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Manager Call Centre

Location:
Pretoria, Gauteng, South Africa
Posted:
March 16, 2019

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Resume:

CURRICULUM VITAE

OF

MATHEWS MOGAILA

PERSONAL DATA

SURNAME : Mogaila

FIRST NAMES : Mphogo Mathews

DATE OF BIRTH : 02 August 1986

IDENTITY NUMBER : 860**********

GENDER : Male

RESIDENTIAL ADDRESS : 19 Crestviews Mews

277 Weltevreden Road, Blackheath

2195

POSTAL ADDRESS : 19 Crestviews Mews

277 Weltevreden Road, Blackheath

2195

HOME LANGUAGE : N. Sotho

OTHER LANGUAGES : English (speak, read & write)

Tswana (speak, read & write)

Zulu (speak, read & write)

NATIONALITY : South African

CRIMINAL RECORD : None

CONTACT NUMBER : 061*******

076*******

EDUCATIONAL QUALIFICATIONS

INSTITUTION : Pax College

YEAR : 2005

LEVEL ATTAINED : Matric

SUBJECTS : English

Afrikaans

N.Sotho

Business Economics

Economics

Accounting

INSTITUTION : Tshwane University of Technology

YEAR : 2006 (1 Year)

LEVEL ATTAINED : Certificate in Accounting Skills

SUBJECTS : Accounting

Computer Utilization

Business Mathematics

Communications

Business Behaviour Skills

COMPUTER KNOWLEDGE : Ms Word

Ms Excel

Ms PowerPoint

Internet

E-mail

Siebel, PPS, Mtrax, Sorb, CNMS, Davinci,SDP

WORK EXPERIENCE

1. NAME OF COMPANY : ICASA

POSITION : FIXED ASSETS ASSISTANT

PERIOD : 2008 January (1 MONTH)

REASON FOR LEAVING : Temporary position

DUTIES & RESPONSIBILITIES

• Counting fixed assets for the whole organisation.

• Ensuring that all fixed assets are registered on the system.

• Training other colleagues on how to use a system.

• Do manual counting.

• Report any discrepancies to the Manager.

• Ensure that all assets are counted for.

2. NAME OF COMPANY : BOSETSHE INVESTMENT

POSITION : OFFICE ADMINISTRATOR

PERIOD : 01 December 2010 - 03 March 2011

REASON FOR LEAVING : Temporary position

DUTIES & RESPONSIBILITIES

• Maintaining and capturing of researched work from the internet to the database.

• Answering and taking messages for the manager.

• Creating and maintaining spreadsheet into the company database.

• Maintaining orderly filing.

3. NAME OF COMPANY : MTN (Pty) LTD – UNDER NAPS

POSITION : Call Centre Agent

PERIOD : 03 May 2011 to 31 May 2012

REASON FOR LEAVING : Temporary position

DUTIES & RESPONSIBILITIES

• Assisting customers with everyday issues on their cell phone numbers,i.e airtime,sim swaps,puks, internet problems, etc.

• Assisting customers with blacklisting of stolen/lost handsets.

• Ensuring that customers understand the promotions and competitions that are run by the company.

• Making sure of customer satisfaction in a business manner.

• Reporting issues that are beyond my assistance to my superior. 4. NAME OF COMPANY : MTN(Pty)LTD

POSITION : Call Centre Agent

PERIOD : 04 June 2012 to 30 September 2016

(Permanent position)

REASON FOR LEAVING : Call centre outsourced

DUTIES & RESPONSIBILITIES.

• Assisting customers with everyday issues on their cell phone numbers,i.e airtime,sim swaps,puks, internet problems, etc.

• Assisting customers with blacklisting of stolen/lost handsets.

• Ensuring that customers understand the promotions and competitions that are run by the company.

• Making sure of customer satisfaction.

• Reporting issues that are beyond my assistance to my superior. 5. NAME OF COMPANY : MTN(Pty)LTD – Under Rightrource POSITION : Call Centre Agent

PERIOD : 03 October 2016 to 17 October 2017

(Permanent position)

REASON FOR LEAVING : Call centre closing

DUTIES & RESPONSIBILITIES.

• Assisting customers with everyday issues on their cell phone numbers,i.e airtime,sim swaps,puks, internet problems, etc.

• Assisting customers with blacklisting of stolen/lost handsets.

• Ensuring that customers understand the promotions and competitions that are run by the company.

• Making sure of customer satisfaction.

• Reporting issues that are beyond my assistance to my superior. REFERENCES:

1. NAME OF COMPANY : Pax College

CONTACT PERSON : Principal

CONTACT NUMBER : 015-***-****

2. NAME OF COMPANY : Agri-Bulls Football Club

CONTACT PERSON : Mr J Molepo (Manager)

CONTACT NUMBER : 076-***-****

3. NAME OF COMPANY : ICASA

CONTACT PERSON : Mr C Maine (Accounting Manager)

CONTACT NUMBER : 011-***-****/ 079-***-****

4. NAME OF COMPANY : BOSETHE INVESTMENT

CONTACT PERSON : Mrs K Mapeka- Ralebepa (Manager)

CONTACT NUMBER : 011-***-**** / 072-***-****

5. NAME OF COMPANY : NAPS

CONTACT PERSON : Mr S Lekoko

CONTACT NUMBER : 083-***-****

6. NAME OF COMPANY : MTN(Pty) LTD

CONTACT PERSON : Head Office

COTACT NUMBER : 011-***-****

7. NAME OF COMPANY : RIGHTSOURCE

CONTACT PERSON : Ms M Mapeka

CONTACT NUMBER : 083-***-****



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