Professional Summary

Skills

Experience

Shannon Mclean

519-***-**** ac8rck@r.postjobfree.com 64 Werstine Terrace, Cambridge, ON N3C 4G8 I am a confident Administrator with a background in Logistics, as well as Recreational and Competitive Gymnastics

/Trampoline. I enjoy working directly with customers and staff to achieve a strong, trusting relationship to increase profit for the company .I am interested in a position that I can work directly with my peers, and further my knowledge in collections, and sales.

Customer service specialist Billing and collections Payroll Recreational and

competitive recruitment

Schedule classes and

coaches

Deadline-oriented

Dedicated team player Data entry documentation Vulnerable sector check Office Administrator - Cambridge Kips Gymnastics Club, Cambridge ON September 2014 - Current Worked closely with outside organizations to keep underprivileged athletes active. Coordinated all recreational program schedules including coaching schedules. Resolved conflicts and complaints.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Scheduled meetings, appointments and travel.

Processed the bi-weekly payroll using Royal Banking express, Prepared banking deposits and off-site banking.

Composed,sent,received and distributed correspondence through letters and emails. Assisted department heads with ongoing recruitment of staff and co-op students including posting open positions,

Corresponded with clients and on a daily basis.

Ensured that office supplies were sufficiently stocked. Managed and maintained various databases, including data entry,entry updating, and reporting. Provided general office support such as scanning, copying and filing. Sorted and filed important company mail.

Stored, organized, and retrieved client files from computer database. Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.

Education

Followed up with customers ensuring their satisfaction with their classes.. Greeted customers and offered them assistance.

Informed customers about current promotions and sales, encouraging them to take advantage. Created notices for social media using Canva and Mailchimp.. Collaborated with the general manager on different tasks. Maintained and created monthly direct deposit.

Handled customer questions and complaints.

Answered phones while attending to clients in person. Organized and managed customer invoices and payments. Domestic Engineer - Mclean Family, Cambridge Ontario February 2006 - Current Raising two children, aged 13 and 12, each from infancy. Coordinated calendar for activities, special events, and familial obligations. Resolve conflict resolution and peer relationships at age-appropriate developmental stages. Encouraged the love of reading skills.

Maintained safe environment for children.

Plan enriching outings.

Maintain and follow a family budget.

Prepared and served nutritious meals.

Safely transport children to school,social engagements.and competitive activities. Encourage interaction between siblings and peers to be respectful,courteous and kind. Teach age appropriate life skills.

Provided educational support and tutoring in French immersion. Administered first aid and basic health care for minor injuries and illnesses. A Z Shunt Driver / Forklift Operator - Ryder Logistics, Cambridge Ontario April 2003 - February 2006 A Z Truck Driver - Mainstream Transportation, Kitchener Ontario August 1999 - April 2003 A Z Driver - JIBC Linehaul, Cambridge Ontario August 1996 - August 1999 Fundamentals of Management and Supervision - Certifiate - Conestoga College - On-Line, May 2019 Kitchener ON

Accounting Fundamentals - Certificate - Conestoga College - On-Line, Kitchener ON May 2019 Microsoft Office and Excel upgrading - Guelph Adult Continuing Education, Guelph ON March 2012 ACZ License - Tri County Driver Training, Cambridge Ontario July 1996 General Office Administration - Mohawk College, Hamilton ON July 1991 Interests

Continuing education.

Animals.

Children.