Andrea J Collings

***** **** **, ********* ****, CA 92234

Contact Phone: 619-***-****

Email Address: ac8ryb@r.postjobfree.com

EXPERIENCE

Human Resources Specialist

Department of Navy

San Diego, CA

11/1/2018 to Present

GS-0201-13 Department of Navy OCHR HQ Policy Division. Due do downsizing initiatives (MHA) Major Headquarter Activities, I have been recently reassigned to serve as The Drug Free Workplace Program Manager for Navy. Program Management duties include crafting a SECNAV Instruction and other related guidance for the program. I organize, schedule and ensure certification and training for command level appointed Drug Program Coordinators (DPCs) both CONUS and OCONUS. Human Resources Specialist (Information Systems)

Department of Navy

San Diego, CA

09/2010 to 11/1/2018

(Remote) GS-0201-13 Department of Navy, OCHR HQ Data Management Division(HQ) Served as the project lead and an administrator for the Dept. of Navy’s eOPF (Electronic Official Personnel File) program which currently houses personnel records for approximately 200,000 Navy civilian employees. Duties include handling of all help desk inquiries, account/records integrity, access and permissions administrator and troubleshooting of system errors. I represent the Dept. of Navy at several OPM level agency meetings and committees that relate to benefits, system upgrades and system performance enhancements. I also serve as a team member and participate in weekly meetings in the Standard Reports Team to insure standardization and PII security for Navy Standard Reports available in the Navy Business Intelligence software suite Cognos. Review requests to create or modify BI reports, discuss with other team members, and provide recommendations. Supporting the Office of Civilian Human Resources (OCHR) Service Centers and their customers, respond to customer inquiries as well as support (as assigned) the Analytic Division in their goals while consulting with Data Management Branch Standard Reports. Additionally, I Lead a team of designers in the development of the Navy HR Link Dashboard using Business Intelligence software Cognos to provide easy to use reporting tools for all users in the civilian community. Worked directly with EEO customer to assess and write requirements for their reporting need for annual EEO reporting in the Navy Cognos environment. Assist in the management of the TWMS database system by removing personnel actions per legal settlements in an effort to maintain database integrity.

I provide technical leadership and oversight of HR Policy and Programs, review and take appropriate action on Date Extracts with expired ATO or other critical documentation that has expired. Coordinate with customers to update the ISA document per current DONCIO and OCHR requirements. Verify that DADMS/DITPR-DON and eMASS registrations are valid and current. Review and update ISAs with language from the current ISA template and if system contains SSN, include statement about compliance with DONCIO SSN Reduction policy. Notify servicing Operation Centers when ISA is updated.

I am currently in a certificate course for Data Scientist and have completed a course in Business Analysis Fundamentals.

Supervisory Human Resources Specialist

Department of Navy

San Diego, CA

07/2006 to 9/2010

Serve as branch head and supervisor of the Department of Navy, Resume Intake and Employment Information Center. Provide advice and assistance to HRSC’s and HRO personnel worldwide regarding Resumix Administration and functionality, general employment information and resume intake policy and procedures. Develop operational policy and standard operating procedures for both the Resume Intake section and the Navy's Call Center. I provide technical and functional troubleshooting service and advice for issues relating to Resumix, CHART resume/Administrator sites and its DCPDS interface and made recommendations for internal system changes. I supervise the Resume Intake and Employment Information Centers 16 Human Resources Assistance ranging in grades from GS-0203-04/05/06/07/11/12. (Now YA/YB 1 and 2's). Assisted in the design, development and deployment of our internal Access database (“Inbound”) used for tracking and metric reporting for the Employment Information Center workload. I maintain the database integrity with regular maintenance to include database repair and clean up, as well as data warehousing and storage of archived information.

I participated in the development of the Navy TFNF (Task Force Navy Family) as it related to employment in response to Katrina Disaster relief and serve as the TFNF Program Coordinator for advanced consideration of Katrina disaster victims. I develop internal staff training courses covering Resumix related personnel staffing issues and the use of our internal Access database.

I Analyze workflow/processes and make recommendations on how processes can be streamlined or eliminated. Interface with various personnel to troubleshoot, counsel, resolve and respond to complex functional/system problems.

