Clifford W. Gardner, MCP, MCDST, CNA, ITIL v*

**** ******** *****, ******, ** 752114 214-***-**** ac8rwr@r.postjobfree.com

SUMMARY

A dynamic, results-oriented leader with over thirty years of increasing responsibility in information systems, systems analysis and project management. A proven performer with a track record of success and exceptional organizational, problem-solving and verbal skills.

EDUCATION

Bachelors of Business Administration (BBA)

Jarvis Christian College, Hawkins, Texas

Productivity Point Training Center

New Horizons Computer Learning Center

EMPLOYMENT EXPERIENCE

Senior Server Engineer Jarvis Christian College 01/2016 to Present

Senior Server Engineer for all Microsoft Server environments. Install Active Directory and work with project managers on all aspects of budget for the project for technical staff and technical resources. Worked with Microsoft Server 2016, 2012, 2008 and in the process of moving from all 2008 Server environments. Also attended all Change Management meetings for the department and reported back on meeting results. Actively participate in system engineering for Windows Server OS and technical support for data center implementation of said systems. Coordinate with management for design, implementation and tasks, as well as designing installation procedures for Windows OS Data Center Operations. Other day to day duties included but were not limited to; monitored sniffers on the network to analyze and troubleshoot network performance as well as ensuring timely resolutions to any unforeseen problems at hand. Designed and maintained a SharePoint Database to document and track information relating to the company network as well as provide assistance to Help Desk Call Center personnel to resolve issues in a timelier manner. Actively worked in a 24 x 7 environment and was available in critical situations. Provide oversight and guidance to the design and development activities of the team of integration owners, including functional and technical design, integration development, unit testing, acceptance testing and deployment.

Business Analyst/Integration Owner Allstate Insurance Company 7/1997 to 08/2015

Problem, Incident, Change, Configuration and Request Management in the Accounting and Process Management Departments. Root Cause Analysis (RCA) and ensure the drive for long term resolution. Provide analysis to avoid future incidents and minimize the impact of incidents that cannot be prevented. Work with CMDB to ensuring all configuration items. Make sure that attributes and Service Management relationships are current and up to date. Drive improvement of existing processes, as well as design and implement new or improved processes.

Ensure effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customer

Network/Server Administration & Support Allstate Insurance Company

Network Administration and Support Team. Some of the duties included but were not limited to install and configuration of Microsoft Exchange Servers, SMS (SCCM now) Servers as well as developing install packages for in-house developed software for mass distribution. Was responsible for Records Management, Accounting and Regional Office Operations departments in Dallas, TX; Charlotte, NC; Hartford, CT; and Los Angeles, CA. Duties also included support of WAN/LAN maintenance, connectivity and performance.; monitoring WAN/LAN for IT Policy violations: internet access, intrusion, rouge device, security, maintaining LAN, including switches, wiring management, printing, network traffic, wireless access, connectivity; WAN, including firewall, internet access, routers, data and telecommunications circuits, VPN, switches, monitoring WAN connectivity (VPN, Connection, Internet Access at offsite locations); Server inventory and configurations, planning and executing hardware/software upgrades as necessary, scheduling preventative maintenance as necessary; setting up and configuring backups, monitoring backups; maintaining and monitoring LAN/WAN security and VPN security. Also attended all Change Management meetings for the department and updated the CMDB on an as needed basis.

