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Human Resources Consultant

San Francisco, California, United States
March 16, 2019

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Khong Xiong 612-***-****


Energetic, dedicated, and performance-driven consultant with ten years of professional experience in delivering exceptional service to clients, leading people and organizations through change to drive higher levels of individual and business performance, and implementing innovative programs to attract, retain, and develop high-performing talent. Highly responsible, organized, and self-motivated with the ability to independently create, plan, and direct business affairs. Driven to bring an innovative approach to business while establishing trust through transparency and creating a team-driven environment that fosters room for development and growth.

Trusted advisor, liaison, and mentor. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and proprietary software systems.


·Talent Management

·Event Management

·Learning Agility

·Team Building & Leadership Development

· Workforce Performance

· Diversity & Inclusion

·Organizational Effectiveness

· Professional Onboarding & Recruitment

· Client Education, Learning & Development

· Consulting, Facilitating & Training

· Employee Engagement

· Business Strategy

·Project Management

·Partnering & Influencing

· Negotiating

· Legal Compliance

· Compensation and Pension

· Policy and Procedure


Business and Human Resources Consultant April 2015 – February 2019

Korn Ferry, San Francisco, CA

· Provided educational training, as well as technical and analytical support to vital business partners and senior leaders that directly increase

sales in the millions of dollars while managing 30% of the business operation in a team of seven

· Built and maintained healthy, positive and productive relationships with clients, colleagues and cross-functional team members and as a

result, delivering outstanding service and high-quality work to meet business goals

· Developed knowledge of clients and industries to understand the drivers of business effectiveness and business models

• Managed multiple projects and created solutions throughout various phases of project life cycle to address business challenges while ensuring a smooth business operation

· Developed a strong internal brand with a network of colleagues to receive guidance, leverage resources, and identify sources of project work

· Contributed to advancing sales opportunities through information gained from clients, and leveraging client contacts and business


Human Resources Consultant

· Partnered and supported human resources leaders to develop and implement new processes to advance the business while maintaining a

positive work environment with maximize productivity

· Consulted with a wide range of subject matter experts to create an effective and a structured onboarding process to accelerate the

transformation of a new hire into a fully functioning business leader

· Provided resources and onboarding logistics to help new hires get fully integrate into the enterprise culture, as a result, increasing employee

retention and allowing new hires to make value-added contributions sooner

· Used an interactive consultative process to help new leaders succeed by tailoring to their needs, aligning to their goals and expectations and

securing a tighter organizational fit, as a result, reducing turnover, increasing advancement, and significantly increasing job satisfaction

Human Resources Organization Development and Learning Consultant January 2013 – April 2015

Children’s Hospitals and Clinics of Minnesota (Contracted through TheRightStaff), Edina, MN

· Increased effectiveness and efficiency of instructional technology use by 20% through evaluation assessment of employee e-Learning

experience and knowledge transfer, resulting in greater customer satisfaction

· Successfully cross-trained 4 staff resulting in quicker turnaround time from 72 to 24 hours to meet customer needs, leading to consistency

across board, and greater clarity of ownership within team and workforce learning functions

· Successfully added Tips and Tricks and other process improvement methods that led to the reduction of approximately 20 calls per week,

allowing more time for team members to focus on other high work priorities

· Achieved 100% completion of building e-Learning courses and content by providing recommendations regarding course design and

instruction delivery options to meet learner’s needs

Sourcing Lead October 2011 – June 2012

Target Corporation, Minneapolis, MN

· Provided leadership to cross-functional team with business strategies and intelligence to develop innovative new-employee

placement and organizational programs, including mentoring and team building activities

· Consulted, negotiated, and implemented business strategies with a wide range of Buyers, Product Managers, and Business Analysts

to deliver high-quality, trend-right merchandise to Target stores nationwide at a great value

· Assessed, evaluated, and developed one's own performance; sought feedback from team member to strengthen one's own

management and organizational skills, and inspired team to achieve their highest potential

Sales and Marketing Associate June 2010 – May 2011

The Landau Law Group, Saint Louis Park, MN

· Generated sales by providing legal and interpretation services to the Hmong, Latino, and Somali community while enhancing the

client experience to increase a more diverse clientele

· Researched, gathered, and presented appropriate legal documents on behalf of attorneys at personnel-related hearings and

investigations for payments, arbitration, and court hearings


United Way Emerging Leaders Program April 2014 – Present

Greater Twin Cities United Way, Minneapolis, MN

· Learn about community challenges while volunteering and building leadership skills to makes a difference

· Appeared in Twin Cities Business Journal to provide perspective of a millennial and an Emerging Leader for United Way’s cover

story in honor of its Centennial Celebration

· Spoke to an audience of 200 people on building volunteer capacity and serving while leading in community members

Emerging Civic Leaders April 2015 – April 2016

Citizens League, Saint Paul, MN

· Build civic imagination and capacity by identifying and proposing solutions to public policy challenges

· Develop civic leaders of all generations who govern for the common good and encourage participants to contribute to community

Intern, Assistant to State Scheduler and Constituent Advocate January – May 2011

Office of the Governor, Saint Paul, MN

· Planed the Governor's statewide travels and prepared event briefs for the Governor as appropriate

· Represented the Governor's Office at community gatherings and political events to promote the Governor's mission and agenda


Master of Arts in Advocacy and Political Leadership November 2014

University of Minnesota Duluth, Duluth, MN

Bachelor of Arts in Psychology, Minor in Social Justice December 2008

University of Minnesota Twin Cities, Minneapolis, MN

Certificate of Completion in Spanish December 2005

International Studies and Modern Languages, VEN-USA College, Merida, Venezuela


Korn Ferry Leadership Architect Certification November 2015

Korn Ferry, Minneapolis, MN

· Korn Ferry is a Human Resources Certification Institute approved provider. This program has met the Human Resources

Certification Institute’s criteria to be pre-approved for PHR, SPHR, and GPHR recertification credit.

GLBTA Student Scholarship May 2007

GLBTA Programs Office, University of Minnesota Twin Cities, Minneapolis, MN

· Presented to one exceptional student for his contribution to the generation and dissemination of knowledge and awareness around

Gay, Lesbian, Bisexual, and Transgender topics and identities through leadership and service

Outstanding Leadership Award May 2005

Multicultural Center for Academic Excellence, University of Minnesota Twin Cities, Minneapolis, MN

· Given to one extraordinary student throughout the University of over 50,000 students in honor of his academic achievement,

outstanding leadership and commitment to social justice

Student Leadership Award May 2005

General College, University of Minnesota Twin Cities, Minneapolis, MN

· Awarded for outstanding contribution to the college community and for excellence in academic achievement

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