Administrative Assistant Customer Service

Skills and Qualifications

●Strong oral, written, and interpersonal communication skills. Skilled leadership of diverse teams. Excellent grammar and proofreading skills. Years of high-level customer service. Highly self-motivated

●Bilingual – English/Spanish, oral & written.

●Trained in legal arts such as legal ethics, legal research, legal writing, case briefing, document drafting, and regulatory analysis. Experienced in working with confidential and privileged information.

●Completed Microsoft-certified training programs in Word, Excel, and PowerPoint. Experienced with office machines such as printers, computers, phones, scales, routers, and cameras. Daily use of Mac OSX and experience with Windows XP through Windows 8. Two years IT experience

●Experienced in communicating, summarizing, and explaining court decisions, rules, statutes and regulations to clients and customers.

Experience

Paralegal, Self-Employed 2013-Present

Will creation. Tax preparation assistance. Adoption services assistance. Drafted contracts & releases of liability.

Legal research. Business incorporation. Attended administrative rules promulgation hearings. Correspondence/interaction with attorneys, legislators, and local government.

Paralegal, Oregon DOJ 2017

Casework for Child Advocacy Section. E-filing with court. Document verification. Records maintenance. Assisted attorneys as directed

Copy Editor, Blackstone Audio 2017-2019

Bilingual, specializing in editing copy for Spanish Language titles. Use of editing software, web interfaces, and the Chicago Manual of Style.

Education

Sumner College, Paralegal AAS 2012-2014 (Graduated)

Legal research, analysis, and writing. Focused on analysis and application of legal concepts and doctrines. Trained in legal ethics and confidentiality. Briefed numerous Supreme Court cases. Developed logical reasoning and communication skills. Course of study included Constitutional, Administrative, Family, Criminal, Tort, Real Estate, Bankruptcy, Probate, Labor, Business, and IP Law.

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