Provided customer service, advice and guidance to managers’ applicants and personnel on the operation, maintenance and use of the Resumix application process, recruitment process, referral procedures, appointment eligibility, recruitment sources, veterans’ preference, and OPM qualifications. I currently serve as Resumix Project Manager for the HRSC-SW region. I maintain Resumix database integrity and accuracy by performing quality control reviews of the database. Provided formal and informal user training. Responded to inquiries from applicants, HROs and personnel on resume intake issues.

Prepare a variety of written materials such as the development of reports and metrics from the Resumix database system using the reporting systems such as Cognos Impromptu software to include the creation of catalogs. I have knowledge in Business Intelligence (BI) systems such as Cognos and ReportNet. I have an understanding of the viable current and future technologies and how they impact the support of the mission. Ability to articulate a coherent integration of technologies in a technical/business process model with respect to data modeling and data warehousing. Ability to assert "best practices" among the organization’s peers and lead a discussion of which practices are appropriate to the whole of the Navy HR arena. I provide statistical information on a weekly, monthly, quarterly and annual basis in support of reporting requirements to the Navy human resources community as necessary. Develop marketing materials, point papers, presentation materials, and statistical data. I conduct briefings as well as formal and informal presentations to a variety of customers to include: Current and former federal employees of various personnel systems such as, demonstration projects, NSPS, DCIPS, active duty and retired military, dependents of both military and civilian, the general public, union representatives, investigators, headquarters staff, and members of congress and their staff. I am occasionally required to deal with officials of other organizations and provide advice officials in higher rank. Personnel Management Specialist

Department of Navy

San Diego, CA

04/2005 to 07/2006

GS-0201-12; Navy Employment Information Center

Served as Deputy to tin the Resume Intake and Employment Information Center. Provided advice and assistance to HRSC’s and HRO personnel worldwide regarding Resumix, general employment information and resume intake policy and procedures. Participated in the development of department operational policy and standard operating procedures for both the Resume Intake section and the Navy's Call Center. I help to manage this call center and provided troubleshooting service and advice for issues relating to Resumix and CHART and its DCPDS interface and made recommendations for internal system changes. I also function as a workload coordinator/facilitator for the Resume Intake Unit for 7-9 Human Resources Assistance ranging in grades from GS-0203-04/05/06/07. Assisted in the design and development of our internal Access database (“Inbound”) used for tracking Employment Information Center workload. I participated in the development of the Navy TFNF (Task Force Navy Family) as it related to employment in response to Katrina Disaster relief and serve as the TFNF Program Coordinator for advanced consideration of Katrina disaster victims. I developed internal staff training courses covering Resumix related personnel staffing issues and the use of our internal “Inbound” database. I Analyze workflow/processes and make recommendations on how processes can be streamlined or eliminated. Interfaced with various personnel to troubleshoot, counsel, resolve and respond to complex functional/system problems.

Provided customer service, advice and guidance to managers’ applicants and personnel on the operation, maintenance and use of the Resumix application process, recruitment process, referral procedures, appointment eligibility, recruitment sources, veterans’ preference, and OPM qualifications. I maintain Resumix database integrity and accuracy by performing quality assurance reviews of the database. Provided informal user training. Responded to inquiries from applicants, HROs and personnel on resume intake issues. Prepare a variety of written materials such as the development of reports from the Resumix database system using the Impromptu software. Provided statistical information on a weekly, monthly, quarterly and annual basis in support of reporting requirements to the Navy human resources community as necessary. Develop marketing materials, point papers, presentation materials, and statistical data. I conduct briefings as well as formal and informal presentations to a variety of customers to include: Current and former federal employees of various personnel systems such as, demonstration projects, NSPS, DCIPS, active duty and retired military, dependents of both military and civilian, the general public, union representatives, investigators, headquarters staff, and members of congress and their staff. I was occasionally required to deal with officials of other organizations and advise officials of higher rank. Human Resources Specialist

