Customer Service Representative

January Pepper Cleveland, Texas *****

346-***-**** janpepper2014@gmailcom

Summary: Experienced administrative professional with excellent organizational skills; a team player who can work with little or no supervision.

Skills: Type 40 wpm, Data Entry 10,000spm, SAP, AS400, EDI/I-Trade, QuickBooks, Freight quotes, Forecasting. Microsoft Office applications: Access, Excel, PowerPoint, Word, & Outlook,

Experience:

LKQ Corporation, Houston, Texas

Customer Support Representative 02/07/2016 -Current

●Inbound calls assisting customers requesting information for vehicles, parts, and estimate for salvage vehicle.

●Inbound calls volume approximately 135 inbound calls daily.

●Monthly car sales approximately 125 - 135 car sales per month qualifying for monthly bonus.

Staff Force, Conroe, Texas 08/2015 -02/07/2016

Contract Employee

•Invoicing Clerk: Processing of order selector tickets converting to Invoices to prep for outbound routes. Generating of nightly reports for National accounts.

•Order Processing Agent: monitor and update status of shipments, work with vendors and complete necessary paperwork for shipments. Booking and obtaining quotes on LTL shipments of domestic freight.

•Inside Sales: Scheduling and demonstration of manufacturer products.

Acosta, Inc, Houston, Texas 09/20 - 08/2015

Customer Service Coordinator

•Tracked annual manufacturer end-of-year bonus program; kept COO and Sales Representatives updated daily

•Provided customer service support between manufacturers and distributors.

•Coordinated with manufacturers and buyers regarding their regular daily activities

•Process Purchase Orders to manufacturers and follow up accordingly.

•Extensive knowledge of 18 manufacturers' product lines, as well as their guidelines

US Foodservice, Inc, Houston, Texas 12/1997 - 07/2011

Operations Receiving Clerk-Senior

•Ensured timely delivery of inbound freight and scheduled incoming goods against known capacities. Referencing and verification of BOL documentation.

•Handled data and file/record maintenance.

•Responsible for scheduling inbound appointments

•Provide internal/external Customer Service.

Customer Service Coordinator

•Direct all incoming calls and assist according to caller and Customer/Account needs.

•Maintain order guide changes for assigned sales groups as requested.

•Run daily, weekly, monthly, accounting and quarterly reports for various departments.

•Continuous communication with sales representatives regarding status of accounts.

•Communication with multiple departments regarding orders/cut off times to ensure accurate deliveries.

•Organize special order product requests with internal and external customers.

•Receptionist back up as needed.

Assistant Buyer

•Assisted buyers with daily activities

•Processed special/new orders for buyers, Sales Representatives and end users

•Provide internal Customer Service to internal customers.

Receptionist

•Managed all inbound calls via PBX switchboard: 250+ extensions

•Maintained all daily routing invoices and credit memos

Education:

Lone Star Community College 1994 - 1997

Microcomputer Applications, Certificate Course

Awards: US Foods: Customer Excellence – 2009: Customer Service Team Player - 2010

Acosta Inc.: “Positively the Best” Nomination – 2015

Salary: Negotiable

References: Available upon request

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