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Customer Service Administrative Assistant

Manchester, NH
March 13, 2019

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Aimee Leto

Account Manager/Administrative Assistant

Manchester, NH 03104


Authorized to work in the US for any employer

Work Experience

Account Manager

Benefit Strategies - Manchester, NH

October 2018 to Present

Third party administrator. Administrating insurance benefits to various clients. Educating and providing guidance regarding regulations and administration. Provider Enrollment Specialist

Conduent - Concord, NH

August 2018 to October 2018

Processing new NH Medicaid providers, ensuring compliance and adhering to all regulations to enroll. Reaching out to providers when needed and utilizing the NH enrollment site MMIS HIM II

Catholic Medical Center - Manchester, NH

March 2018 to August 2018

Maintaining paper patient charts while adhering to HIPAA regulations, Joint Commisision and state and federal regulations.

Disbursement Specialist

Lincoln Financial Group - Concord, NH

March 2017 to October 2017

Disbursements, CSP

Processing customer requests to surrender life insurance policies. Calculating cost basis of policies and reporting 1099 information for tax reporting purposes. New Business Associate, AIN

Lincoln Financial Group

June 2015 to March 2017

As a New Business Associate I maintained customer service focus; received calls, be productive and engage in positive interactions, effectively meeting the needs of the customers. Working with other home office areas to respond to requests and take ownership of resolution in order to provide seamless customer service. Working closely with Underwriting team sharing and communicating on casework and achieving goals. Proactively learning new information, reporting customer concerns, thinking outside the box on customer resolutions and sharing best practices with others. Proactively assisting the underwriting and new business process. Adjusting and adapting to all aspects of the business in an ever changing work environment, while understanding goals, how they are measured and how to reach them. Carrying out duties in compliance with all state and federal regulations and guidelines. Administration of policy activity is consistent with current practices, procedures and in accordance with SEC, State and Federal Regulations.

Auditor/Trainer-Records Management

Lincoln Financial Group

July 2008 to June 2015

In my previous role as the auditor/trainer I was responsible for auditing and training of new and current employees for the Records Management department. I created and maintained appropriate training materials, while continually looking for process improvements. I also audited Life Insurance policies that were being scanned into the AWD project to ensure the highest level of accuracy. I was also responsible for reporting all quality numbers to management. I also managed the record retention process for compliance, legal and other departments when needed. Customer Service Representative

TAC Worldwide

August 2007 to December 2007

Provide expertise and customer service support to members, customers, and providers, direct phone-based customer interaction to answer and resolve a wide variety of inquiries for health insurance client.


Some college


AWD (9 years), Reconciliation (2 years), Microsoft Suite (10+ years), Insurance (10+ years), Records Management (6 years), New Business (2 years), Disbursements (Less than 1 year), Auditing (6 years), Training (6 years), Supervising (6 years), Process Improvement (10+ years), Data Entry (10+ years), Cobrapoint (Less than 1 year), Wex (Less than 1 year), Account Management Certifications/Licenses


July 2017 to Present



July 2017 to Present


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