Department of Navy

San Diego, CA

06/2004 to 04/2005

GS-0201-11 Human Resources Service Center SouthwestProvide both internal and external placement services resolving problems of more than average difficulty for organizations characterized by hard to fill and one-of-a-kind positions. I use unique and creative hiring authorities such as the NCIP (Navy Career Intern Program) to bring on good candidates for our customer. I create crediting plans and job analysis for external recruitments. Advise personalists, managers, and selecting officials in identifying recruitment sources and make recommendations for unique and hard to fill positions. Ensure all personnel actions are processed correctly and in a timely manner. I am very knowledgeable with the Navy’s Modern DCPDS system from a database level to a functional level. I have the ability to recognize and analyze problems, conduct research, and make appropriate recommendations. I research, analyze, interpret and apply federal personnel rules, regulations, and guidance. Expert in using the automated recruitment tool Resumix to identify and screen candidates. I rate and rank applications and determine qualifications. I am also one of the system administrators for the Resumix software system. I have good working knowledge of the DOD Priority Placement Program and am experienced is hiring candidates that have matched through the program procedures. I make job offers; deal with complex pay setting issues, recruitment and retention bonuses and work complex pay problems while coordinating with the DFAS (Defense Finance and Accounting System) personnel. I Process both recruitment and non-recruitment actions. I conduct training on new personnel systems such as web- based certificates (CHART) to the HRO’s, managers and customers. IT Specialist

Department of Navy

San Diego, CA

10/2001 to 06/2004

GS-2210-11; Human Resources Service Center Southwest As an IT Specialist (Info Systems) I perform a wide variety of tasks in both the Personnel and Information Technology disciplines. (Personnel) I process mass personnel actions, print and distribute SF-50’s. I write and design customized reports for internal and external customers using specialized software (Cognos Impromptu software). Knowledge of the DCPDS report writing datamart and database. I also publish these reports to the web so that they are available to customers via a website as needed.

(Data Management) I assisted in the design of a customized Access database for our Benefits Department that allows the supervisors to track counselor workload, provides reports to both the counselors and supervisors and tracks benefits transactions for approximately 40,000 serviced current and ex-employees. This involved defining data requirements and specifications, gathering customer input, normalizing and developing a database system to meet their needs. I am also responsible for maintaining/monitoring the performance of the database and backing up or recovering lost data. I also teach/train the staff on the design process for customized Access databases.

(System administration) I update the HRSC website with new information as needed, and distribute software patch information to customers as it becomes available. I create, modify and maintain user accounts for our NT network environment, network rights and responsibilities, Modern, CSU, Resumix, and Webcognos. I also manage system fixes and updates as needed.

(Customer Support) I troubleshoot and provide technical support services for repair to hardware and software problems via helpdesk calls for Modern, CSU, Resumix, Webcognos, Word, Excel, Access and Cognos Impromptu and install new software as needed. I recommend methods and procedures for corrective action to optimize use of current systems and equipment for local and remote customers, resolve hardware and software problems, perform PC repairs such as motherboard replacement and configuration and repair or replace other PC related equipment such as keyboards, mice and monitors.

(Applications Software) I work closely with customers for design needs and testing of customized software applications. I write program documentation, debug and maintain code to ensure proper output of information and ensure application integrity and functionality.

(Security) I provide new employee security briefings to promote computer security awareness and to minimize the adverse effects on system resources. I also manage network security and monitor performance to optimize resources.

(Operating Systems) I frequently participate in special projects that require knowledge of a wide range of both computer hardware and software skill. A recent project called for configuration and installation of 12 Resumix servers to be used throughout the HRSC Regional Offices worldwide. This required analysis, planning and the development of a number of unusual and alternate approaches in order to successfully accomplish the project in the allotted time. I performed Integration and evaluation of different hardware and software components. Overcoming challenges such as proprietary COMPAQ hardware and 3rd party software (Resumix) required working with our staff and network administrator as well as our Headquarters in San Antonio Texas and private industry programmers from the Resumix Company.

Personnel Management Specialist

Department of Navy

San Diego, CA

08/2000 to 10/2001

GS-201-11; Commander Navy Region Southwest, Naval Station As a Personnel Management Specialist with the Navy Region Southwest, I serve as an advisor to management on a wide variety of HR functions including staffing, classification, performance and discipline (employee relations), Federal Employees' Compensation Act (FECA) and related benefits topics. These responsibilities include, but are not limited to, processing personnel actions through the Modern DCPDS system, conducting job analysis to determine skill requirements for successful, timely recruiting of vacancies, providing classification advisories, and providing information and guidance on employee discipline options and drafting discipline letters for management officials. I advise management on the wide variety of recruitment actions depending upon their needs, e.g., recruitment,

(temporary and/or permanent fill of positions), reasonable accommodations for disabled employees or applicants, RIF, VERA/VSIP, reassignments/realignments, reorganizations, etc. I work with management officials to determine appropriate knowledge, skills and abilities for recruitment actions and provide advice on appropriate recruitment sources based on knowledge of the local labor market that best serves the manager, employee, and the agency's mission.

