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Administration/Human resource Professional

Mississauga, ON, L5M, Canada
March 13, 2019

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**** ******* ****, ***********, ** L5A 2R5 905-***-****

Human Resources Professional

Over 11 years of experience in Operations & Administration, planning, organizing, directing, controlling, and evaluating daily operational activities.

Proficient in negotiating, responding, and resolving employee/clients questions, concerns, and conflicts.

Experienced in tracking operational deficiencies and resolving issues in a timely manner.

Strong administrative skills with ability to develop and enforce organizational policies.

Strategic planning skills with excellent decision making ability.

Proficient in Microsoft Word, Excel, and PowerPoint.

Works well in teams and independently in under pressure situations.

Attention to detail

Employment History

MCB Bank Ltd.

Operations Manager 2011 - 2018

Successfully improved processes and efficiently handled bank deliverables by planning, organizing, directing, controlling, and evaluating operational and administrative tasks.

Ensured protection and security of client data against fraud by enforcing access rights and supervising employees and verification levels.

Balanced accounts in general ledger, recording bank data in books.

Minimized client complaints and maintained high quality of customer service by listening and responding to inquiries and concerns in a timely fashion.

Maintained compliance with policies and procedures by tracking operational deficiencies and providing resolutions.

Communicated to local and global customers in a professional, accurate, and timely manner utilizing strong communication skills.

Negotiated, responded, and resolved employee’s questions, concerns, and conflicts, liaising between employees and higher management.

Built substantial relationships with employees through strong interpersonal skills.

Trained new employees by implementing development programs.

Engaged in multiple initiatives simultaneously by keeping within time and budget constraints, and strategizing with sales team to increase profit and growth.

Business Development Officer 2006 - 2011

Built durable trusting relationships with customers through effective interpersonal and communication skills.

Created presentations using Microsoft Excel and PowerPoint for research data analysis.

Increased profit and business quality of the branch through extensive and consistent result-oriented activities such as concentrating on sales efforts and expanding markets.

Developed and maintained strong partnerships with new and existing account holders by taking responsibility to ensure growth.

Education - WES Accredited

SAP ERP IDES, FMECA Data Consultant Inc. 2018-2019

Master of Human Resource Management, University of the Punjab 2009-2011

Honours Bachelor of Management Sciences - Finance, University of the Punjab 2002-2006

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