REGINALD DUKES

** * *** **********,**

phone :***- 215-5991

Email :ac8rij@r.postjobfree.com

OBJECTIVE

To utilize my skills as a repair technician

EXPERIENCE

*/**** -*/**** ****** Comm. Oakland,Ca

Cellsite Noc Technician

Monitor over 200 cellsite, through Mobile Switching Center .

Use Gui interface to monitor cellsite.

Test T-1using Gui interface .

Dispatch Hvac Tech/Cell Techs to cellsite.

Open/close trouble tickets.

Resolve alarms, troubleshoot omni directional ant.

Resolve Cabinet intrusion alarms/Temp./power/radio/equipment

1/2015 -1/2016 Bank of America San Francisco, Ca

Systems Engineer level 3

Use Unix Hp 9000/ Sun Solaris to monitor network.

Open/close tickets enter resolved service issues

Monitor west coast operations

Cisco 4000,2800 series router monitoring troubleshooting.

Monitor test t-1 and t-3 and Optical Carriers.

Monitor local and remote offices Sites

1/2014 – 1/2015 HUGHES NETWORKS Walnutcreek, Ca

Network Operator Center Technician

Use Unix/Sun Solaris GUI interface to test/monitor communications.

Open/close tickets from network trouble calls

Managed network sites in S.F. Bay area

Use mainframe to monitor Point of Sale.

Test /manage network nodes.

1/2013- 1/2014 VERIZON( AIR TOUCHCOMM) Walnutcreek, Ca

Network Operation Center Tech

Accept phone calls in NOC /call center environment.

Use Unix GUI to test connectivity/monitor.

Open/close tickets from Network Alarms

Use Cisco sw to monitor switches and routers.

Test and monitor T-1 circuits in S. F. Bay Area.

1/2012 -1/2013 LoralSpace Systems (Secret Clearance) Palo Alto, Ca

Engineering Technician

Test comm./electrical/electronic/mechanical/solar

and software patches.

Automated and manual tests

1/2010-1/2012 Avaya(Nortel) Comm. Walnutcreek, Ca.

Customer Service / Jr PBX Technician

unlock/delete/make accounts for voicemail,

Answer phones in call center.

Punch down 66 Block run Cat 5

Open/Close tickets / service calls

Test t-1 with sunset T-10 tester

Work as dispatch send techs to Customer sites

Go out to customer sites with senior pbx techs. for training.

Order parts for Nortel Customers.

1/2009 - 1/2010 Onizuka US Air Force base.(Harris Corp.) Milpitas,Ca

Helpdesk Tech / Jr Net. Admin./SOC Ops Tech.(Secret Clearance)

Answer phones at help desk.

Open/close tickets in database monitor trouble calls

assist with logons permissions and setting up emails.

Setup,add accounts using Windows NT admin.skills.

Image hardrives for workstations.

Run telco from station to patch panel.

Conduct Satellite Operations Center Ops using mainframe for telemetry/commanding and encryption communications.

1/2008 - 1/2009 Cisco System. Milpitas,Ca

Rf Technician.

Test Ubr7200 series router

Test 6Ghz/3Ghz radio for testing network connection.

Run test from server to client Wireless Networking.

Use o’scope to see data and carrier.

Use TAPI to simulate outside environment.

1/2007 - 1/2008 U.C. Berkeley College Berkeley,Ca

Field Service Tech

Test copiers,fuser unit, drum etc.

Disassemble/assemble HP printers

Resolve trouble calls enter issues into database.

Order parts from internal Storage site.

1/2006-1/2007

GTE San Francisco,Ca

Customer Service /Remote Technician

Answer phones calls in call center

Open/Close tickets from Service calls

Dispatch GTE PBX Tech to customer sites

Dial in to Pbx switch make voice mail changes,

Order parts for customer PBX .

1/2005 -1/2006 IBM Unioncity

Assembly/Test Tech

Test hard drives in Incubation Chamber Assembly.

Install hard drives in PC in production environment.

Install harddrives into systems using dos.

1/2004-1/2005 Techforce Memphis,Tn

Assembly Technician

Dis-assembly / assembly of laptops

Repair hp printers

Use internal website for(flowchart) troubleshooting.

1/2003 -1/2004

Amtek Lighting Oakland,Ca

Lighting Technician

Conduct retrofit for lights

Install ballast lighting and run wires for external lighting.

EDUCATION

1991 - Remington college Memphis, Tn

AS in Electronic Engineering Tech

FAX (123-***-**** • E-MAIL ac8rij@r.postjobfree.com

12345 MAIN STREET • ANY CITY, STATE OR PROVINCE 12345-6789 • PHONE (123-***-****

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