Rucha Budgude

Email id: ac8s3o@r.postjobfree.com

Phone No: 905-***-****

CAREER SUMMARY:

Assistant Manager – Financial Operations, at HSBC Electronic Data Processing India Pvt. Ltd. with 1 year 4 months

experience in leading UK and INDIA offshore team for mortgage product. Working for various internal and external stakeholders and managing complex and critical processes for INDIA. Also working as an Intraday management for Work Force Management tool, GBRT, MCM and Cultural Management team for HSBC.

Completed MBA - Finance with IT & operations. Worked as Management intern for 3 month in Indirect Taxation in Tata BlueScope Steel. 1 year and 8 months of extensive and diversified work experience in Software Development in Uniken India.

Looking for an opportunity to work in a professional and stimulating work environment, which gives me an opportunity to capitalize my strengths and enhance my skills in conjunction with the goals and the objectives of the company

WORK EXPERIENCE:

HSBC Electronic Data Processing India Pvt. Ltd., Hyderabad (May 2017-Present)

Assistant Manager – Operations (UK and India Mortgages)

Job Responsibilities

Managing India Mortgages by handling a team of 22 members.

Handled 44 queues for 6 processes, monitoring & allocating work on a daily basis. Ensuring that the team continuously provides high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLAs).

Ensuring that the team meets all the productivity (OOE, WR & PA) and quality parameters.

Planning daily capacity & intra-day, based on projections and volume analysis & allocating/reallocating resources accordingly.

Working with UK and India onshore team, solicitors, relationship managers and customers.

Taking care of process and performance management for team.

Handling escalations & process related query resolutions.

Providing leadership to the team, consistent with Group & Company policies/standards.

Leading a cohesive team, working in a supportive team environment driven by people centric values.

Making decisions, identifying and resolving complex process related queries on a day-to-day basis.

Leading by example through service excellence & driving Quality initiatives for improved Customer satisfaction

Effectively Deal with Attrition & their operational affects by mitigating identified Operational Risks.

Co-ordinate & assist the management team while initiating Business recovery measures.

Dealing with business that may significantly exceed forecasted figures by liaising with the respective sites.

Ensure quality & productivity standards are maintained while coping with staff turnover.

Project Undertaken

Worked on DCM automation for certificates generation delivering 2 FTE saves across various sites, enhancing the efficiency of the process and making the customer journey better.

Initiated CRFs to enhance existing automation tools.

Uniken India, Pune (Mar 2013-Nov 2014)

Implementation Engineer

Job Responsibilities

Worked on five projects viz. Cell Designer, Axis Bank, State Bank of India, OCR International and Vizury Interactive.

Developed, designed and tested web applications from scratch.

Good familiarity with Java and SQL. Key Deliverables:

Developed a tool for a new workflow by automating code writing process which reduced human effort and errors by 80%.

Responsible for leading a team in a intensive content development project

Design and development of User interfaces through Java frameworks.

Writing functional Unit Tests.

Learning new technologies and researching about how existing applications can be improved.

Testing, Debugging and Deployment of the projects before due date on production servers.

Project Undertaken

Developed a tool for a new workflow by automating code writing process which reduced human effort and errors by 80%.

Responsible for leading a team in a intensive content development project

Design and development of User interfaces through Java frameworks.

Writing functional Unit Tests.

Learning new technologies and researching about how existing applications can be improved.

Testing, Debugging and Deployment of the projects before due date on production servers.

MANAGEMENT TRAINEE DETAILS:

Tata BlueScope Steel Ltd. (Feb 2016-May 2016)

Management Intern – Indirect Taxation Steel Industry, Finance

Project Title

Application of Central and State Tax Laws on Commercial Vehicles for Tata Motors Ltd and Impact of GST after its Introduction.

Project Details

Current Taxation system in India and its types.

Working of Tata BlueScope Ltd in the Steel Industry.

Comprehensive study of Central and State Tax Laws (CST & VAT) for Steel Industry for various states, which covered various aspects like different Tax Rates Applicable, calculation of Taxes, applicability of laws while making payments and filling returns to the government while maintaining compliance, handling of statutory forms like Form – C & Form – F, and also how sales tax assessments and other litigation cases.

Complete Analysis on how Indirect System is handled by Tata BlueScope.

Analysis on GST and its impact after its introduction in India.

EDUCATIONAL QUALIFICATION

Degree/

Certificate

University/Board

Institute/ School

Specialization/Branch

Year of Passing

MBA

IFHE

ICFAI Business School, Hyderabad

Finance with IT & Operations

2017

COMPUTER PROFICIENCY

Languages

C, C++, Shell Script, Java

Platforms

Java JDK and JRE, Linux

Database

Excel, SQL Server 2000

Framework

Springs, Hibernate, Struts 2

CERTIFICATIONS

Was a member of IBS Analytics Club powered by GENPACT

Diploma in Personality Development and Soft Skills.

Certification in Oracle Database 10g: Introduction to SQL Ed 3

PERSONAL PROFILE:

Date of Birth

Gender

Languages Known

Marital Status

Permanent Address

:

:

:

:

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30-05-1991

Female

English, Hindi and Marathi

Single

2800, Hritugandha.

M.H.B

Pune-411006

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