Clifford W. Gardner, MCP, MCDST, CNA, ITIL v3 Resume Page 2

5701 Veterans Drive, Dallas, TX 752114 214-***-**** ac8rwr@r.postjobfree.com

EMPLOYMENT EXPERIENCE (continued)

Systems Engineer/Integration Owner Allstate Insurance Company

Resource subject matter expert which provided technical knowledge to other team members with a level of proficiency to be a resource for the internal client and document processes for both team members and clients to rely upon. Work with project managers on all aspects of budget for the project for technical staff and technical resources. Also attended all Change Management meetings for the department and reported back on meeting results. Actively participate in system engineering for Windows Server OS and technical support for data center implementation of said systems. Coordinate with management for design, implementation and tasks, as well as designing installation procedures for Windows OS Data Center Operations. Other day to day duties included but were not limited to; monitored sniffers on the network to analyze and troubleshoot network performance as well as ensuring timely resolutions to any unforeseen problems at hand. Designed and maintained a SharePoint Database to document and track information relating to the company network as well as provide assistance to Help Desk Call Center personnel to resolve issues in a timelier manner. Actively worked in a 24 x 7 environment and was available in critical situations. Provide oversight and guidance to the design and development activities of the team of integration owners, including functional and technical design, integration development, unit testing, acceptance testing and deployment.

Network Administrator Manager Tandy Corporation/Computer City Stores 10/1996 to 7/1997

Was instrumental in setting up a Windows NT 3.5.1 Network and configuring the Intel Management of the Stores Intel Business. Evaluated existing networking technologies to a Windows NT 3.5.1 network. Was responsible for installation and configuration networking environments, as well as, day-to-day operations of the network as well. Responsibilities also included the day-to-day Administration environment using Microsoft’s Windows 3.5.1 Server and configured, setup and maintained for the Windows NT workstation. Setup and configuration of workstations, printers, print servers as well as all configuration of WAN equipment i.e. Cisco Routers and Shiva Remote Access Servers. Also had 16 employees assigned to evaluate and help in the technical environment.

Network Specialist/Supervisor South West Property Trust, Inc. 10/1991 to 10/1996

Was instrumental in presenting the proposal to convert from IBM PC Support network on the AS/400 to migrating to a Novell Netware 4.1 network. Evaluated existing networking technologies and proposed the eventual conversion from Netware to a Windows NT 3.5.1 network. Was responsible for installation and configuration of both networking environments, as well as, day-to-day operations of the networks as well. Responsibilities also included the day-to-day Administration and Management of a Novell 4.1 Networking environment using Netware Directory Services (NDS) and configured, setup and maintained a Window NT 3.5.1 file server and Windows NT workstation. Setup and configuration of workstations, printers, print servers as well as all configuration of WAN equipment i.e. Cisco Routers and Shiva Remote Access Servers. Install and configured two (2) SAA Gateways. Maintain a Lotus Notes Database on a Windows NT Server environment while serving as Lotus Notes Administrator, and configured backup using Arcadia Backup. Also responsible for the company wide e-mail system using Lotus cc:Mail for Windows while serving as cc:Mail Administrator. Responsible for the migration of Token ring to an Ethernet environment. Trained employees on networking, Microsoft Office Applications and Advanced Microsoft Access. Configured and monitored remote workstation using PC Anywhere for windows.

Instructor (part-time) Cedar Valley Community College 09/1992 to 12/1999

Teach classes in Personal Computer Applications on a part-time basis to Continuing Education Students. Classes include Word for Windows, Microsoft Windows, Word for Macintosh, Excel, Lotus 1-2-3, Microsoft Access, Microsoft Power Point and WordPerfect for DOS and Internet Explorer. Also was a fill-in Instructor for Computer Literacy classes on an as needed basis.

REFERENCES FURNISHED UPON REQUEST

RELATED SKILLS

SharePoint 2010/2013

Windows Shell Scripting (Perl)

Exchange Server, MS Visio

Network Platforms: Cisco, Juniper

Windows Servers and Linux

Windows Desktop OS (all versions)

Mobile Networking

Citrix v7.6, Storefront v3.0, ADC & DDC Controllers

Internet Information Services (IIS)

SCCM, SCOM, SAP, Microsoft SQL

Active Directory, NAT, TCP/IP

General Skills

Cisco Routing/Switching, Firewalls (Variety)

Layer 2 & 3 Support; 24x7 on call Support

Network Design and Implementation

Leadership, Troubleshooting, Documentation

ITIL Framework v3

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