Administrative Assistant Manager

STALIN TOM

Mobile: +974********

E-Mail:***********@*****.***

Passport number:

L4193726

In pursuit of senior level career enhancements in Operations Management involving Retail Operations, Team Management and Administration with reputed establishment. Skills Set

Retail/ Store Operations

Business Development

Training & Development

Client Servicing

Team Management

Administration Assistance

Career Snapshot

A result-oriented professional with 6.5 years of experience ( 2.5 years as Assistant store manager, 1 year as Administrative Assistant and 3 years as Floor Manager) in Retail/ Stores Operations.

Distinction of exploring markets, standardizing retail operations, initiating restructuring business activities for escalating turnovers & achieving goals.

A versatile thinker with a proven track record of increasing revenues, establishing channel networks, streamlining workflow and creating a team work environment to enhance productivity.

Demonstrated abilities in devising marketing activities & accelerating the business growth.

An effective communicator with excellent relationship building.

Having a high level of accuracy, competency and confidentially along with the ability to work within a big team EDUCATION

Bachelor of Business Administration (Mahatma

Gandhi University Kerala)

Key Deliverables

Retail Operations

Assisting in formulating business plan for retailing activities & development in the region in consultation with top management for organizational development.

Establishing new stores/ set-ups from scratch after in-depth study of market dynamics, demand and supply scenario as well as detailed profitability calculations.

Accountable for demand forecasting & ensuring optimum inventory levels to meet the market requirements. Business Development

Exploring business potential, opportunities & clientele to secure profitable business volumes.

Designing marketing plans for augmenting the business volume by enhancing brand visibility and recall. Brand Visibility/ Displays

Creating appropriate communication plans, planning tactical campaigns and ensuring implementation.

Ensuring maximum brand visibility and capture optimum market shares. Team Management

Monitoring, recruiting, training & motivating the manpower & ensuring quality services in the market.

Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.

Employment Profile

Since July 2016 to October 2018 at SPLASH FASHIONS as Assistant Store Manager(SAUDI ARABIA)

• Accountable for store activities at Riyadh(Kingdom of Saudi Arabia)

• Motivating the team, team co-ordination, and motivating them for sales.

• Analyzing business and newer avenues of business.

• Creating a mix of team who fulfill the criteria of objective, value and resources.

• Generating business through marketing tie-ups, understanding the competitors business, and learning from

• competitor’s mode of operation.

• The Attainments:

• Showed growth over growth in the store sales month on month.

• Introduced new ways of tracking sales to analyze individual performance.

• Increased customer entry by focusing on target market and increasing customer sensitivity among team members.

• Initiated the habit of Wishing birthdays & anniversaries of customers.

• Started personalized service home delivery of garments for customers.

• Understanding the loop holes in operations and stream lining them.

• Identifying the constraints in operations through weekly meetings, making up agendas for resolving the problems and following up for completion of Job.

• Increasing accountability among team members.

• Cracking down on shrinkage through robust checks and accountability. Creation of an internal team for loss and prevention cell to keep a check on shrinkage.

• Identifying the key match winners in the team and motivating them to achieve higher sales targets.

• Since July 2015 to June 2016 at Prime Food Products as Administrative Assistant

• Handling office tasks, such as filing, generating reports and presentations

• Using computer to generate reports, transcribe minutes from meetings, create presentations and conduct research

• Maintain polite professional communication via phone calls and mails

• Keep records of reports and assist the officer

• Since May 2012 to June 2015 at Pulimoottil Silks as Floor Manager Job Role:

• Analyzing performance of the team and understanding areas of improvement through daily and weekly performance summary, weekly reports, and month to date reports.

• Focusing on store efficiencies i.e. the KPI’s (ATV, Conversion, AGR & Basket Size).

• Getting customers registered for the membership and making them understand its advantages and benefits.

• Making & analyzing reports-including daily sales report, customer retention report, category wise contribution report, tracking regular customers tele calling, catering to customer query.

• Following, warehouse for delivery on time and maintaining smoothness of supply chain.

• Maintaining high level of customer focus and sale orientation with the help of store manager.

• Focusing on weekly targets and the category and making strategy on which aspect focus will be placed.

• Engaged in inventory management.

PERSONAL

DETAILS

Date of Birth : 3 October 1991

Address :Karottuchakkangal(H) Udumbannoor P.O Thodupuzha,Kerala,India Pin Code: 685595

Languages

• English

• Arabic

• Hindi

• Malayalam

• Tamil

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