Customer Service/Admin Assistant

Susan Barbiaux

**** * **** **, *** ***, Prospect Heights, IL 60070 440-***-**** *********@*****.***

Operations & Administrative professional with over 15 years of experience. Excellent organizational skills with proven experience working with internal and external customers/clients and high level workloads with strict deadlines. Pronto Freight Ways - Wood Dale, Illinois (November 2018 - December 2018) Contract Employee

Dispatcher/Customer Service

• Create Delivery Orders with Crown software

• Track and trace truck loads

• Provide customer service

• Inform supervisor if any issues with delivery orders Sleek Fleet - Elk Grove Village, Illinois (May 2018 - September 2018) Driver Engagement Associate/Scheduler

Track and Trace Truck Loads - Schedule Pick-up and Delivery Appointments

• Contact Carriers or Owner Operators to get update on loads via email or phone

• Track and Trace loads for on-time pick up and delivery

• Contact Shipper or Receiver for rescheduling of appointments

• Inform supervisor if any issues with pick-up or delivery Seko - Itasca, Illinois (November 2017 - February 2018) Contract Employee

Customer Service

• Receive incoming calls from Consignee

• Track consignee’s order

• Provide estimated delivery date

• Contact delivery hub to schedule delivery

• Inform Control Agent of a consignee return

Elite Personnel - Itasca, Illinois (August 2017 - November 2017) Contract Employee at Givaudan as Assistant Planner

SAP

• Mass Processing of Process Orders - Check Variants of Materials

• Check Material Availability

• Processing Production Worksheets

• Check for Missing Materials and Release Orders

• Process Preparation Orders

I-Plan

• Processing of Batch Control Sheets

Compile Orders/Production Worksheets/Batch Control Sheets and provide to Production Department

Daily Updates - add information from Shake Calendar to Daily Update and forward to all GIT users

Update and provide customer with current inventory available for production Automated Control Systems, Inc. Albuquerque, New Mexico (November 2016 - February 2017) Administrative Assistant

Work with Management in the drafting, finalizing, and record keeping of quotations, bids, and service plans

Update spreadsheets: contractors, jobs in progress, quotations, service plans, and bid for jobs

Request City/State Inspection Permits and schedule inspections

Create and Maintain files of quotations and bid for jobs

Answer multi-line phone and greet clients

Maintain supply quantities, place orders to replenish inventory Susan Barbiaux

1501 S Wolf Rd, Apt 443, Prospect Heights, IL 60070 440-***-**** *********@*****.*** Swift Transportation Phoenix, Arizona (November 2014 - July 2016) Logistics Specialist

Team member in delivering multi-level operational support for client shipments and transportation related services

Contact carriers and drivers to track & trace Full Truckload shipments to ensure on-time pickup and delivery

Provide excellent communication through each department on status of loads and troubleshooting

Communicate one on one with drivers and carriers to identify problems and resolve issues in a timely manner and to help make sure freight is tracked and secure for the customer

Assist other departments with special projects and troubleshooting issues in order to ensure a shipment successfully goes from ori- gin to destination

Work with Management in developing Standard Operating Procedures for tracking and tracing loads in McLeod software Home Depot Glenview, Illinois (June 2014 - September 2014) Customer Service

Calculate formula for custom paints and stains in accordance with the customers’ needs

Assist customers with selection of paint and supplies

Maintain paint department so that it was a safe environment for customers Various Temporary Assignments Chicago, Illinois (October 2013 - May 2014) Logistics Specialist

Track loads to ensure on-time delivery or proactively communicate potential delivery delays to Buyers and Load Specialists

Maintain Transportation Management System “TIPS” with load updates

Generate reports from Operations Report Worksheet and provide manager with Operations Report

Process work orders from placement of order to the shipment of order

Create Bill of Lading for order to be shipped either Domestic or International

Communicate with customer when completed product would be ready for shipment and use their specific means of transportation

Schedule and follow-up all the LTL shipments and ensured on-time pickup and delivery AFN Niles, Illinois (March 2011 - October 2013)

Logistics Coordinator

Team member in delivering multi-level operational support for client shipments and transportation related services

Contact carriers and drivers to track & trace Full Truckload shipments to ensure on-time pickup and delivery

Provide excellent communication through each department on status of loads and troubleshooting

Communicate one on one with drivers and carriers to identify problems and resolve issues in a timely manner and to help make sure freight is tracked and secure for the customer

Assist other departments with special projects and troubleshooting issues in order to ensure a shipment successfully goes from origin to destination

Work with Management in updating McLeod software to allow team members to work more efficiently General Board of Pension & Health Benefits Evanston, Illinois (2009 - 2010) Administrative Assistant - Legal Department (Secretary for 3 attorneys)

Support multiple attorneys - maintain calendars and schedules

Draft and process real estate and housing contracts

Maintain spreadsheets of contract terms and expirations

Manage case files

Draft and finalize legal documents

Reorganize office and files for time efficiency

SOFTWARE: Crown software, McLeod software “Power Broker”, ProLaw Case Management, Microsoft Office, Excel, PowerPoint, Quicken, QuickBooks, MAS 90, SAP/AS400 EDUCATION: Nursing Assistant NWTC, Green Bay, WI

Massage Therapist Racine School of Massage, Racine, WI

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