance, Managing Diversity, Learning in the Fly, Drive for Results, Self Knowledge

Multilingual; fluent in English and Bosnian

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