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Customer Service Representative

Location:
Toronto, ON, Canada
Posted:
March 13, 2019

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Resume:

Kanisha Gupta MHRM, B.Com

**** ********* **, *********** ** M1E 5E6

Tel: 647- 804- 2690 Email: ac8rtq@r.postjobfree.com

CAREER OBJECTIVE

A highly progressive and proactive Human Resources professional with corporate and academic experience as a Recruiter, Trainer and Educator demonstrating exceptional skills in strategic planning, building organizational capabilities, effective technical presentations, and exceptionally strong work ethic seeking a suitable position in Human Resources and Customer Services

HIGHLIGHTS OF QUALIFICATIONS

Promoted from front line support (customer service representative) to tier 2 support(SME) within 3 months at S & P Data LLC

Over 5 years of international experience as Recruiter, Assistant Professor and IELTS Trainer.

Masters Degree in Human Resources Management and a Bachelors Degree in Commerce, Diploma in Labour Laws and Practices, Diploma in Counseling and Diploma in NGO Management

Proficient in modern office computers in MS Office, Office XP, PowerPoint and Excel

CORE COMPETENCIES

Efficient administrator, decision maker and quick learner with multi-tasking abilities

Effective instructor with strong student engagement and motivation skills.

Proactive curriculum planning to make the lessons interesting and relevant

Enjoys working collaboratively in team environment, effective and motivating team leader

Strong command of English – highly effective writing of policies, training manuals and reports

Proficient mass communicator with good persuasion and engaging presentation skills

PROFESSIONAL EXPERIENCE

Subject Matter Expert July’2018 –Till Date

Customer Care Representative (Rogers Wireless), Canada

S & P Data LLC

Started as Customer service representative and promoted as a Subject Matter Expert in a short term

Key Accountabilities & Achievements

Front line support

Tier 2 support / Team support

Handling the customer queries and billing issues

Maintain the customer service and customer satisfaction

Meeting assigned targets

HR Executive, Canada July’2018 –Sept’2018

Global Residency and Immigration Services

Key Accountabilities & Achievements

Preparing resume and cover letter of the individuals

Posting the resumes as per the requirements

Hunting for the positions to match the need of the applicant

Placing the applicant as per the qualification and experience

Recruiter, India 2016

Professional Edge Consultancy, Gujarat

Professional Edge Consultancy Services is a Niche Human Resources Consulting and Staffing Company, Providing Recruitment Services (right from the Executive Level to the Senior Managers and Top Most Levels)

Key Accountabilities & Achievements

Assisted in establishing recruiting strategies, policies and procedures

Meeting, consulting and strategizing with clients on their recruitment plans and requirements

Actively searching candidates using available traditional and social /digital; media. “Job Portals”

Screening candidates using Skype, and telephone interviews before proceeding with live interviews with the agency and then prepping up the candidates for client interviews.

Posting jobs on all possible channels including in reputable Academic institutes

IELTS TRAINER, India 2015 - 2018

Dev Coaching and Global Consultancy Services Anand, Gujarat

Headed by Kanan International http://www.kananinternational.com/

Key Accountabilities & Achievements

Conducted lectures for students, and professionals

Maintained student records, continuous evaluations and assisted with online support to students

Prepared students for examinations so that success rate would be high.

ASSISTANT PROFESSOR, India 2012- 2015

N S Patel Arts College, Anand, Gujarat

Headed by Sardar Patel Education Trust http://www.nspatelartscollege.org/

Key Accountabilities & Achievements

Conducted Lectures in Masters of Human Resources Management & Masters of Social Work

Subjects Taught:

Introduction to Human Resource Management, Organizational Design, Development and Change, Organizational Behavior, Labour Legislations, Employment Welfare Practices, Employment Law-II, Human Resource Management in International Settings.

Introduced current and sophisticated teaching methods and techniques such as :

Managed study tour for MHRM –IV semester students to Bangalore, Aurangabad

Guided students as field work supervisor

Guided students in accomplishing their projects

Research Guide: Topics:

Impact of training and development

Importance of leadership in employees’ development

Impact of motivation on employee development

Women and women rights

EDUCATION AND PROFESSIONAL DEVELOPMENT

Diploma in Labour Practices 2014 - 2015

N S Patel Arts College, Anand, India

Major: Industrial Relation and Labour Laws

Diploma in Counseling 2013 - 2014

N S Patel Arts College, Anand, India

Diploma in NGO Management 2012 - 2013

N S Patel Arts College, Anand, India

Major: Non-Government Organization Management

Masters Degree in Human Resource Management (WES Accredited) 2010 - 2012

Sardar Patel University, Anand, India

Key projects:

Berger Paints Ltd: Project: A Study on Factors Affecting Job Motivation.

Marigold Paints Ltd: Project: A Project on Social Security Laws.

Hindustan Coca-Cola Beverages Pvt. Ltd: Administration Data Entry & Documentation

Bachelor’s Degree in Commerce (WES Accredited) 2007 - 2010

Anand Commerce College, Anand, India

Major: Accounting and Human Resource



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