Krishna Chaitanya

****, **** ******, *********, ** V5R 3T4

778-***-**** ac8r9h@r.postjobfree.com LinkedIn: https://bit.ly/2u0b4CM

Application Support Specialist Bachelor of Technology Software Engineer

SUMMARY

●In-depth knowledge on .NET framework and worked on various windows and web applications in both the firms.

●Worked on critical incidents, changes and prepared technical documentation for the projects.

●Worked as an application support engineer for British Petroleum client - responsibilities includes handling calls and resolving issues related to application blockage, creating VB macros and dashboard reports etc.

●Worked as a software engineer for Nikon UK project- responsibilities includes developing software applications and implementing change requests based on the business requirement.

IT SKILLS:

Technologies: C#, ASP.NET, MVC 3, KendoUI, WCF services, IIS 6.0/7.0, WebAPI, JavaScript, SSRS, Angular JS (Maintenance and Support), QlikView, EBX, N-Printing, Springs, Java7, Hibernate, Windows Services and Web Services.

Operating Systems: Windows, Linux

Database: SQL Server 2000,2005,2008,2012, Informix DB2

EDUCATION

Bachelor of Technology May 2002 – May 2006

Alfa College of Engineering and Technology, Jawaharlal Nehru technological University, Hyderabad, India.

CERTIFICATIONS

●ITIL V3.0 Certified

●Infosys Internal - T100, T300 Certified

● Certified for Developing Enterprise Applications using .NET Framework from NIIT

EXPERIENCE 2

Senior Software Developer

Essilor India PVT. LTD, Bangalore October 2011 – January 2019

●Worked on Incidents which involved investigating the issue, co-coordinating with stake-holders and driving it towards the resolution within SLA.

●Preparation of Technical Design Documents Change request documents, process improvement, user guide documentation.

●Analyzing and modifying existing codes to incorporate changes in the application / user requirements, writing new code as required.

●Developing software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes.

●Implemented critical change requests which includes .Net (C#, ASP.Net, ASP.Net MVC 3.0) Windows applications, Web Forms, Windows Services, Web Services, Web APIs. implementing the workflow program, presentation and managing various phases of interface development based on technical specification.

●Responsible for developing, fixing issues and supporting existing remoting N-tier windows applications, web applications, WCF services using SOAP and web API.

APPRECIATIONS

●Received Project Special Recognition for being a contributor in the Essilor Canada Project.

●Recognized by Nikon UK client for contributing in Automation process in the project

●Received accolades from Canadian and British client for various Production incident fix.

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EXPERIENCE1

Application Support Specialist

Infosys. Ltd, Bangalore, Karnataka March 2008 –October 2011

●Handled client calls related to application hanging and blocking issues.

●Created Excel macros for efficient utilization of operations team.

●Responsible for technical issues and coordinated with development group to resolve more advanced issues when necessary.

●Responsible for modifying the existing code with improvement.

●Delivered daily status reports, weekly status reports, development plan, change request estimation reports to the team and client on needy basis.

●Provided L3 Application support for ASP.Net applications and database.

●Received “Spot Award” for good performance.

●Received “Innovative award” for creating advanced macros for operations team

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