To whom it may concern:

I’m writing to apply for the position at your company. With several years’ experience in customer service I believe I would be an excellent addition to your team. I have a keen ability to handle difficult situations, strong IT and administration skills, and plenty of experience when it comes to providing first class service.

I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.

I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.

I welcome the chance to meet with you to discuss how my qualifications would be beneficial for your company. I can be reached at 647-***-**** in order to plan a meeting time that will best match your schedule.

Thank you for your time and consideration,

Sincerely,

Jacqueline Chase

JACQUELINE CHASE

647-***-****

ac8rte@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS:

Experience in handling financials including AR, AP, payroll, remittance of payment and daily financial reporting

Extensive experience in the administrative roles

Ability to maintain records, calendars, meeting requests and travel arrangements

Proficient using MS Office applications, QuickBooks, and Excel

Highly motivated and driven to set goals and meet targets

Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality

Excellent leadership skills, with a talent for handling and resolving conflicts within the team

EXPERIENCE:

Hygiene Coordinator Rouge Valley Dental Care 2016-Present

1.Educate and consult patients discussing treatment needs and presenting treatment plans

2.Arranged financial agreements and scheduled restorative treatments

3.Responsible for routine contact with insurance/third party payers and for processing incoming and outgoing claims

4.Maintained all office billing and collections

5.Posted charges, payments and adjustments

6.Weekly and monthly AR and AP reconciliation

Financial Controller/Office Manager Athletes Care 2014-2016

1.Weekly and Monthly AR review

2.Bi-weekly and month end payroll[1]

3.WSIB/Blue Cross/ MVA reporting and filing

4.Completed and balanced transaction report daily

5.Completed clinic productivity report daily

6.Direct billing to third party insurance and reconciling payments received

Customer Services Representative Watermark Insurance Services 2012- 2015

1.Assisting Insurance companies in obtaining medical records

2.Promptly answers, screens, and processes medical records requests and telephone inquiries with strict adherence to confidentiality agreements, policies and procedure

3.Responds to callers in a professional manner

4.Collected and reviewed medical records to ensure all requested information was included

5.Worked between several departments to ensure productivity was met

6.Ability to maintain a calm and composed manners when dealing with potentially explosive client situations

Administrative/Executive Assistant Don Mills Orthopaedic Group 2007- 2012

1.Assisted in a busy medical facility

2.Maintaining an up to date filing system to provide for easy and accurate retrieval of clients’ information

3.Providing reception and telephone answering services.

4.Mailed letters and packages, completed bi-weekly supply order

5.Entered and scheduled patients surgery dates into system

6.Booking client appointments, including recording referral information accurately

7.Handled day-to-day inquiries, tasks and schedules of physicians

8.Familiar with Novari and Meditech

9.Experienced in EMR

Reception Manager Extreme Fitness 2004-2008

1.Completed payroll bi-weekly

2.Prepared schedules

3.Completed bi-weekly supply order

4.Prepared and presented meeting

EDUCATION:

ECE Ryerson

BUSINESS ACCOUNTING Durham College

*References available upon request

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