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Training Quality

Bear, DE
March 16, 2019

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Richard M. Albanese

New Castle, DE ***** 302-***-****

Senior Compliance Analyst Anti- money laundering

Help Reduce Loss & Sustain Quality Clients

Investigative leader known for analyzing customer relationships, documentation, activity pattern and transactions to detect potential suspicious activities that is inconsistent with customer’s risk profile or anticipated activities. Demonstrated skills in guiding learners in remedial learning and teaching train-the-trainer workshops. Proven verbal and written communication success, serving as liaison between clients and staff to resolve opportunities that benefitted business line and user. Demonstrated decision maker and master multi-taker, acting as go-to staff person when issues arise and when resolutions were needed. Effective collaborator, utilizing loyal and dedicated approach to teamwork.

Networking Quality Assurance (QA) Compliance Financial Crimes Analysis Anti-Money Laundering (AML)

Suspicious Activity Reports (SAR) Training Currency Transaction Reports (CTR) Financial Management

Professional Experience

CITI, New Castle, DE 2015 to 2019

AVP Senior Compliance Analyst / AML Execution

Supported various Anti-Money Laundering (AML) processes, including suspicious activity investigations and reporting, currency transaction reporting, global sanctions screening and enhanced due diligence or other AML processes.

Met goal of 24 cases at 100% success by reviewing system generated alerts to assess presence of illicit activity that may have required reporting based on Bank Secrecy Act (BSA) / AML requirements, conducting research as required and documenting detailed results in written format.

Conducted investigations using global standards policies, procedures and tools aimed at meeting internal and external regulatory requirements, resulting in using tools provided that made it more efficient and continued to approve daily activity of performing job requirements.

Completed investigations with less than 3% errors by receiving feedback from QA and delivering corrective actions within allowable timeline.

HSBC, New Castle, DE 2011 to 2015

VP AML High Risk Investigator / Trainer

Conducted training in Global Standards in AML Department internationally.

Involved in training 600+ investigators worldwide to be in compliant with Global Standards, meeting 98% success rate in year 1 of project.

Designed 3-week training program for new hires, including developing training materials, conducting daily classes and observing new hires, ultimately giving new hires approval to work independently.

Teamed up with Quality Assurance team to design remedial program for trend setters; investigators consisted of 10% of department of which 100% graduated from program to make jobs more efficient and compliant.

Researched detailed information, including names and accounts provided by multiple sources, determining if there was evidence of money laundering activity based on AML Compliance Office policies and procedures; completed goal of 50 cases monthly at 100% success rate.


AML / OFAC Quality Assurance Investigator, HSBC, New Castle, DE (Contract Employee)

Involved in Know Your Customer (KYC) projects to minimize risk for bank. Analyzed daily alerts within Mortgage, Consumer Lending, Insurance, Commercial, General Purpose Credit Cards and Private Label Credit Cards which generated potential Politically Exposed Persons (PEP’s), also known as Senior Public Figures (SPF’s).

Conducted research on customers that were alerted for being higher risk to business line due to profile, using internal systems to mitigate all potential high-risk clients and verified them to be low risk, meeting monthly goal of 100%.

Managed PEP screening, reviewed files in accordance with AML policies and procedures and documented within established timeframes, resulting in no findings that would cause financial loss in business line.

Richard M. Albanese Page Two


Performed side by side reviews of 10% investigators work and achieved consistent quality score of 100% by providing feedback on whether disposition was in accordance to AML / OFAC policies and procedures were compliant.

WILMINGTON TRUST, Wilmington, DE 2000 to 2011

Branch Trainer Specialist 2004 to 2008

Selected all new hire branch staff and trained as Tellers and CSR’s. Served as Teller Trainer subject matter expert (SME).

Implemented training process for 100+ tellers annually, ensuring thorough training and a positive experience for trainees and achieving low turnover rate of 21%.

Increased career advancement opportunities biannually to stay in compliant with business line by providing advanced training for experienced tellers.

Achieved 100% success rate in conducting monthly remedial training for underperforming staff, helping get staff back on track and develop better work habits, preventing any shortages or overages.

Branch Services Unit Supervisor 2008 to 2011

Audited branches for compliance regulations. Sourced, selected and managed vendors that supplied various goods and services for all branches. Ensured all components of contract were compliant. Supervised 2 staff members. Served as SME in policy / procedures and compliance for all 52 locations which consisted of monthly meetings.

Audited 52 locations through taking samples of items requiring dual signatures, reviewing wire transfers and teller’s drawer, taking inventory of monetary interments and confirming all signage was in place according to government regulations, ensuring requirements and procedures were being followed which was in compliant 98% annually.

Helped company save $80K+ annually by initiating vendor selection process with bids, commencing Requests for Proposal (RFP) and analyzing and selecting best vendor.

Managed relationships with vendors and 600+ staff members with quality audits and kept approval rating exceptional through conducting inspections to confirm compliance and giving managers surveys to grade vendors work.

Additional Professional Experience

WILMINTON TRUST, Wilmington, DE, Client Services Representative

EDUCATION FIELD, Avongrove & Kennett Square, PA, Smyrna & Middletown, DE, Physical and Health Educator

CLOVER DEPARTMENT STORE, Wilmington, DE, Store Detective



Bachelor of Science (BS), Physical and Health Education, University of Delaware, Newark, DE

Bachelor of Science (BS), Criminal Justice, Shippensburg University, Shippensburg, PA

Associate of Applied Science (AAS), Police Science, Northern Virginia Community College, Annandale, VA

Technical Skills

Microsoft Word, Excel, PowerPoint Business Skype Outlook Actimize FinCEN

Professional Development

Pennsylvania and Delaware Teaching Certificate, Department of Education

AML Compliance Continue Education classes, CAMS, online

Adults as Learners, Newark, University of Delaware, Newark, DE

Facilitating Adult Learning in Organizations, Newark, University of Delaware, Newark, DE

Business Communications, Info Systems, Wilmington, DE

Fundamental of Lending, Info Systems, Wilmington, DE

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