Gail McNaughton

*** ***** ******** – Red Deer, Alberta T4R 2M6

Email: ac8rfq@r.postjobfree.com

Phone: 403-***-****

Career Objective

Hardworking, career-driven individual who is currently looking to apply my combination of skills, abilities, training, and experience within a challenging new office and / or medical administration focused role for a quality local organization.

Additional Skills

Office and Business Administration

Experience working within various areas of office administration including scheduling, bookkeeping, customer relations, general reception, as well as medical / chiropractic administration experience with clinic procedures, testing, billing, privacy compliance, etc.

Computer literate when working within Windows based settings, including experience with Microsoft Word, Excel, and Outlook, as well as other company and industry specific programs and database systems such as Chirosuite and Chirotouch

Extensive history of accurately and efficiently completing large volumes of data entry, filing, billing invoices, bank deposits, and account management within fast paced, time sensitive settings

Communication and Public Relations

Strong communication and public relation skills used to effectively engage a wide range of individuals, including patients, clients, fellow staff, management, and the general public, with a consistent focus on presenting and maintaining a positive company image and professional work setting

Proven background of effectively operating multi-line phone systems to answer public inquiries, record messages, schedule / reschedule appointments, and transfer calls to the appropriate personnel

Proven ability to provide exceptional customer / patient experiences within both front-line and phone-based reception roles by striving to maintain the highest possible level of professionalism

Interpersonal

Proven ability to effectively contribute while working within both team and independent roles by remaining on-task and outcome-driven in order to complete all assigned duties according to clearly defined standards, protcols, and deadlines

Willing and able to develop new skills and abilities on the job, under the guidance and instruction of fellow staff and management, as well as completing any other required formal training and certification

Flexible worker who is willing to complete rotating shifts and shifting schedules as required by new employment roles and responsibilities

Possess a clean class 5 license and current criminal record check

Gail McNaughton Page 2

Related Work Experience

Office Manager, Baker Family Chiropractic Clinic and Family First Chiropractic & Wellness 2010 – 2015

Performed all reception and frontline administration related tasks including answering phones, booking patients, screening inquiries

Assisted chiropractic professionals in with scheduling, administrative, billing, and support services

Coordinated the scheduling and daily management of all frontline administrative staff

Assisted company ownership with the screening, interviewing, and hiring processes

Trained and oriented all new employees in accordance with clinic procedures

Acted as corporate liaison between the professional staff and frontline administrative staff

Supported the planning of staff meetings and other functions for company wide personnel

Monitored all computerized reporting, billing, and data management systems

Coordinated all third-party billings and receivings on behalf of patients

Looked into all issues and problems with third-party insurance companies

Greeted patients and directing them to rooms in scheduled order of service

Managed the daily filing and mailing of all applicable forms and documentation

Other Work Experience

Owner/ Operator, Gail's Cleaning Service – Red Deer, Alberta 2016 – 2018

Provide contract cleaning services throughout Red Deer and Central Alberta to both residential and commercial buildings

Manage the scheduling and completion of work orders for both new and existing clients

Coordinate the purchasing and replenishing of all cleaning supplies

Synchronize all accounts payable and receivables for operations

Complete all associated bookkeeping and accounting related duties

Volunteer And Community Involvement

Volunteer, 2019 Canada Winter Games – Red Deer, Alberta 2018 – Present

Volunteer Customer Service Representative, Festival of Trees – Red Deer, Alberta 2008 – Present

Volunteer Coordination Representative, Canadian Finals Rodeo – Red Deer, Alberta 2018

Education And Training

Professional Development, Red Deer College – Red Deer, Alberta Ongoing

Microsoft Word, Excel, and Outlook

High School Diploma, Lindsay Thurber High School – Red Deer, Alberta

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