Kathy Jones Repage
703-***-**** ● firstname.lastname@example.org
Product, Program, Project management Executive
Delivering corporate, business, and client requirements using a collaborative and consultative approach for on time, on budget, and in scope programs
Award winning product, program and project management professional with a record of achievement in leading cross-functional teams to deliver all requirements in scope, on schedule and within budget for a wide range of technical projects. Inexhaustible, flexible and resourceful professional who thrives on thinking outside of the box to meet challenges. Skillful in leveraging global technical teams and technologies to work collaboratively. Excels in corporate acquisition transition from Project Management perspective. Additional areas of expertise include:
Product Management Program Management Project Management Business Analysis Project Team Leadership
Global Cross-Functional Leadership Reporting Application Portfolio Management Technical Solutions
Project Scope International Team Management Agile SDLC Quote to Cash Revenue Assurance Reseller Management
Director, Colocation Product Management, Product Operations, and Commercial Services
Direct global product management for the colocation line of business with more than $1 billion in monthly revenue. Lead team of Product Managers, Customer Implementation Project Managers, Program Managers that are responsible for standing up and sunsetting data centers. Orchestrate Commercial Services analysts who support all sales verticals with discounting and contract negotiations for sales opportunities as well as product development professionals supporting the product management back office infrastructure.
Advanced revenue from $250 million per month to over $1 billion through direct involvement with sales, development of programs, training development and product lifecycle management
Grew data center footprint from 7 Colocation Centers to 72
Reduced time required for installing customers from two months to 30 days or less via direct overhaul of implementation processes and back office system changes
Produced $20 million in recovered revenue by managing revenue assurance gaps finetuning the Quote to Cash processes and activities related to escalation clauses in customer contracts
Commended by management for outstanding project outcomes and accomplishments gained via continued collaboration with other functional areas such as resellers to drive revenue
Earned recognition from management and colleagues for contributions in multiple areas:
Awarded the CenturyLink CEO Top Talent Award for revenue recovery efforts.
Twice elected to the CenturyLink Circle of Excellence by sales colleagues for providing outstanding sales support for opportunities. Awarded the CEO Top Talent award.
Achieved the Savvis Every Experience Matters Award from management for going above and beyond to ensure customer satisfaction. Department lead for Voice of the Customer.
AOL/Time Warner 2003-2007
Senior Technical Product Manager/Acting Director (2004-2007)
Led a team of Project Managers executing deployment of diverse projects for AOL’s Access line of business, including subscriber registration, billing, and customer support systems and applications.
Instrumental in achieving $11 million in operational savings from processes improvement, consolidating and retiring systems by providing application portfolio management; implemented processes to support affinity markets and partner programs.
Critical player in delivering SAP inventory management system on schedule with all requirements by effectively managing the cross functional team through the first design release.
Senior Product Manager, Collaboration Services (2003-2004)
Managed deployment of collaboration tools, including voice, video and Web conferencing, calendaring, and RF networks. Conducted financial analysis, including return on investment for products within the portfolio.
Two- time recipient of the AOL Quality Award
Drove sales by developing awareness campaigns, offering complimentary events such as brown bag lunch seminars, webinars, and web portals to influence stakeholders to embrace products.
BCE Teleglobe, eBusiness Solutions, Group Manager, Colocation Product Management: Directed a product management team in the development of colocation and managed colocation services. Guided a cross-functional team developing and delivering the colocation feature set resulting in the launch of 15 new data center sites over six months. Oversaw a $60 million data center build budget. Boosted service revenues 32% within six months.
Nortel Networks, Global Professional Services, Principal, Strategic Consulting: Created business cases, market services descriptions, and product descriptions for clients entering or expanding market presence in the bandwidth provider/Internet data center/web hosting/application service provider market. Provided strategic planning and analysis and advised clients on global marketplace norms and technologies. Devised product set offerings targeting customers’ audience.
Sprint - IP Value Added Services, Senior Product Manager: Managed life cycle of Sprint’s Web hosting, colocation data center, and ASP services. Provided overall project management for matrixed organization including high-level design, requirements articulation, development, and implementation. This required intimate consultation with financial managers regarding business models and engineering groups that built the network architecture. Served as subject matter expert for sales support groups and operational support systems.
Sprint Multimedia, Product Support Manager: Served as intranet and X.500 directory product line subject matter expert for the Business Intranet Solutions Group. Liaised between sales organizations and product management teams delivering high-quality product support to market channels, reaching divisional revenue goals, improving sales and product support processes. Managed product deployment issues.
Sprint International, Product Support Manager: Consistently exceeded revenue goals. Launched Sprint International’s Global SprintFAX product to international market channels. Created processes for international distributors, including a comprehensive operations kit, administrative and user guides, and product databases. Produced a turnkey technical and sales training program for global Sprint International training department and managed rollout of new sites worldwide.
Sprint International, Account Manager/Application Consultant: Twice awarded Pro Club for exceeding sales targets and five-time recipient of Sprint Champion Award. Managed Sprint International’s largest revenue-generating account, including development of messaging applications by functional areas within the client company, achieving aggressive revenue targets, and growing from a monthly gross revenue of $50,000 to more than $2.1 million
Cellular One, Reseller Management: Promoted products and services via management of the reseller network. Supported marketing promotions and publicity in the field. Led sales staff and dealer network in development and achievement of goals.
Bachelor of Science in Business
University of Maryland, College Park, Maryland
Master’s Certificate - Project Management
George Washington University, School of Business and Public Management
Professional Certificate - Business Analysis
George Washington University, School of Business