Customer Service Administrative Assistant
Resume:
Aimee Leto
Account Manager/Administrative Assistant
Manchester, NH 03104
***********@*******.***
Authorized to work in the US for any employer
Work Experience
Account Manager
Benefit Strategies - Manchester, NH
October 2018 to Present
Third party administrator. Administrating insurance benefits to various clients. Educating and providing guidance regarding regulations and administration. Provider Enrollment Specialist
Conduent - Concord, NH
August 2018 to October 2018
Processing new NH Medicaid providers, ensuring compliance and adhering to all regulations to enroll. Reaching out to providers when needed and utilizing the NH enrollment site MMIS HIM II
Catholic Medical Center - Manchester, NH
March 2018 to August 2018
Maintaining paper patient charts while adhering to HIPAA regulations, Joint Commisision and state and federal regulations.
Disbursement Specialist
Lincoln Financial Group - Concord, NH
March 2017 to October 2017
Disbursements, CSP
Processing customer requests to surrender life insurance policies. Calculating cost basis of policies and reporting 1099 information for tax reporting purposes. New Business Associate, AIN
Lincoln Financial Group
June 2015 to March 2017
As a New Business Associate I maintained customer service focus; received calls, be productive and engage in positive interactions, effectively meeting the needs of the customers. Working with other home office areas to respond to requests and take ownership of resolution in order to provide seamless customer service. Working closely with Underwriting team sharing and communicating on casework and achieving goals. Proactively learning new information, reporting customer concerns, thinking outside the box on customer resolutions and sharing best practices with others. Proactively assisting the underwriting and new business process. Adjusting and adapting to all aspects of the business in an ever changing work environment, while understanding goals, how they are measured and how to reach them. Carrying out duties in compliance with all state and federal regulations and guidelines. Administration of policy activity is consistent with current practices, procedures and in accordance with SEC, State and Federal Regulations.
Auditor/Trainer-Records Management
Lincoln Financial Group
July 2008 to June 2015
In my previous role as the auditor/trainer I was responsible for auditing and training of new and current employees for the Records Management department. I created and maintained appropriate training materials, while continually looking for process improvements. I also audited Life Insurance policies that were being scanned into the AWD project to ensure the highest level of accuracy. I was also responsible for reporting all quality numbers to management. I also managed the record retention process for compliance, legal and other departments when needed. Customer Service Representative
TAC Worldwide
August 2007 to December 2007
Provide expertise and customer service support to members, customers, and providers, direct phone-based customer interaction to answer and resolve a wide variety of inquiries for health insurance client.
Education
Some college
Skills
AWD (9 years), Reconciliation (2 years), Microsoft Suite (10+ years), Insurance (10+ years), Records Management (6 years), New Business (2 years), Disbursements (Less than 1 year), Auditing (6 years), Training (6 years), Supervising (6 years), Process Improvement (10+ years), Data Entry (10+ years), Cobrapoint (Less than 1 year), Wex (Less than 1 year), Account Management Certifications/Licenses
ACS
July 2017 to Present
ACS LOMA
ALMI
July 2017 to Present
ALMI LOMA
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