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Engineer Manager

Bangalore, Karnataka, India
March 17, 2019

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B. Benito

Flat #***, Shree Shangri La Apartment,

**/*, ******** ******* ****, Near Bank Of India, Byrathi Extension.

Hennur Main Road, Kothanur Post

Bangalore, Karnataka 560077

Phone : +91-990*******


Career Objective:

A challenging role in an esteemed organization, which offers wide exposure to career growth and orientation of the outstanding professionalism. Ambitious and hardworking to achieve the highest goals. Over 14 Year Experience in IT field and 5 years of experience in people management, administration and operations.

Work Experience:

Seven Servos Software Pvt Ltd

August 2017 to till date as a Manager- Administration and Operations

Recruitment and People Management for Remote Support Operations.

Responsible to handle Customer Escalation calls Operations Management.

Payroll management.

IT infrastructure Management.

Handling a team of 40 members in IT support field.

Handling the infrastructure with Windows 2012 Server and Windows 10 client machines.

Hands on experience on Fortigate 60D firewall.

Tuneup System Services Pvt Ltd.

December 2013 to July 2018 as a Manager- People Administration, Infrastructure Management, Network and Windows Server Operations.

Recruitment and People Management for Remote Support Operations

Customer Escalation calls Operations Management

Payroll management.

Windows 2008 server administration.

Capacity Planning

Procurement for various requirements.

Manage and maintain the Network and security

Manage administrative roles.

Manage the team with the size of 40 + employees

Co-ordinating with Vendors for various services.

Maintain Asset details.

Sify Technologies

June 21, 2011 to Nov 2013 as a Senior Engineer-Network Infrastructure and Datacenter Operations

Implementation and maintenance of Network structure including Network designs

Capacity Planning and Change Management.

Handle tickets from various team and customer tickets.

Handle customer phone calls regarding incidents and complaints.

Monitor the network infrastructure with the monitoring tool and acts based on the requirement.

Monitor the bandwidth and raise request based on the requirement.

Link provisioning and Management

Sustenance & Implementation Power & Cooling Infrastructure including UPS, DG & AC for Datacenter Operations.

NOC operations

Coordinate with vendor and other BSO for better uptime for link as well as NOC operations.

Maintain the asset details and keep tracking of the asset movement and change management planning.

Atrium Solutions

(A Medical Transcription Unit)

June 2008 to May 2011, System Administrator/Network Administrator.

Responsible for Installation and Administration of Windows server 2003 Server.

Configuration, installation and maintenance of network systems to include the LAN/WAN.

Monitor LAN/WAN for the purpose of measuring performance and/or ensuring secure and reliable operation.

Managing users, Computers, Group strategies and OU structure in Active Directory environment.

Troubleshooting network issues related to DNS, DHCP and TCP/IP.

Managing the network infrastructure services DNS and DHCP servers.

Remotely troubleshooting issues using Microsoft terminal server console.

Dina Infomed Systems (P) Ltd.

(A Medical Transcription Unit)

7/2001 to May 2008, System Administrator/LAN and WAN support.

Configure switches and routers.

Responsible for LAN and WAN monitoring and maintenance.

Was Responsible for installing and Administration of Windows NT server and Windows 2000 Server

Windows 98, Windows 2000 Professional and windows XP workstations

User Management:-Domain User and Local User.

Configuration of outlook express.

Installation and configuration of both Local and Network printers.

Remotely troubleshooting issues using Microsoft terminal server console.

Troubleshooting network issues related to DNS, DHCP and TCP/IP.

Hardware Maintenance & Troubleshooting

Grace Infotech (P) Ltd.,

8/1998 to 7/2001, Worked as a Hardware Service Engineer

Angler Impex (P) Ltd.,

5/1996 to 7/1998, worked as a computer operator cum technical assistance.

Academic Profile:

1993-1996 : Diploma in Computer Technology

Morning Star Polytechnic, Chunkankadai, Nagerkoil

Board of Technical Education, Tamil Nadu

1990-1992 : Higher Secondary (+2)

St.Aloysius Higher Secondary School, Marthandan Thurai – 629 160

1990 : Secondary School

St.Aloysius Higher Secondary School, Marthandan Thurai – 629 160

2006-2008: Bachelor of Computer Applications

Madurai Kamaraj University (DDE)

2015- 2018 : Doing-Master Of Business Administration (Systems Management)

Madurai Kamaraj University (DDE)

Software Knowledge


Working Knowledge in DTP Software (Corel Draw, PageMaker)

Adobe Photo shop

FTP software.

Operating Systems

Windows XP and windows 2007, 2008, 2010 OS.

Windows 2000 Server Installation and Maintenance

Windows 2003 Server Installation and Maintenance

Windows 2008 Server Installation and Maintenance

Windows 2012 Server Installation and Maintenance

Windows NT Server / NT Workstation Installation and Maintenance

Skill Profile:

Configuration of Routers and Switches.

Implementing and design of WAN technologies Frame relay, HDLC and PPP.

Implementing and design of IP addressing schemes using TCP/IP and subnetting.

Implementation of routing protocols using RIP V1, RIP V2, EIGRP and OSPF.

Configuration and implementation of VLAN and ACL.

Wireless connectivity and support.

Exposure on Internet & Email Connectivity and maintenance.

Proxy Server installation.

Installation and maintenance of various windows operating systems and server.

Administration of windows 2000, 2003 2008 and 2012 server.

Configure and maintain ADS, DNS and DHCP services.

Configuration of Fortigate Firewall and security

Personal Profile:

Date of Birth : 31-05-1975

Languages Known : Tamil, Malayalam and English

Passport Details :No S1615186/05/04/2018


Permanent Address : Flat No 108, Shree Shangri La Apartment

No 24/1, Byrathi Cross Extention, Near Pragathi Nursing Collage, Hennur Main Road, Kothanur Post, Bangalore-560077

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