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Customer Service Medical Assistant

Brooklyn, NY
March 12, 2019

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347-***-**** · · 107 Kenilworth Pl, Brooklyn, NY 11210


Focused healthcare professional well-versed in promoting a healthy lifestyle by coordinating and supervising activities in alignment with client needs and abilities. Proven history of inspiring and fostering client well-being combined with years of experience in related roles.


●HIPAA compliance

●Respiratory equipment utilization

Medical Knowledge

●Patient scheduling

●Performing basic life support (BLS) skills

●Analytical decision-making skills

●EKG set up and monitoring

●Medical records management

●Customer service

●Patient Interaction


Personal Assistant

Home Instead Senior Care New York, NY Jan 2018-Current

●Coordinated allocation of surgical supplies and nursing supplies.

●Emphatic with excellent interpersonal skills.

●Coordinated and planned special projects at clients' homes.

●Checked and opened mail, including bills and invoices.

Direct Care Counselor

Maven Care New York, NY May 2017-Nov 2018

●Excellent medical administration skills and knowledge of medical terminology.

●Completed scheduled patient check-ins and progress reports for all clients.

●Administered all necessary medications as directed by the care plan.

●Ensured that services including counseling, case management, education, and job training were provided to a diverse client base.

Utilization Management Coordinator

Staten Island, NY Jun 2015-Feb 2017

●Coordinated all out of network outpatient referrals to specialists with Medicare Director.

●reviewed and processed referral requests for primary care visits, specialty consults diagnostic/outpatient procedures and admissions approved by the Medical Director.

●Effectively handled calls from physicians, ancillary providers, and patients regarding referral authorization request to ensure network providers are utilized.

●Monitored and facilitated reauthorization request for home health, DME and other services and according to benefits.

●Increased authorizations percentage and potential for payment &/or positive ligation outcome by ensuring all necessary.

Customer Service Coordinator

Crown of Life Home Care LHCSA Brooklyn, NY Feb 2010-Apr 2015

●Managed order entry work load so that orders were entered the day received.

●Achieved leading scores in job performance for maintaining quality work performance.

●Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

●Confirmed that appropriate changes were made to resolve customers' problems.

Customer Service Coordinator


Associate of Science: Medical Assistant

ASA College Brooklyn, NY 2013

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