CURRICULUM VITAE
OF
MATHEWS MOGAILA
PERSONAL DATA
SURNAME : Mogaila
FIRST NAMES : Mphogo Mathews
DATE OF BIRTH : 02 August 1986
IDENTITY NUMBER : 860**********
GENDER : Male
RESIDENTIAL ADDRESS : 19 Crestviews Mews
277 Weltevreden Road, Blackheath
2195
POSTAL ADDRESS : 19 Crestviews Mews
277 Weltevreden Road, Blackheath
2195
HOME LANGUAGE : N. Sotho
OTHER LANGUAGES : English (speak, read & write)
Tswana (speak, read & write)
Zulu (speak, read & write)
NATIONALITY : South African
CRIMINAL RECORD : None
CONTACT NUMBER : 061*******
EDUCATIONAL QUALIFICATIONS
INSTITUTION : Pax College
YEAR : 2005
LEVEL ATTAINED : Matric
SUBJECTS : English
Afrikaans
N.Sotho
Business Economics
Economics
Accounting
INSTITUTION : Tshwane University of Technology
YEAR : 2006 (1 Year)
LEVEL ATTAINED : Certificate in Accounting Skills
SUBJECTS : Accounting
Computer Utilization
Business Mathematics
Communications
Business Behaviour Skills
COMPUTER KNOWLEDGE : Ms Word
Ms Excel
Ms PowerPoint
Internet
Siebel, PPS, Mtrax, Sorb, CNMS, Davinci,SDP
WORK EXPERIENCE
1. NAME OF COMPANY : ICASA
POSITION : FIXED ASSETS ASSISTANT
PERIOD : 2008 January (1 MONTH)
REASON FOR LEAVING : Temporary position
DUTIES & RESPONSIBILITIES
• Counting fixed assets for the whole organisation.
• Ensuring that all fixed assets are registered on the system.
• Training other colleagues on how to use a system.
• Do manual counting.
• Report any discrepancies to the Manager.
• Ensure that all assets are counted for.
2. NAME OF COMPANY : BOSETSHE INVESTMENT
POSITION : OFFICE ADMINISTRATOR
PERIOD : 01 December 2010 - 03 March 2011
REASON FOR LEAVING : Temporary position
DUTIES & RESPONSIBILITIES
• Maintaining and capturing of researched work from the internet to the database.
• Answering and taking messages for the manager.
• Creating and maintaining spreadsheet into the company database.
• Maintaining orderly filing.
3. NAME OF COMPANY : MTN (Pty) LTD – UNDER NAPS
POSITION : Call Centre Agent
PERIOD : 03 May 2011 to 31 May 2012
REASON FOR LEAVING : Temporary position
DUTIES & RESPONSIBILITIES
• Assisting customers with everyday issues on their cell phone numbers,i.e airtime,sim swaps,puks, internet problems, etc.
• Assisting customers with blacklisting of stolen/lost handsets.
• Ensuring that customers understand the promotions and competitions that are run by the company.
• Making sure of customer satisfaction in a business manner.
• Reporting issues that are beyond my assistance to my superior. 4. NAME OF COMPANY : MTN(Pty)LTD
POSITION : Call Centre Agent
PERIOD : 04 June 2012 to 30 September 2016
(Permanent position)
REASON FOR LEAVING : Call centre outsourced
DUTIES & RESPONSIBILITIES.
• Assisting customers with everyday issues on their cell phone numbers,i.e airtime,sim swaps,puks, internet problems, etc.
• Assisting customers with blacklisting of stolen/lost handsets.
• Ensuring that customers understand the promotions and competitions that are run by the company.
• Making sure of customer satisfaction.
• Reporting issues that are beyond my assistance to my superior. 5. NAME OF COMPANY : MTN(Pty)LTD – Under Rightrource POSITION : Call Centre Agent
PERIOD : 03 October 2016 to 17 October 2017
(Permanent position)
REASON FOR LEAVING : Call centre closing
DUTIES & RESPONSIBILITIES.
• Assisting customers with everyday issues on their cell phone numbers,i.e airtime,sim swaps,puks, internet problems, etc.
• Assisting customers with blacklisting of stolen/lost handsets.
• Ensuring that customers understand the promotions and competitions that are run by the company.
• Making sure of customer satisfaction.
• Reporting issues that are beyond my assistance to my superior. REFERENCES:
1. NAME OF COMPANY : Pax College
CONTACT PERSON : Principal
CONTACT NUMBER : 015-***-****
2. NAME OF COMPANY : Agri-Bulls Football Club
CONTACT PERSON : Mr J Molepo (Manager)
CONTACT NUMBER : 076-***-****
3. NAME OF COMPANY : ICASA
CONTACT PERSON : Mr C Maine (Accounting Manager)
CONTACT NUMBER : 011-***-****/ 079-***-****
4. NAME OF COMPANY : BOSETHE INVESTMENT
CONTACT PERSON : Mrs K Mapeka- Ralebepa (Manager)
CONTACT NUMBER : 011-***-**** / 072-***-****
5. NAME OF COMPANY : NAPS
CONTACT PERSON : Mr S Lekoko
CONTACT NUMBER : 083-***-****
6. NAME OF COMPANY : MTN(Pty) LTD
CONTACT PERSON : Head Office
COTACT NUMBER : 011-***-****
7. NAME OF COMPANY : RIGHTSOURCE
CONTACT PERSON : Ms M Mapeka
CONTACT NUMBER : 083-***-****