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Manager Front Office

Location:
Arlington County, Virginia, United States
Posted:
March 12, 2019

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Resume:

Norfleet Caudle, III

Arlington, Virginia * 703-***-****

ac8rjo@r.postjobfree.com

GENERAL MANAGEMENT

An ambitious, goal-oriented professional with demonstrated success in general management within the hospitality Industry. History of providing effective leadership and employee development with focus on maximizing hotel and employee potential. Quickly grasp complex concepts, analyzes and interpret ideas into logical strategy. Extensive background in accounting and proven ability to control cost. Track record of exceeding goals, reducing employee turnover and increasing revenue without compromising guest service.

SPECIALIZED TRAINING

OnQ property system, Interaction Management, Behavior Interviewing, Goal Planning, Team Building, CPR certified, Time Management, Training of Intervention Procedures, Holiday Inn Executive Training. Reach Sales Training Olde Towne Inn - Present

Manassas, Virginia

GENERAL MANAGER

Responsible for short and long term planning and day to day operations. Hotel's budget, marketing plans and business plans and manage within approved plans and objectives. Employee interviewing, hiring, staffing, evaluating, training. Rates and room inventory management. Guest Complaints, Daily cash deposits, account payable. Ensure the property compliance with employees, management, with the city, county, state and federal regulations. Maintain a safe and fair work environment for the employees and guest.

PROFESSIONAL EXPERIENCE

Extendedstay America Washington DC / Rockville, Md (2012– 2013) HOTEL MANAGER

Supervise hotel entire operation, Housekeeping, Front Desk, Porter, Maintenance and Sales effort. Forecast reports, marketing plans, property level human resource issues, monitoring expenses and labor, ordering supplies, payroll, property level human resources, reporting financials paperwork, Rates and room inventory management. Guest Complaints, Daily cash deposits, account payable. Ensure all current SOP’s and current training policies and procedures. Hilton Washington DC / Silver Spring, Md (2010–2012) FRONT OFFICE SUPERVISOR & NIGHT MANAGER

As Front Office Supervisor, monitor the daily operations of the Front Desk, PBX, Bell, Valet and Transportation department. Oversee daily operation issues. Assist in scheduling, delegating and monitoring SALT scores. As Night Manager, supervised entire hotel operation. Maintaining a positive balance between guest satisfaction and management. Comfort Inn Convention Center, Washington DC (2008–2009) FRONT OFFICE MANAGER

Assist General Manager with day to day operation. Supervising staff, Rate management, daily deposit, monitoring expenses and labor, ordering supplies, payroll, property level human resources, reporting financials paperwork, handling of guest complaints, Ensuring guest satisfaction.

Days Inn Alexandria Landmark, Alexandria Va (2000-2007) GENERAL MANAGER

To oversee the hotel overall day to day operation. Provide direction, instruction, and support to management staff consisting of a Director of Sales, Front Office Manager, Chief Engineer, and Executive Housekeeping. Head monthly staff meetings, to review monthly labor and budget requirements. Create plans to increase productivity, reduce turnover, monitoring expenses, improve guest service and quality assurance scores. Ensure proper cash handling procedures; approve departmental purchases, revenue & statistics reporting, revenue forecasting and ensuring daily bank deposits. Handle accounting, human resource, guest complaints and employee payroll. Maximize revenue through yield rate management, Ensure brand programs, in house marketing, area sales blitz, and working closely with corporate and property sales team, to reach or exceed budget. Prepare annual Budget and Business plan. Ensure implementation of company and brand standards, procedures and policies. Ensure the property compliance with employees, pool maintenance/management, hotel vehicle requirements, breakfast bar, with the city, county, state and federal regulations. Maintain a safe and fair work environment for the employees and guest. The Concordia Conference Center, Washington DC (1998-1999) FRONT OFFICE MANAGER

Maintain positive working relations with International Monetary Funds of Washington D.C. and all it clients hotel accommodations. Oversee Front Desk and Reservation Department, handling all employees hiring, staffing, scheduling, evaluating, and training. Forecasting revenue. Ensuring all guidelines, policies and procedures are adhered to in dealing with IMF foreign participant and associates.

Sleep Inn Rockville Rockville, Md(1997-1998)

FRONT OFFICE MANAGER

Duties: Responsible for all Front Office Operations, Employee Interviewing, Hiring, Staffing, Scheduling, Evaluating, and Training. Process new hires, payroll, daily deposits, daily revenue transmissions, direct bills, yield rate management. Test Site for new windows property management systems (Profit Manager) & ( Top Line). Holiday Inn Washington-Dulles Airport Sterling, Va (1993-1996) BF SAUL COMPANY GUEST SERVICE MANAGER

Duties: Direct supervisor for the Front Desk, Reservation, Transportation & Bellman, PBX and Night Audit. Handled all staffing, hiring, scheduling, training, evaluating. Responsible for revenue forecasting and yearly budget preparation. Handle all guest complaints, while ensuring high quality of service for all guests. Created hotel (Guest of the Day) program. Head of Yield Rate Management. Executive Committee Member and Manager on duty program. Hampton Inn Washington-Dulles Airport Sterling Va(1987-1993) BF SAUL COMPANY ASSISTANT GENERAL MANAGER

Duties: Assist General Manager in overall day to day operation; Daily Deposits, Process New Hires, Payroll, Yield Rate Management, Revenue Forecasting, Human Resources, Sales, Accounting. Directly responsible for Front Office and Hotel transportation department. Employee interviewing, hiring, staffing, evaluating, training. Created Park and Ride Program, Received (2) promotions (2) Employee of the Month Awards Education

NC Greensboro College (1987)

Greensboro, North Carolina

Surry Community College (1983)

Dobson, North Carolina

Wake Forest - Rolesville High School (1981)

Wake Forest, North Carolina

Community Volunteer

Seneca Ridge Little League Basketball Coach (1996-1998) Seneca Ridge Middle School Travel Basketball Head Coach (1998-2000) Kings of Christ AAU Basketball Head Coach (1997-2000) References available upon request



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