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Manager Customer Service

Shreveport, LA
March 13, 2019

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Candee Preston

**** ********* ***

Apt ****

Shreveport Louisiana 71115



Twenty-five years of experience analyzing operations and personnel performance ensuring maximum productivity while ensuring customer satisfaction and enhancing the bottom line. Consistent demonstration of effectively multitasking customer satisfaction and staff management. CORE QUALIFICATIONS

● Work well under pressure

● Quick learner

● Results oriented

● Strong client relations

● Excellent reading and writing skills

● High level of interpersonal

communication skills

● Conflict resolution techniques

● Highly adaptable

● Staff development


Caesars Entertainment

● Operations Supervisor, December 2017 - February 2019

● Cage Shift Manager, June 2014 - December 2017

● Assistant Operations Manager, August 2006 - June 2014

● Operations Supervisor, April 1996 - August 2006

● Early positions (slot attendant etc), July 1994 - April 1996 Duties and achievements include:

● Onsite managerial representative

● Oversee casino operations and cage activity while safeguarding company assets

● Use creative ideas to enhance customer service and satisfaction

● Work interdepartmentally with other managers sharing ideas to enhance our guests overall experience

● Assignment of duties to all direct reports

● Review and investigate issues within cage

● Promote teamwork amongst employees and resolve grievances

● Resolve guest related issues

● Deliver optimum guest service at all times and lead by example and with integrity

● Develop employees by setting goals and clear expectations and holding non-performers accountable

● Motivate team, encourage teamwork and build employee morale The Shreveport Times

● Lead State District Sales Manager, February 2008 – July 2009

● City Sales Manager, November 2007 – February 2008, October 2009 - August 2010 Duties and achievements include:

● Reducing unprofitable routes saving the company over $40K annually

● Oversee city and state circulation operations respectively

● Ensure customer satisfaction and resolve customer complaints

● Directly Supervise State District Sales Managers and approximately 70 contractors throughout the region

● Inventory control

● Maintain corporate sales reports and returns


● The Leadership Challenge (leadership class offered at Horseshoe Casino)

● Horseshoe Casino Supervisory and Management seminars

● Horseshoe train the trainer. Served as a Lead Trainer for 6 years for HR at Horseshoe Casino.HR Trainer

● Outstanding Tourism and Hospitality Employee of the Year P.R.I.D.E. Award (2015)

● Caesars Entertainment Chairman’s Award for Integrity (2015)

● Harrah’s Louisiana Downs Star of Distinction for Innovation (2013)

● Harrah’s Louisiana Downs Star of Distinction for Superior Team Results (2012)

● Harrah’s Louisiana Downs Star of Distinction for Superior Team Results (2006)

● Suggested and assisted in the implementation of the portable bar References provided upon request.

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