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Customer Service Office

Location:
York, ON, M6E 3V9, Canada
Salary:
55K
Posted:
March 14, 2019

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Resume:

MARIA HELENA AMARAL

** *** *** • Toronto, Ontario M6E3V9 • 416-***-**** or 647-***-****

ac8r8y@r.postjobfree.com

This cover letter and resume are in regards the opening in your organization. As you may see, I have a degree in Journalism and Marketing, with large experience dealing with media and clients – a great customer service on daily basis. My actual position is working as Administrative Coordinator for an architectural company. I’m in charge of the daily routine in the office, responsible for ensuring that the day runs smooth and keeping everyone happy.

Also, I’m also responsible for taking care of the couriers, organizing the schedule of the meeting rooms, checking the daily organizers of the partners, checking emails and voice-mail messages, distribute the mail, preparing the invoices, managing the internal mail and email, booking trips, typing memos and proposals, inventory and updating the company’s database. Also, I'm in charge of business arrangements, reservations, expenses, payments and events planning. Back in my home country, for over 14 years I'd worked as a media advisory and event planner, coordinating international gatherings, workshops, conferences and warding ceremonies. Also, I use to prepare newsletters and press-releases, magazines and newspapers articles for different clients. I have strong computer skills, especially with PowerPoint, Microsoft Office and Adobe, PC and MAC. The following are just a few of the key competencies that I would bring to this position:

• Committed to achieving corporate objectives

• Ability to communicate clearly while under pressure

• Proven ability to lead a dynamic work group and great at multitasking

• Excellent organizational skills

I’m a certified First Aider (St. John Ambulance), also an active member of the Occupational Health & Safety Act Committee and the HR Committee.

I’m also fluent in Portuguese, Spanish and English. In case you need any references, please let me know. I appreciate your time and look forward to speaking to you soon. Sincerely,

Maria Helena Amaral

MARIA HELENA AMARAL

54 Day Ave • Toronto, Ontario M6E3V9 • 416-***-**** or 647-***-**** • ac8r8y@r.postjobfree.com

Master’s degree in Journalism with specialization in Media and Marketing

College Certificate Equivalency in Business Administration from Humber College

Strong managerial and team leadership abilities with a proven record of success, improving the team efficiency and excellent interpersonal skills, effective communicator with customers at all levels

Extremely organized and able to work with confidential information professionally and ethically

Experienced in multicultural customer service and administrative support, delivering quality and accuracy, seeking continuous improvement

Developed and implemented media communication programs, focusing on increasing the client’s brand identity; management of crisis PR situations; devised and executed polices procedures and training

EXPERIENCE

WZMH Architects - Toronto, Canada - Since March 2008 - present - Administrative Coordinator

Responsible for the office coordination; daily basis operations, typing proposals, letters, creating spreadsheets, presentations, among others. Managed boardrooms, organizing catering and events

Coordinate meeting scheduling, facilities, business trips and accommodations for principals and partners

Process all incoming invoices; prepare purchase orders and allocations for expense claims and invoices, inventory orders and suppliers

Direct support to Human Resources Manager, organizing and JHS trainings, Fire Drills and Wellness Meetings

iSkin Inc. - Toronto, Canada - March 2006 until January 2008 - Office Assistant/Front Desk

Manage reception area and respond to telephone and e-mail inquiries personally or by directing inquiry to appropriate staff also receive and process deliveries of mail, couriered materials and supplies, and process outgoing mail as required

Order, maintain and organize office supplies and copying, filing, mailing, faxing, supervise subscriptions

Coordinate meeting scheduling, facilities, business trips and accommodations for business associates and book business trips

Process fee payments; prepare purchase orders and allocations for expense claims and invoices and handling monthly accounting tasks

Event planning; catering and gift researching

Direct support to Human Resources and to the Administrative area, regarding monthly duties, benefits, maternity-leaves and sick absences, hiring and training new employees. MARIA HELENA AMARAL

54 Day Ave • Toronto, Ontario M6E3V9 • 416-***-**** or 647-***-**** • ac8r8y@r.postjobfree.com

EDUCATION

University Degree in Journalism & Marketing from University of Communication Cásper Líbero – Sao Paulo (Brazil)

Completed extensive education in English Language (CCAA, Michigan Preparatory Course and British Council - IELTS Preparatory Course)

Certificate Equivalency in Business Administration from Humber College

First Aid Certification - St. John Ambulance

Joint Health and Safety Committee Certification Part 1 and 2 VOLUNTEER

Saint Claire Parish - Home Visitations to neighbors in need as member of Toronto Central Council Toronto, 2015- present

Volunteer for Cancer Society, the Arthritis Society, Canadian Breast Cancer Foundation Toronto, 2009 – 2012

Volunteer at the Daily Bread Food Bank since 2014 - present MARIA HELENA AMARAL

54 Day Ave • Toronto, Ontario M6E3V9 • 416-***-**** or 647-***-**** • ac8r8y@r.postjobfree.com

This cover letter and resume are in regards the opening in your organization. As you may see, I have a degree in Journalism and Marketing, with large experience dealing with media and clients – a great customer service on daily basis. My actual position is working as Administrative Coordinator for an architectural company. I’m in charge of the daily routine in the office, responsible for ensuring that the day runs smooth and keeping everyone happy.

Also, I’m also responsible for taking care of the couriers, organizing the schedule of the meeting rooms, checking the daily organizers of the partners, checking emails and voice-mail messages, distribute the mail, preparing the invoices, managing the internal mail and email, booking trips, typing memos and proposals, inventory and updating the company’s database. Also, I'm in charge of business arrangements, reservations, expenses, payments and events planning. Back in my home country, for over 14 years I'd worked as a media advisory and event planner, coordinating international gatherings, workshops, conferences and warding ceremonies. Also, I use to prepare newsletters and press-releases, magazines and newspapers articles for different clients. I have strong computer skills, especially with PowerPoint, Microsoft Office and Adobe, PC and MAC. The following are just a few of the key competencies that I would bring to this position:

• Committed to achieving corporate objectives

• Ability to communicate clearly while under pressure

• Proven ability to lead a dynamic work group and great at multitasking

• Excellent organizational skills

I’m a certified First Aider (St. John Ambulance), also an active member of the Occupational Health & Safety Act Committee and the HR Committee.

I’m also fluent in Portuguese, Spanish and English. In case you need any references, please let me know. I appreciate your time and look forward to speaking to you soon. Sincerely,

Maria Helena Amaral



Contact this candidate