Sales Customer Service
Resume:
Samantha Bailey
Sparta MI
ac8r9p@r.postjobfree.com
Professional summary
Experienced keyholder professional with strong leadership and relationship-building skills.I am passionate about sales and merchandising, Passionate leader who develops highly motivated teams through mentoring and superior communication. Eager to join a dynamic team that rewards initiative and high quality service.
EXPERIENCE
Pandora Jewelry-Keyholder/Manager
28th street Grand Rapids MI Woodland Mall
May 2015-June 2016
● Completed store opening and closing procedures.
● Received and counted money.
● Processed cash, credit, debit and check payments.
● Greeted customers promptly.
● Directed customers to correct store locations.
● Trained and mentored new employees.
● Opened inventory boxes and restocked shelves.
● Rotated stock according to dates and protocols.
● Counted out cash drawers and balanced totals.
● Monitored security areas during busy periods.
● Improved customer service by projecting friendly and knowledgeable attitude.
● Broke down boxes and disposed of trash.
● Trained all incoming sales team members.
● Reviewed operational records and reports to project sales and determine profitability.
● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
● Attended sales training camp and brought best practices leadership back to the company.
Bath & Body Works-Sales Associate
28th St Grand Rapids MI Woodland Mall
March 2015-April 2015
● Received and counted money.
● Processed cash, credit, debit and check payments.
● Greeted customers promptly.
● Opened inventory boxes and restocked shelves.
● Broke down boxes and disposed of trash.
Continental ID Packaging- Packer/Inspector
August 2016-October 2016 Temporary job
● This was a temporary job through a temp agency
● Built containers and pack parts in accordance with detailed packing specifications.
Wired machines and packages.
Charter Communications- Sales Support
December 2016-Present 3355 Walker Ave NW Walker Michigan
● Delivery great customer experience at all times
● Answering phone calls
● Monitoring customer accounts
● Processing new orders
● Helping existing customers
● Scheduling installations
● Make effective sales presentations and effective use of sales data
● Work with engineering and other departments
● Assess and correct sales orders to ensure their completion and accurate billing
● Address/resolve customer complaints and issues
● Solve problems while working under pressure
● Work while seated for prolonged periods of time, taking back-to-back calls
EDUCATION
Kent City High School- Diploma
Class of 2013
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