Kanisha Gupta MHRM, B.Com
**** ********* **, *********** ** M1E 5E6
Tel: 647- 804- 2690 Email: ac8rtq@r.postjobfree.com
CAREER OBJECTIVE
A highly progressive and proactive Human Resources professional with corporate and academic experience as a Recruiter, Trainer and Educator demonstrating exceptional skills in strategic planning, building organizational capabilities, effective technical presentations, and exceptionally strong work ethic seeking a suitable position in Human Resources and Customer Services
HIGHLIGHTS OF QUALIFICATIONS
Promoted from front line support (customer service representative) to tier 2 support(SME) within 3 months at S & P Data LLC
Over 5 years of international experience as Recruiter, Assistant Professor and IELTS Trainer.
Masters Degree in Human Resources Management and a Bachelors Degree in Commerce, Diploma in Labour Laws and Practices, Diploma in Counseling and Diploma in NGO Management
Proficient in modern office computers in MS Office, Office XP, PowerPoint and Excel
CORE COMPETENCIES
Efficient administrator, decision maker and quick learner with multi-tasking abilities
Effective instructor with strong student engagement and motivation skills.
Proactive curriculum planning to make the lessons interesting and relevant
Enjoys working collaboratively in team environment, effective and motivating team leader
Strong command of English – highly effective writing of policies, training manuals and reports
Proficient mass communicator with good persuasion and engaging presentation skills
PROFESSIONAL EXPERIENCE
Subject Matter Expert July’2018 –Till Date
Customer Care Representative (Rogers Wireless), Canada
S & P Data LLC
Started as Customer service representative and promoted as a Subject Matter Expert in a short term
Key Accountabilities & Achievements
Front line support
Tier 2 support / Team support
Handling the customer queries and billing issues
Maintain the customer service and customer satisfaction
Meeting assigned targets
HR Executive, Canada July’2018 –Sept’2018
Global Residency and Immigration Services
Key Accountabilities & Achievements
Preparing resume and cover letter of the individuals
Posting the resumes as per the requirements
Hunting for the positions to match the need of the applicant
Placing the applicant as per the qualification and experience
Recruiter, India 2016
Professional Edge Consultancy, Gujarat
Professional Edge Consultancy Services is a Niche Human Resources Consulting and Staffing Company, Providing Recruitment Services (right from the Executive Level to the Senior Managers and Top Most Levels)
Key Accountabilities & Achievements
Assisted in establishing recruiting strategies, policies and procedures
Meeting, consulting and strategizing with clients on their recruitment plans and requirements
Actively searching candidates using available traditional and social /digital; media. “Job Portals”
Screening candidates using Skype, and telephone interviews before proceeding with live interviews with the agency and then prepping up the candidates for client interviews.
Posting jobs on all possible channels including in reputable Academic institutes
IELTS TRAINER, India 2015 - 2018
Dev Coaching and Global Consultancy Services Anand, Gujarat
Headed by Kanan International http://www.kananinternational.com/
Key Accountabilities & Achievements
Conducted lectures for students, and professionals
Maintained student records, continuous evaluations and assisted with online support to students
Prepared students for examinations so that success rate would be high.
ASSISTANT PROFESSOR, India 2012- 2015
N S Patel Arts College, Anand, Gujarat
Headed by Sardar Patel Education Trust http://www.nspatelartscollege.org/
Key Accountabilities & Achievements
Conducted Lectures in Masters of Human Resources Management & Masters of Social Work
Subjects Taught:
Introduction to Human Resource Management, Organizational Design, Development and Change, Organizational Behavior, Labour Legislations, Employment Welfare Practices, Employment Law-II, Human Resource Management in International Settings.
Introduced current and sophisticated teaching methods and techniques such as :
Managed study tour for MHRM –IV semester students to Bangalore, Aurangabad
Guided students as field work supervisor
Guided students in accomplishing their projects
Research Guide: Topics:
Impact of training and development
Importance of leadership in employees’ development
Impact of motivation on employee development
Women and women rights
EDUCATION AND PROFESSIONAL DEVELOPMENT
Diploma in Labour Practices 2014 - 2015
N S Patel Arts College, Anand, India
Major: Industrial Relation and Labour Laws
Diploma in Counseling 2013 - 2014
N S Patel Arts College, Anand, India
Diploma in NGO Management 2012 - 2013
N S Patel Arts College, Anand, India
Major: Non-Government Organization Management
Masters Degree in Human Resource Management (WES Accredited) 2010 - 2012
Sardar Patel University, Anand, India
Key projects:
Berger Paints Ltd: Project: A Study on Factors Affecting Job Motivation.
Marigold Paints Ltd: Project: A Project on Social Security Laws.
Hindustan Coca-Cola Beverages Pvt. Ltd: Administration Data Entry & Documentation
Bachelor’s Degree in Commerce (WES Accredited) 2007 - 2010
Anand Commerce College, Anand, India
Major: Accounting and Human Resource