Farzana Ahmed

**** ****** **.

Sugarland, TX ****9

Phone: +1-346-***-****

Email : ac8rw1@r.postjobfree.com

ac8rw1@r.postjobfree.com

An individual who has extensive work experience in Human Resource, administration and customer service area over 10 years, now seeking for challenging roles in any administration based environment. A self-motivated individual who has excellent administration, public relation and management skills and an ability to contribute new ideas to achieve goals and meet deadlines. Good competency to communicate effectively at all levels; with the aptitude to adapt exceptionally well to new situations. Willing to undertake any training to fulfill career prospects, now seeking for opportunities with a progressive organization where existing and potential skills may be utilized to the fullest extent. Work Experience:

October 2012 – August 2018

International School Dhaka, Bangladesh

Human Resources and Administration Manager

Maintain the work structure by updating job requirements and job descriptions for all position Prepare contracts for all staff.

Assist when in need to the recruiters/Head of School in communications with newly recruited employees

Post jobs in local and international websites required by the organization Maintain organization staff by establishing a recruiting, testing, interviewing and selecting program; Counseling Heads on candidate selection; recommending changes. Maintains professional and technical knowledge by attending educational workshops; establishing personal networks

Prepare and conduct orientation and training programs for employees Prepare information packages for newly hired staff. Contribute to team effort by accomplishing related results as needed Assist to update and improve current HR policy manual according to Management decision Ensure that communication happens between all levels of employees. Arrange school flights (Annual, professional and student field trip) for all staff members. Support school senior management with various administrative tasks. Ensure compensation and benefits are in line with School policies. Work on overseas order.

Coordinate with the CEO to conduct annual employee performance appraisal. Page 1 of 5

Follow procedures related to Expatriates working of company: passport, pension scheme, disability insurance, mobile sim arrangement, local and corporate hospital dealing. Handle school DHL bag.

Deal Local Staff Health Insurance.

Solve employee conflicts and improve HR administration; develop strong relationships. Effective communication between Management & employees. Assist CEO as a personal assistant

Meet, greet, welcome and assist parents and visitors. June 2011 – December 2012

Barcode event and advertising agency

Event Manager

Event planning, design and production within time limits. Working with clients to identify their needs and ensure customer satisfaction. Organizing facilities and details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc. 2008 – 2018

International School Dhaka, Bangladesh

SAT Associate Supervisor

Supervise and conduct SAT exam.

March 2011 – May 2012

Dhaka Biryani and Catering Service, London, United Kingdom Guest Relations Manager (part time)

Provide upscale guest service experiences for clients. Ensure clients are properly greeted upon their arrival. Monitor daily bookings and ensure assigned tables are prepared prior to check-in. Oversee financial transactions.

Promptly address guests’ requests.

Actively listen to and resolve complaints.

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services. Coordinate and manage communication between guests and staff and follow up to ensure to resolve customer concerns.

Inform clients of the restaurant and catering services, including meal options. Manage guest relations team to ensure we comply with all standards and operating procedures. Appraise team’s performance and produce regular reports. Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience. Examine daily duties, assign tasks and check on progress. Page 2 of 5

Analyze customer feedback from restaurant guestbook and suggest ways to improve better. Recommend local tourist spots.

Establish friendly relationships with regular clients. April 2011 – May 2012

Thistle London Heathrow, London, United Kingdom

Guest Attendant (part time)

Register guests and assigns tables. Accommodates special requests whenever possible. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

Presents options and alternatives to guests and offers assistance in making choices. Coordinates with the restaurant team and updates them by notification of all checkouts, late checkouts, early check-ins, special requests, of restaurant use. Works closely with the department in the keeping restaurant status reports up to date and coordinates requests for maintenance and repair work.

Uses proper telephone etiquette.

Performs cashiering tasks like bill/invoice settlement, posting charges to the guest etc. Advise guest of any messages, mail, faxes, etc. received for them. Maintains the cleanliness and neatness of the restaurant and front desk area. Attend to hotel guest needs and requests.

Prepare and consistently maintain dining area and supplies in a guest ready atmosphere. Responsible for stocking coffee, juice, and milk machines or dispensers. Ensure meal items are continually replenished and presented in an appealing manner. Setting out / arranging cold food such as sweet rolls, muffins, donuts, cereal, etc, for self-service. Inspect the cleanliness and presentation of all glass, and silverware prior to use. Any other duties around preparation set up and service of the complimentary breakfast. Maintain the inventory of all breakfast products.

Locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Ensures guests are provided with the highest quality product and service at all times. Solve guest issues with professionalism and always maintain hospitable attitude. Any other duties as requested by restaurant supervisor / captain or manager. May 2011 – February 2012

Chytel Communications, London, United Kingdom

Sales Associate (part time)

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Ensure high levels of customer satisfaction through excellent sales service. Assess customers’ needs and provide assistance and information on product features. Welcome customers to the store and answer their queries. Maintain in-stock and presentable condition assigned areas. Actively seek out customers in store.

Remain knowledgeable on products offered and discuss available options. Cross sell products.

Team up with co-workers to ensure proper customer service. Build productive trust relationships with customers. Comply with inventory control procedures.

Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design). April 2007 – February 2011

International School Dhaka, Bangladesh

Personal Assistant to the Head and Office Manager

Meet, greet, welcome and assist parents and visitors. Answer the telephone and direct calls and emails.

Support the Head of Secondary in arranging for cover and maintaining a list of cover teachers and inform them.

Work as substitute teachers due to absence of teacher. Type and format documents such as letters and invoices. Use office equipment such as fax machine, printer and photocopier. Maintain and update student records including attendance records, reports, behavioral tracking and withdrawals, through school ICT systems (Manage Bac, e-portal and Facility). Manage and organize the filing system.

Maintain inventory of secondary school resources and equipment. Arrange different events and workshops.

Handle visitors and phone calls which do not require the principal attention. Keep calendar and schedule parents/teachers meetings and appointments and take messages. Prepare registers for evacuations during fire drills. Assist school trips and events and ensure that all documents are collected and stored. Prepare and handle confidential material.

Support secondary staff as appropriate.

Maintain the administrative computer program.

Order supplies and equipment as required.

Edit Students Academic Reports into school software. Work as a Translator.

Keep the relevant Records for school.

Education:

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Year 2011

The Organization for Tourism and Hospitality Management, Surrey, Wallington, United Kingdom Professional Diploma in Tourism and Hospitality Management Year 2004

University of Dhaka, Bangladesh

M.Sc. in Nutrition and Food Science

Additional Skills and Achievements:

Languages:

English, Bangla and Hindi

IT:

MS Word, Excel, PowerPoint, Adobe Photoshop, Illustrator, Internet Research, Data and Information Management, Social Media Marketing, Content Writing etc. Achieved academic excellence scholarship in Bachelor of Science. Awarded for academic excellence in Diploma Course. References:

Mr. Richard Tangye

CEO: STS Educational Group, Dhaka, Bangladesh

Principal: ST. Dominic's International School, Lisbon, Portugal Chairman: Knightsbridge Schools International, UK

Email: ac8rw1@r.postjobfree.com or ac8rw1@r.postjobfree.com Phone: +351-***-***-***

And

Mr. Nicholas Hazell

Director

Hillel Academy, Jamaica

Email: ac8rw1@r.postjobfree.com or ac8rw1@r.postjobfree.com Mobile: +1-876-***-****

Direct line: +1-876-***-****

Office Phone: +1-876-***-****

Page 5 of 5

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