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Manager Sales

Fishers, Indiana, United States
March 12, 2019

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Cost Containment Specialist Product Evangelist Add Features Improve Sales Solution integration for pre sales and post sales to enhance the footprint of our product suite in a customer environment. I have strengths in gathering and documenting requirements, managing the integration of software, infrastructure and services into a cohesive solution. I also have experience presenting those solutions to the decision makers to gain approval of both cost and timelines to implement.


Sears Carpet and Air Duct Cleaning 2018

General Manager (6 month contract)

Responsible for management of the day to day operations of locally owned Sears franchise operation. Work to increase revenue through marketing and advertising. Work to reduce expenses by optimizing the labor force, optimizing equipment management fleet management practices. Work with Sears Corporate to implement best practices in the field for the carpet and duct cleaning technicians.

Mary Ann Sandleben Trust 2016-Current


Manage the estate and trust for Mary Ann Sandleben. This includes accounts payable, accounts receivable, liquidation of personal property, management of real estate property and management and distribution of assets to heirs.

International Business Machines (IBM), Fishers, IN 2000 – 2017 Product Manager 2011 – 2017

Gathered requirements from sales and customer teams for IBM’s Cloud Managed Services (CMS), including portal enhancements, documentation content and delivery methodology updates and release management.

• Developed new features for CMS product by leading architecture, development, and delivery teams, using Agile processes.

• Added over 20 features to CMS offering in last 5 years by capturing enhancement requests from stakeholders, creating requirements, use cases, and user stories for coding, testing, staging, and implementing in releases for steady state delivery. Those features include DB management, Portal enhancement, Disaster Recovery, OS and DB Cluster Support, local and geographical load balancing support custom automated patch management.

• Improved product quality and sales by acting as focal for all documentation from all features in CMS, creating offering service descriptions, customer guides, and internal educational materials. G.H. “CHIP” SANDLEBEN PAGE TWO INTERNATIONAL BUSINESS MACHINES (IBM) (Continued)

• Completed CMS product documentation by publishing both internal and external documentation in Acrobat and HTML formats, including internal technical documents for architects, sales teams, and delivery personnel as well as external documents for customer use. Consulting Technical Solutions Manager 2000 – 2011 Acted as technical sales lead on large outsourcing engagements for fortune 500 customers of IBM.

• Gathered customer business requirement, create an integrated solution and gather approval from the customer stakeholders on cost and technical aspects of the solujtion. This was done by managing a team of solution architects from different competencies, including midrange computing, helpdesk support, end-user support, Disaster Recovery with DR planning and network services.

• Participated in team on closing $1.3B contract with Indiana, as technical owner of solution, by negotiating contracts with consultants and attorneys as SME on solution and cost case, working with State and Local government, as well as commercial clients.

• Closed over $1.5B in global IT outsourcing contracts as Technical Solutions Manager (TSM) by facilitating business with Fortune 100 companies, like Gap, ABB (Switzerland), General Motors, Excel Energy and Prudential.


SIM2K, Indianapolis, IN

Manager, Customer Support Services

Launched webhosting environment, Citrix support services and all other customer-facing services, such as helpdesk and application maintenance.

QS/1 DATA SYSTEMS, Spartanburg, SC

Installer / Trainer, Retail Pharmacy Systems

Oversaw 4 state territory for installation, training, and service of pharmacy systems and software. EDUCATION

Bachelor of Science (BS), Radio and TV Communications, Butler University, Indianapolis, IN

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