BRENNA E. PRATHER
HOSPITAL/HEALTHCARE OFFICE MANAGER
An Office Manager and Administrative Assistant over six years of experience providing administrative support rapid-paced and evolving medical/healthcare environments. Possesses knowledge and expertise in medical/pharmaceutical terminology, patient scheduling, hospital inventory management, budgeting, forecasting, and driving market expansion and revenue growth. Maintains calendars, authors correspondence, prepares reports/marketing materials, builds client/staff/patient relationships, and designs continuous process improvements to enhance performance efficiency, compliance, patient care, and accuracy. CORE COMPETENCIES
Healthcare Administrative Support/Office Management ~ Maintains Confidential/Sensitive Information ~ Meets Deadlines Types/Prepares Correspondence ~ Manages Concurrent Administrative Projects ~ Medical/Healthcare/Pharmaceutical Expertise Scheduling/Calendar Management ~ Electronic Medical Records (EMR) ~ Talent Management Inventory Management ~ Front/Back Office Medical Operations ~ Training ~ Regulatory Compliance ~ Budgeting Accounts Payable/Receivable ~ Payroll ~ Develops/Implements Standard Operating Procedures ~ Safety/OSHA CAREER HISTORY
FIREHOUSE ANIMAL HEALTH CENTER: Austin, TX 4/2014 – 1/2019 HOSPITAL/HEALTHCARE CENTER ADMINISTRATIVE AND OFFICE MANAGER (6/2016 – 1/2019) Managed business office operations for an animal hospital/healthcare center to ensure seamless activities while scheduling patients, completing reports, purchasing critical medical/business supplies, and overseeing human resources, financial, and payroll activities. HIGHLIGHTED ACHIEVEMENTS
Surged Hospital/Healthcare Center Revenues 15% to reach a 20-year record by providing superior patient care/ customer service and marketing the institution throughout the community.
Received a Promotion as a result of superior performance, leadership, professional integrity, and medical/healthcare knowledge.
Maximized Client/Patient Retention Rates by building longstanding and trusting professional relationships, communicating the value of quality preventative healthcare/diagnostics, and serving as a knowledgeable point of contact. HIGHLIGHTED RESPONSIBILITIES
Managed a Team of Ten Medical Office Professionals. Provided positive and consultative leadership, delegated responsibilities, provided training, coaching, and mentorship, promoted professional development, facilitated staff performance and salary reviews, created employee schedules, processed payroll, implemented performance improvement plans, terminations, and disciplinary actions as needed, and rewarded achievement through promotions, bonuses, and praise to retain top talent.
Developed and Modified Workflows, Hospital Policies/Procedures, and Best Practices to ensure the healthcare facility met and exceeded goals in patient care, quality, compliance, accuracy, financial performance, and efficiency throughout emerging situations.
Maintained Calendars and Organized Staff/Physician Meetings, Workshops, and Events. Coordinated logistics, prepared materials, and sent meeting invites to attendees.
Designed Compelling Print/Digital Communication Materials, Public Relations Campaigns, and Marketing Collateral to generate visibility and awareness about the hospital to targeted markets. Authored copy, insert graphics, and created layouts.
Managed Financial Activities to Improve Bottom Line Profits. Administered budgets, oversaw billing/accounts payable/accounts receivable, identified and capitalized on cost savings initiatives, coded invoices, reviewed income statements, managed cash control operations, completed bank deposits, and analyzed budget/financial variances.
Recruited and Identified Qualified Applicants for Job Vacancies by posting openings, facilitating informative interviews, conducting reference and background checks, and negotiating job offers.
Scheduled Patient Appointments to maximize the use of time for the physicians and staff.
Managed Inventories to Ensure Seamless and Uninterrupted Operations across the healthcare institution. Procured resources from third-party vendors and suppliers, verified inventory receipts, negotiated pricing, and scheduled equipment preventative maintenance and repairs.
Mitigated Risks by Fostering a Safety/OSHA Compliant Environment while overseeing facility operations.
Composed, Proofread, and Distributed Correspondence and Reports while remaining within the voice and tone of the healthcare/medical institution.
FIREHOUSE ANIMAL HEALTH CENTER
LEAD VETERINARY TECHNICIAN, MEDICAL OFFICE, AND INVENTORY MANAGER (4/2014 – 6/2016) Completed medical front and back office operations, administrative procedures, and technical activities while ensuring compliance with industry best practices, organizational processes, and safety regulations.
Recognized for Remaining Flexible and Available to Provide Medical and Business/Administrative Office Support for physicians, colleagues, and business executives.
Administered Medical Office Operations While Prioritizing Activities to Meet Competing Deadlines. Maintained accurate medical records, answered a multi-line phone system, authored company correspondence (emails, letters, and memos), scanned documents, and maintained comprehensive patient data in electronic medical records (EMR) systems.
Designed and Deployed Numerous Process Improvements to Optimize Efficiency, Compliance and Patient/Client Satisfaction. Highlights Included
o Exam Room Checks to ensure each one was clean/organized/stocked. o Reorganized and Decluttered the Pharmacy to ensure rapid retrieval of accurate drugs. Grouped the drugs by both class and in alphabetical order.
Supervised the Technical Department and Delivered Support Using Expertise in Medical Procedures, Pharmaceuticals, and Healthcare Terminology. Monitored anesthesia during surgeries, performed venipunctures, dental prophylaxis, and radiology, placed IV catheters, restrained patients, provided general medical care, produced digital radiographs, verified/filled patient prescriptions, documented activities, and delivered urgent and emergency patient care as needed.
Managed Inventories of Supplies/Equipment. Forecasted needs, completed purchase orders, received shipments, verified deliveries met purchase orders and packing lists, and scheduled repairs/preventative maintenance on medical and office equipment.
Completed Patient Check-In and Check-Out Activities for appointments, surgeries, and medical procedures.
Fostered Positive Customer/Patient Relationships by remaining friendly, warm, and empathetic throughout all interactions, explaining procedures in a calm manner, and conducting timely follow-up on all correspondence.
Ensured Continuing Patient Care After Discharge by effectively communicating follow-up instructions. HOMETOWN ANIMAL CARE: Pflugerville, TX 9/2007 – 4/2014 KENNEL TECHNICIAN/ VETERINARY TECHNICIAN
Completed administrative front-office operations while delivering quality medical care in compliance with organizational standards.
Documented and Maintained Patient Medical Records in Electronic Medical Records Systems while adhering to confidentiality protocols. Created reports/company correspondence, aggregated/analyzed company data, and copied/scanned documents.
Received and Processed Prescription Refills and notified the doctors of potential drug/patient contraindications.
Scheduled Patient Appointments and Maintained Calendars for doctors and staff.
Provided Medical Support for Patients of Varying Healthcare Conditions. Monitored anesthesia, aided during surgeries, delivered empathetic care for hospitalized patients, and administered medications (IV/IM/SQ/oral). EDUCATION
ASSOCIATE OF SCIENCE: BUSINESS ADMINISTRATION
COLORADO TECHNICAL UNIVERSITY: Colorado Springs, CO Pursuing a Healthcare Administration Degree with Western Governor’s University Professional Development: New School of Leadership – Emancipet and Communication of Professional Excellence Training TECHNICAL SKILLS
MS Office (Word, Excel, PowerPoint, and Outlook) and AVImark