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Administrative Assistant Customer Service

Pierrefonds, Quebec, Canada
March 12, 2019

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***** ****. ***********

Montreal, (Quebec)


tel. 438-***-****



Energetic, creative and well-organized.

Strong organisational, administrative and general office skills.

Hard-worker under pressure with a strong sense of responsibility.

Friendly team worker with professional communication skills.

Able to deal with different tasks on a daily basis.

Keen to learn and develop new skills.


English, French, Arabic (native)

Computer skills

Windows, Word, Excel, Power Point


2013- Now Early Childhood Educator

Ciel Ouvert educative center – Ile Bizard

Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children.

Plan and maintain an environment that protects the health, security and well-being of children.

Assist children in expressing themselves by listening and responding with questions or comments that extend conversations.

Encourage and assist children to practice self help daily.

Plan and carry out activities that encourage problem solving.

Assess the abilities, interests and needs of children and discuss progress or problems with parents and other staff members.

Observe children for signs of potential learning or behavioural problems and prepare reports for parents, guardians or supervisors.

Establish and maintain collaborative relationships with co-workers and community service providers working with children.

2005-2011 Customer service representative

TELECOM EGYPT – Data centre

Answer calls professionally.

Respond to customer enquiries.

Research required information using available resources.

Handle and resolve customer complaints.

Enter customer information.

Route calls to appropriate resource.

Follow up customer calls when necessary.

Produce call reports.

2004-2005 Administrative assistant

"BOSWTOL.COM" an electronic youth magazine

Type correspondences, reports and other documents.

Maintain office files.

Open and distribute mail.

Schedule board meetings.

Performe other related duties as required.


2000-2004 Bachelor of the Faculty of Arts

English Department

Cairo University – Egypt

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