Makare Akhet Aten

ac8ry7@r.postjobfree.com

Education/Training

Attended Peralta Colleges 1989.

Education in: Accounting, English, Psychology, and Sociology. Completion WISE self employment program.

Women’s Initiative for Self-employment

In San Francisco CA. Certificate 1992 in Accounting, Business Management. Completed HR Block Tax Course November 2013, certificate. 2017 Licensed Life Insurance / Health Agent.

Skills/Experience

Excellent writing skills Microsoft Word Outlook Excel Talented, Creative Sales skills

Professional sales experience, customer and b2b.

Training Cold calling expertise Telemarketing Specialist follow up, research talents Financial Customer service inbound, outbound.

service, account management, sales, administrative support, professional phone etiquette.

Professional Experience

Professional Career Placements.com

Matson Navigation Co, Inc.

Administration-Reception

August 2017 to August 2018.

Operator/reception to incoming calls nationwide and overseas. Greet visitors and maintain their sign in and out of offices.

Create post payroll spreadsheet for department checks. Light secretarial duties. Rem X Office Staff, San Francisco California

Union Bank

Lock Box Clerk

October 2007 to March 2008.

Primary functions included client payments and customer support of payments received. Collected payments of Customer Accounts. Pulled

Monetary checks per client account to be posted to Companies direct accounts. Sorted payments based on account, amount, and specific orders requested. By Client Assisted on very large corporate and small company workloads. Sorted mail payments per Customer account. Kelly Services Group, San Bernardino, California

Legal Administrative Assistant

March 2004 to July 2005.

Provided Superior Court Public Defender Office located in San Bernardino County. Created Felony, Misdemeanor, Infraction traffic files/records, scheduled court dates for clients, supported Public Defender Attorneys, Operated front desk, filing, reception, updating information in database, creating time sensitive Court documents as required. Maintained and stored old files records as needed. Key Resources San Francisco, California

Customer Support Sales Representative

January 2000 to March 2004.

Functioned as Primary Administrative Support to Financial banking institutions. Loan Servicing Call Center.

Creating Customer Accounts, maintaining database updating entry information. Cold Calling, telemarketing, receiving incoming customer inquiries regarding loan payments, liaised

Between banks and clients regarding default accounts, lost wire payments, and reconciled problems within accounts.

Performed research on accounts regarding monetary payment issues tracked, reported actions and documented call results in database. Worked independently using entrepreneurial skills in outbound cold calling, to current prospective clients, maintaining sales quotas, cross selling. Rated mortgage current clients to create sales leads for related products and services.

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