I research and analyze regulatory guidance and make recommendations on difficult/complex staffing and pay setting issues. I apply a working knowledge of classification policies, practices and procedures as they pertain to determining the essential functions, duties, responsibilities, and physical requirements of position descriptions. I consult with other Personnel Management Specialists, subject matter experts, and management officials as necessary. Provide front line advice, recommendations and guidance to management regarding sensitive/complicated employee relations issues such as performance, medical accommodations and conduct. Draft and prepare necessary correspondence and documentation to employees, managers, doctors, nurses, attorneys, EEO counselors and Labor Relations Specialists. Final products are normally released without edit. I travel throughout the Navy Region Southwest to give briefings and presentations on the full range of assigned program areas. I was the CNRSW POC on the deployment of Modern DCPDS, which occurred in Jun 01. I independently organize and prioritize my work and ensure all my work is of the highest quality and accuracy. I am a self-starter and highly motivated. I can be counted on to see every project/assignment through to completion.

During this period some of my duties included computer-related work such as training of new personnel on Modern DCPDS. I personally trained approximately 150 Navy Region Employees on the new Modern DCPDS system. I install recurring patches to the Modern System as they arrive and ensure all HRO employees are up to date with the latest patches. I was the point of contact for troubleshooting various computer-related problems including the Modern DCPDS and DCPS (payroll) systems software problems and hardware connectivity issues. Employee Relations Specialist

Department of Navy

San Diego, CA

12/1998 to 08/2000

GS-230-11; Commander Navy Region Southwest, As an Employee Relations Specialist with the Navy Region Southwest I served as an advisor to management for various staffing, classification, performance (employee relations), Federal Employees' Compensation Act (FECA) to include Navy Region Southwest programs such as the Return to Work Program and the Light Duty Program. These responsibilities included but were not limited to various staffing services such as performing job analysis' to determine position requirements and feasibility of accommodation when an injured worker is no longer able to fully perform their assigned duties. I advised management and made recommendations on a variety of staffing options for placement of injured workers that would best serve the needs of the manager, employee, and the agency's mission. I researched and analyzed regulatory guidance and made recommendations on difficult/complex staffing and pay setting issues. I applied a working knowledge of classification policies, practices and procedures as they pertained to determining the essential functions, duties, responsibilities, and physical requirements of position descriptions. I consulted with other Personnel Management Specialists, subject matter experts, and management officials as necessary. I provided front line advice, recommendations and guidance to management regarding sensitive employee relations issues such as performance, medical accommodations and conduct. I drafted and prepared necessary correspondence and documentation to employees, managers, doctors, nurses, attorneys, Department of Labor Claims Examiners, EEO counselors and Labor Relations Specialists. Final products are normally released without edit. I often traveled throughout the Navy Region Southwest and nationally to give briefings and presentations on the SW Region's highly successful Workers' Compensation program and return-to-work program. Independently initiated investigations into suspect injury claims to gather the necessary data needed to make decisions and determine and implement a course of action. Independently organize caseload and prioritize work. I also, designed, implemented, and currently manage the Health Awareness Program for the Human Resources Office (HRO) for the Southwest Region.

During this period some of my duties include computer-related work such as designing, developing and implementing the Navy Region Southwest Workers' Compensation database that is used to manage $30 Million of Navy funds. This Access Database program is used to track data used for reporting and tracking all injured workers serviced by the Navy Region Southwest. These additional duties included maintaining this database to ensure accuracy, creating additional fields and/or modifying the database as needed. I also created various PowerPoint presentations using this database for various meetings and briefings. I also served as the point of contact in my division for all computer training on these and other computer programs as well as for troubleshooting and other computer-related problem resolution.

EDUCATION

• Frankfurt American High School, Frankfurt, Germany; 1986 High School Diploma

• Mesa College, San Diego California; No Degree in Certificate Program-Information Technology, 1994; 3.5 out of 4 Point GPA; 20 Semester Hours

• San Diego State University, San Diego, California; Bachelor in Physical Education (Athletic Training), 1990; out of GPA; 90 Semester Hours

TRAINING

Cognos BI suite

Basics of Blockchain

Data Science A-Z

Machine Learning A-Z

Deep Learning A-Z

Data Scientist Bootcamp

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