TRAINING CONSULTANT: Projects includes Project Management, Lead Instructional Designer, Technical Trainer and Facilitator (technical & soft-skills trainings).

CREDENTIALS

Master of Public Administration Degree, Concentration: Public Management (M.P.A.)

CSU East Bay, Hayward, California, Degree Conferred September 2008

Bachelors of Art Degree, English / Communication Holy Names University, Oakland, California

Software Applications: PA Hub (Prior Authorization application) Vernit, Express Scripts, Adobe Connect, SharePoint (Learning Management System/ LMS), Point of Sale (POS), Organization specific applications: Spyglass, Get NeXT! (Enterprise applications); Captivate 9, Project Management application MS Office – Word, Excel, PowerPoint and MS Project.

STRONG POINTS

●Training Specialty Healthcare (non-clinical): Pharmacy, Claims, Medicare, Behavioral Health Pharmaceutical, and Diabetes Products & Regulatory Standards. Non-Profit and Government training.

●Technical Trainer

oSystems trainer consist of training delivery in the Learning Management Systems instructing learners in system navigation processes related to system upgrades, enhanced workflow processes and general system functionality.

oTest workflow in UAT environments design, develop and implement scenarios construct e-Learning modular training plans Virtual trainer using (LMS) Learning Management Systems, Enterprise, audio Adobe Connect, SKYPE, WebEx, Lynx, and Go to Meeting

●Instructional Designer & Training Facilitator

oDesign technical and soft skills trainings applying ADDIE learning theories to advance professional development. Technical training processes include content development, designing training instructions, testing workflow in UAT environment(s). Contribute to project teams to ensure training content is deliverable, timelines and business objectives practical, strategies consistent as well as quality measurement objectives.

oTraining design and delivery projects includes pharmacy migration, system configuration & upgrades, claims examiner processes, system navigation tools. Other design process includes conferring with Information Technology (IT), SME’s (Subject Matter Experts) for workflow content.

oWorkplace audience includes new hires, experienced Associates and Department leaders.

●Project Manager

oCareer concentration includes public service, healthcare and pharmaceutical that includes managing IT conversion and migration training initiatives, project deliverables, timelines, project resources, collaboration with SMEs and business customers creating effective project outcomes.

oDesign and implement training processes that includes content, system workflows, instruction processes, quality measurements, and evaluation procedures.

oSoft Skills Training: Coach staff in the following - Communication strategies, Professional Development, Meeting Protocols, Business Ethics

● Human Resources Generalist - Staff Development

oOn boarding new hires that includes training on policies & procedures, standardizing department protocols, establish inclusiveness evaluate production performance, calibrate quality expectations.

oPractice conflict mediation techniques; developed team building and critical thinking strategies.

CONSULTANT ROLES

●Sr. Training Specialist (contractor) Kelly Services - Anthem 07/2017 – 01/2019 Delivered web-based training in the Learning Management System (LMS), tested system issues, created training work flows, delivered training to both new hire and current associates. As the Sr. Training Specialist I monitored participants progress, reported learner status, maintained project deliverables, analyzed best practices, coached learners, resolve technical issues; developed and delivered Train-the-Trainer (T3) to department training team. Other functions included led training team meetings, participated in project meetings, analyzed training content.

●Training Project Manager Zenith American Solutions 09/2016 - 3/2017 Instructional Designer: plan, design, develop and implement systems training program for the Claims department; developed on-boarding processes for new hires training, including sustained training for employees; train-the-trainer and soft skills modules. Manage multiple training initiatives, coached staff; travel to other locations as needed.

●Sr. Instructional Designer Molina Healthcare, Long Beach, Ca 01/2016- 06/2016 Develop training content for both technical and soft skills trainings; Training Project Manager managed training deliverables, adhered to time-lines, applied ADDIE techniques; conferred with internal business customers, monitored deliverables, documented training processes, scheduled and attend meetings, develop training guidelines. Process training data into Learning Management System (LMS), tested training outcomes in LMS.

●Training Project Manager Independent Consultant 01 - 12/2015 Evaluated learning competencies Recommend training strategies; Tested workflow in UAT environments. Developed training plans based on test results; researched training trends.

●Adjunct Instructor (on-call) Heald College 2007 - 2015 Delivered classroom instruction to adult learners Researched relevant classroom topics; developed and implemented learning instructions for General Education, computer, and human resources courses; coached students to achieve course proficiencies; cultivated learning environment; assessed and scored assignments; applied group process methodology.

●Instructional Designer (contractor) Ascent Services - Bio Marin Pharmaceutical 05 - 12/2014 Designed professional development curricula for Instructional Led Training (ILT); Identified training / educational courses for regulatory staff ; designed Standard Operating Procedures (SOPs) training; researched soft skills training topics; determined training best practices.

●Instructional Designer Project Manager (contractor) Select Source - Abbott Diabetes 07- 12/2013 Remotely conducted needs analyses, identified training gaps and evaluated training offerings; designed product trainings for international call-center service agents; delivered train-the-trainer trainings to managers and training leaders; calibrated (appraised) customer service calls; ensured training compliance and department goals were met; collaborated with internal business customers; reviewed corrective action plans and qualitative reports.

●Technical Trainer (contractor) Enclipse Recruiters - Kaiser Permanente 04/2012 - 6/2013 Developed, supported and delivered training for pharmacy migration project that included software application and workflow processes; participated in strategic planning meetings, troubleshoot system errors; traveled extensively (90%); conducted performance evaluations.

CAREER ACCOMPLISHMENTS

● Training Director, ‘ N’ The Classroom: Restoring The Community (NTC) _ 2002- 2012

Provided organizational leadership that included creating non-profit status, identifying and developing board of directors. Organization operations: staff development (i.e. payroll staff, interns, and contract employees). Designed and implemented training programs for non-profit agencies; managed human resource functions including hiring staff, training, staff schedules, payroll calculations, prepared performance plans; interviewed, hired and negotiated salaries; assessed organization's goals for strategic planning; produced qualitative analysis for need assessments and evaluated data for training programs.

●Program Manager / Trainer San Francisco Unified Family Court 1994 - 2012 Trained and managed members of the Commission (internal customers) on legislative issues and state regulations including the development and implemented training program designed for volunteers. Supervised volunteers, developed strategic plans, recommended program objectives, executed facility inspection guidelines. Responded and resolve conflicts. Assessed claims and grievances; interviewed witnesses, prepared factual reports; initiated and completed criminal investigations and inspections, evaluated qualitative data; developed community partnerships, conferred with Department leaders, Judges, managers and families.

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