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Customer Service Manager

Location:
Hampton Roads, VA
Posted:
March 12, 2019

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Resume:

Dr. Tiffany M. Ford-Britt

Doctor of Pharmacy Degree

*** ***** ***** **** *******, VA 23434

ac8rb9@r.postjobfree.com 757-***-****

Education

**** ** **** ******* ********** School of Pharmacy

Doctor of Pharmacy Degree

Hampton, Virginia

Date of graduation: May 2004

1994 to 1998 Prince George High School

College Preparatory Degree

Prince George, Virginia

Date of graduation: June 1998

Professional Experiences

2017 to Present Under Construction AW LLC.

Suffolk, VA

I am CEO of an athletic apparel company, where we provide custom t-shirts and apparel. I am responsible for increasing sales, advertising/marketing, designing, book keeping and ordering supplies. I provide a neat and organized company. I ensure outstanding customer service.

2013 to Present Independent Health Coach

Suffolk, Virginia

I work in conjunction with Take Shape for Life where I help to optimize health by educating about appropriate weight management, provide support to clients and serve as an advocate for the program. I have been successful in turning healthy behaviors into habits that last a lifetime for my clients.

2009 to Present NCA, Professional Training Institute

Portsmouth, Virginia

I facilitate a formal pharmacy technician training program. I assist technicians with the necessary tools to pass their certification examination. I offer onsite job training and valuable learning skills that allow them to advance. The pharmacy technician training programs that I manage require classroom and lab work in areas such as medical and pharmaceutical terminology, pharmaceutical calculations, pharmacy record keeping, pharmaceutical techniques, pharmacy law and ethics, and proper customer service skills.

2013 to 2018

Walmart Neighborhood Market

Chesapeake, Virginia

My duties as pharmacy manager involve maximizing sales, service profitability and providing excellent customer service through counseling on prescriptions and over the counter medications. I am also responsible for supervising pharmacy associates and delegating work effectively. I ensure proper ordering, maintenance and record keeping of schedule II control substances in compliance company policy as well as with federal, state, and local laws. It is also my duty to maintain a clean, neat, and orderly work area to maximize efficiency of the department, minimize errors and promote outstanding customer service. Furthermore, I implement training for new incoming staff and serve as a preceptor for both pharmacy students and technicians. I am continually developing programs to further public health initiatives such as smoking cessation programs, diabetes education, and AIDS/Breast cancer awareness in local areas. I also manage blood pressure and immunization clinics throughout the year.

2009 to 2013 Kmart

Chesapeake, Virginia

My duties as pharmacy manager involve maximizing sales, service profitability and providing excellent customer service through counseling on prescriptions and over the counter medications. I am also responsible for supervising pharmacy associates and delegating work effectively. I ensure proper ordering, maintenance and record keeping of schedule II control substances in compliance company policy as well as with federal, state, and local laws. It is also my duty to maintain a clean, neat, and orderly work area to maximize efficiency of the department, minimize errors and promote outstanding customer service. Furthermore, I implement training for new incoming staff and serve as a preceptor for both pharmacy students and technicians. I am continually developing programs to further public health initiatives such as smoking cessation programs, diabetes education, and AIDS/Breast cancer awareness in local areas. I also manage blood pressure and immunization clinics throughout the year.

2006 to 2008 Farm Fresh

Chesapeake, Virginia

My responsibilities as pharmacist manager included but were not limited to a range of services for patients, including dispensing prescriptions and monitoring the progress of patient’s health to maximize their quality of life. I also educated patients on the use of their prescriptions and over-the-counter medications, and advised physicians, nurses, and other health professionals on drug therapy. My obligations involved maximizing sales, service profitability and providing outstanding customer service. Another role I filled was to ensure adequate inventory, maintenance and record keeping of schedule II control substances in compliance with company policy and federal, state, and local laws.

2004 to 2006 Kmart

Hampton, Virginia

My duties as pharmacy manager involved maximizing sales, service profitability and providing excellent customer service through counseling on prescriptions and over the counter medications. I was also responsible for supervising associates and delegating work effectively. I also ensured proper ordering, maintenance and record keeping of schedule II control substances in compliance with federal, state, and local laws and regulations and company policy.

2001 to 2004 Target Pharmacy

Hampton, Virginia

As a pharmacy intern, I processed and dispensed prescriptions under the supervision of the pharmacist on duty. I collaborated with the pharmacy manager to organize community outreach initiatives and researched and designed patient information handouts on various vaccines. I also communicated with patients at the pharmacy and counseled patients under the guidance of the pharmacist. I advised patients on proper care and the appropriate medications for all age groups.

1998 to 2004 VA Medical Hospital

Hampton, Virginia

As a volunteer pharmacy technician, I provided clerical support to pharmaceutical staff. I participated in dispensing and labeling medication for veterans. I also, assisted with customers to enhance my customer service skills.

1998 to 2001 Rite Aid Pharmacy

Colonial Heights, Virginia

Hampton, Virginia

As a pharmacy intern, I processed and dispensed prescriptions under the supervision of the pharmacist on duty. I am collaborating with the pharmacy manager to organize community outreach initiatives and researched information for and designing patient information handouts on offered vaccines. I also communicated with patients at the pharmacy and counseling patients under the guidance of the pharmacist.

Presentations

Clinical Practice

Presented to hospital staff on Diabetes, Hypertension, Anorexia and Schizophrenia.

January to April 2004

Medicinal Chemistry

Presented written presentation on Xanax to the Department Chair of Sciences

April 2001

Anatomy and Physiology

Presented to faculty members and Pharm. D. candidates at Hampton University School of Pharmacy

November 2000

Honors/Awards

Best Preceptor of the Year with Hampton University Students 2011 and 2012.

Title III Scholarship for academic achievement, Hampton University School of Pharmacy, 2001, 2002, and 2003.

Kellogg Scholarship for academic excellences, Hampton University School of Pharmacy 2001, 2002, and 2003.

Union Branch Baptist Church Scholarship for young high school graduates academic of excellence, 1998.

Community Services

2011 to present Autism Awareness, Participant

Annually participate in walks to raise money for autism research.

2009 to present Breast Cancer Awareness, Coordinator

Organize and facilitate breast cancer awareness events in the community of Suffolk, Virginia.

1999 to present Habitat for Humanities, Chairperson

Assist in providing homes for people that are less fortunate.

Participate in big brothers and sister activities.

2000 to 2004 Social Committee, Chairperson

Organized social events for Pharm D Candidates at Hampton University.

Professional Affiliations

2006 to present Delta Sigma Theta Sorority Incorporated

The major programs of the sorority are based upon the organization's Five Point Programmatic Thrust: Economic Development, Educational Development, International Awareness and Involvement, Physical and Mental Health, Political Awareness and Involvement.

2000 to present American Pharmaceutical Association (APhA)

The American Pharmacists Association is the organization whose members are recognized in society as essential in all patient care settings for optimal medication use that improves health, wellness, and quality of life. Through information, education, and advocacy APhA empowers its members to improve medication use and advance patient care.

1995 to present National Association of the Advancement of Colored

People (NAACP)

The mission of the National Association for the Advancement of Colored People is to ensure the political, educational, social, and economic equality of rights of all persons and to eliminate race-based discrimination.

Special Training

Licensed Pharmacist

Commonwealth of Virginia Department of Health Professions

Adult, Child, Infant CPR and AED Certification

American Pharmacists Association (APhA)

Certified Immunizer

American Pharmacists Association (APhA)

Medication Therapy Management (MTM)

Kmart Pharmacy

References

Available Upon Request



Contact this candidate