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Sales Representative Customer Service

Location:
Lagos, Lagos, Nigeria
Posted:
March 16, 2019

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Resume:

ABIADE AFIS ADEOLU

No**, Osunmeyi Street, Saburi Residential Estate,

Saburi, Dei-Dei, F.C.T. Abuja.

ac8s0y@r.postjobfree.com

+234-706-040-5759

CAREER OBJECTIVES:

To work with a team of dedicated, target-driven and result oriented professionals as a team player so as to contribute my nimble to the growth and development of an organization.

QUALITIES:

Good customer relationship skill

Ability to work with little or no supervision

Good interpersonal relationship

Ability to meet the estimated deadline.

Team playing skill

Innovative and intuitive

High sense of trust and strict confidentiality

PROFILE:

I am a noble and an intelligent, focused, transparent and a dynamic young man who puts in all his best to achieve a common and desirable goal – SUCCESS, through diligence, humility and obedience.

EDUCATION:

SITI Computer Training Institute, Keffi. Nasarawa State. 2010

Bowen University, Iwo, Osun State. 2009

Command Secondary School, Bode-Igbo, Ibadan. Oyo State 2005

Lantana Private School, Gbagada, Lagos state. 1999

SUMMARY OF QUALIFICATION

•Diploma in Computer 2010

•B.Sc. Sociology (Second Class Honors Lower Division) 2009

•West African Senior School Certificate (May/ June) 2005

•National Examination Council (June/July) 2005

•First School Leaving Certificate 1999

PROFESSIONAL MEMBERSHIP:

Institute of Debt Recovery Practitioners of Nigeria (Graduate Member)

Centre for Debt Recovery Enterprise (Proficiency Certificate)

Nigeria Institute of Management (Graduate Member)

Chartered Institute of Personnel Management(CIPM) In View

HOBBIES:

Reading, Meeting People, Traveling and Solving Problems.

TRAINING ATTENDED (JAIZ BANK PLC AND ECO BANK NIG. LTD):

Training on Islamic Banking; Products and Practices alongside usage of Islamic Banking Module (IMAL)

Training on Retail financing products under Islamic banking module

Training on Credit Review and Asset creation

Training on marketing of Retail Products and its components

Training on Eco Bank Mobile Money

Training on Ecobank E-business products such as POS, Internet Banking, Edu Portal Solution, Corporate Pay etc.

EXPERIENCE:

Octobers 2018- January 2019

Mutual Trust Micro Finance Bank

Relationship Manager

Banking Officer III

Duties:

Identifying and marketing of high network individuals in deposit mobilization and deposit retainership

Work with other team members in ensuring proper and efficient customer service experience is delivered to all of our esteemed customers.

Ensuring proper reporting format is maintained on a weekly basis on activities done.

Aug 2016 – Till Date

Jaiz Bank Plc, Gwarinpa, Abuja.

Relationship Officer (Team Lead), Retail Banking Group

Executive Trainee (ET)

Duties:

Mobilization of deposit and risk asset as per instructed (Key Performance Index) KPI

Introducing the banks products and services to individuals and groups interested in domiciling its personal or business account with the bank

Making sure customer’s needs are met as at when due

Overseeing account opening process and ensuring all documentations are in order

Marketing and Booking of facilities for intended customers of the bank be it introduced by fellow staff or marketed by the relationship officer

Credit review and creation of risk assets

Ensuring risk asset booked does not go into past due or bad debt by a way of monitoring all asset under my custody and also by ensuring customers payment are made as at due date

Promoting the banks image positively amongst all stakeholders

Feb 2015 – Aug 2016

Jaiz Bank Plc, Head Office, CBD. Abuja.

Relationship Officer (Retail Banking Group)

Executive Trainee (ET)

Duties:

Same as Above

May 2013 – February 2015

Eco Bank ltd, 72, Arakale Road, Akure, Ondo State.

Sales Representative (E-Business Department)

Duties:

Marketing of Ecobank E-Products to customers of the bank (Corporate and Retail)

Recruiting schools on the banks Edu portal solution for easy payment of school fees

Scouting for merchants (businesses) and setting up of POS terminals for easy payment solution

Maintenance of such terminals by a way of settling customers disputes and ensuring adequate maintenance are provided when needed.

Setting up corporate businesses on corporate pay solution as a means of ensuring transfers and payment in large quantities

Resolution of customer disputed transactions

Other functions as captured below

June 2012 – May 2013

Eco Bank ltd, 153, Iju Road, Fagba, Agege, Lagos State.

Direct Sales Agent (EcoBank Mobile Money)

Duties:

Collection of customers data and registering of customers on ecobank mobile money

Ensuring adequate transaction is done by customers of ecobank mobile money

Registering of agents / dealer and super agents (aggregators) on ecobank mobile money in other to drive banking activities closer to people

Promoting adequate awareness of the product to the individuals and groups through mass marketing

Taking proper monitoring of transaction done in an agent / dealer outlet

Submission of weekly / monthly report to the appropriate channel

Outsourcing and training of ecobank branches and agent locations for proper product sale

Providing adequate branded materials and business support to both branches of ecobank Nigeria assigned and also accredited sales agents / dealers

Settling of customers transaction disputes done via the product

Marketing Unit (Support):

Duties:

Opening of accounts

Ability to understand customers need and provide appropriate solution and attention

Consistently deliver quality services to our customers to achieve total customer satisfaction

Solicit customer’s feedback and identify problem trends for improvement actions.

Proper documentation of account mandate file

November 2009 – October 2010 (NYSC)

Unity Bank Plc, Keffi. Nasarrawa State.

Customer Service Unit: Duties:

Opening and Closing of Accounts

Confirmation of Account Balances

Scanning of Accounts Mandates

Re-opening of Dormant Accounts

Issuance of ATM Card to Customers

Maintenance of Customers Account Record

Issuance of Cheque Book to Customers

Public Relations

Cash Unit (Support):

Duties:

Receiving Deposits from Customer

Sale of Army Scratch Card

Students Registration

July 2008 – September 2008 (Industrial Training)

First Bank of Nigeria Plc (FBN), Head Office.

35, Samuel Asabia House, Marina. Lagos state.

Financial Control Department (Fixed Asset Unit and MIS Unit)

Duties:

Raising of debit and credit entries for asset purchased and owned by the bank

Keeping record and stock of all item purchased

Keeping record of bank branch assets, fixed asset among others: e.g. land and housing, machineries (computer accessories and office tools) and all company vehicles e.t.c.

Issuance of tax clearance cards for all staffs of the bank.

REFEREES:

To be provided upon Request.



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