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Customer Service Data Entry

Yorktown, Virginia, United States
March 13, 2019

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Patricia Light

Professional Summary

Strong organizational and interpersonal skills with the ability to work as part of diverse team of exemplary professionals. Successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Experienced professional with strong leadership and relationship-building skills.

Work History

Ferguson Enterprises - HR MANAGER

03/2015 - 03/2019


202 Dogwood Court, Yorktown, Virginia



Design and implement the organization's human resource programs to meet the objectives set forth.

Process changes to the organization's human resource programs and policies in accordance with guidelines so that these programs are implemented accurately and fairly.

Interpret results and make recommendations that support the development and maintenance of effective human resource programs aligned with the organizations strategy.

● Ensure compliance of laws and regulations.

Lead, direct, evaluate and developed a team of HR professionals to ensure the HR strategy is continuously implemented and complies with all regulations.

Complete, check, and process HR-related forms and documents in accordance with established guidelines so that HR-related matters are administered quickly and accurately.

Respond timely to inquiries from employees and managers regarding HR matters.

Participate in leadership meetings and represent associate concerns, policies and guidelines to the management team.

● Conduct regular associate meetings as well.

Represent the organization to customers, associates and leadership as needed.

Facilitated change management activities for the department and a staff of 5 to 7 individuals.

● Led and provided direction for a human resources team of 5 to 7. Reduced process lags by accurately managing confidential records for staff members.

● Collaborated with department managers to assess needs.

● Administration

● Excel spreadsheets

● Candidate tracking

● Program Management

● Outbound calling


● Audit preparation and reporting

● Change management

● Benefits administration

● Records maintenance

● Recruitment/staffing

● Interviewing

● Employee coaching

● Public speaking

● Document scanning

● Clerical support

● Self-motivated

● Strong verbal communication

● Client assessment and analysis

● Team leadership

● Staff development

● Process implementation

● Conflict resolution

● User interface understanding

● Data analysis

● Project Management

Interpersonal and written


● Extremely organized

● Business requirements understanding

● Offer letters

● Good judgment

● MS Office proficiency

Williamsburg Landing - RESIDENT SERVICES COORDINATOR 08/2010 - 03/2015

PLANNING Regency Healthcare Center/MFA Corporation - DIRECTOR OF SOCIAL SERVICES

11/2008 - 08/2010


Walden University

Doctorate: Psychology

Walden University

Master's: Psychology

Christopher Newport University

Bachelor's: Psychology

Discovered and resolved complex issues that affected management and business decisions.

Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams to ensure available information accuracy and usability.

Optimized customer support by establishing collaborative service environment.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

● Effective liaison between customers and internal departments.

● Coordinated efforts of customer support staff.

● Scheduled staff effectively to meet customer service needs.

● Strong leader of customer support staff.

● Implemented and developed customer service training processes. Remained energetic and demonstrated a passion for helping clients by applying active listening.

Answered a high volume of calls and provided assistance through effective listening and question response skills.

Assist residents with any concerns or problems relating to living, finances, and family dynamics.

Assist with care of plan for each resident; arrange yearly and family meetings as needed.

● Serve as primary source of admissions information for facility.

● Interview, counsel, and evaluate prospective residents for admission. Support resident and family in ongoing issues and needs, in person, email, and telephone.

● Act as a liaison for residents and family to all other departments.

● Maintains confidentiality of all resident information. Work closely with residents and team to produce positive outcomes and person-centered growth.

● Resolve resident complaints.

Provide coaching, mentoring, and consultation to staff to enhance job performance and development.

Undertaking and writing up assessments which meet specified standards and timescales.

Conducting interviews with service users and their families to assess and review their situation.

Offering information and counseling support to service users and their families.

Recommending and making decisions about the best course of action for a service user.

● Confidentiality

● HIPAA expert

● Human resources policies

New Horizons Education Center - SUBSTITUTE TEACHER Hampton, VA

08/2008 - 11/2008

KLC School Partnership Corporation - TEACHER

Yorktown, VA

06/2008 - 11/2008


Newport News, VA

08/2003 - 07/2007


Hampton, VA

08/2004 - 12/2004

● Liaising with, and making referrals to, other agencies;.

● Participating in multidisciplinary teams and meetings.

● Maintaining accurate records and preparing reports for legal action. Assist with set up of additional care upon discharge with home care resources and Veteran Affairs for Veterans needing long term care and placement.

● Assist, instruct, and supervise adolescents during school day program. Variety programs throughout center including mentally challenged, gifted, and alternative.

● Provide moral support, help, and teaching of curriculum. Provided coaching, mentoring, and consultation to students to enhance student development.

● Assist with before and after school programs for school aged children.

● Observe children during interactions with others and outside play. Coordinate activities that will relate school fundamentals with fun and excitement.

Successfully initiated and implemented activities and projects to bring about positive outcomes.

● Assist, instruct and supervise the selling of cars at a public car auction. Coordinate and conduct the processing of paper work for the DMV, customers, and cars purchased.

● Provide consulting services for clientele.

● Organize and maintain client files and professional resource material.

● Compose and produce correspondence and legal documents.

● Participated and conducted individual conferences with staff. Trained and informed new employees of jobs that need to be completed.

● Explained employee benefits in detail and answer questions fluently.

● Completed all tasks in a timely manner.

Collaborated with departments/clients to ensure the delivery of efficient services.

Nextel Communications/Teletech - INTERNAL SUPPORT


Hampton, VA

10/2000 - 09/2002

Assist, instruct and motivate juveniles in performance of behavior skills.

● Conducted interviews of new applicants within the program.

● Help children gain knowledge of control and discipline. Provide counseling services for career planning, substance abuse, and personal problems.

● Chart participants progress and assist in planning daily activities. Receive additional training in working with children on a one-to-one basis and conducted group discussions.

Communicate effectively with professional staff and socially/culturally diverse clientele in sensitive situations and maintained confidentiality of all information.

Active team member and can establish quality relationships with students.

● Whole group learning and interactive learning.

Accurately and efficiently performed a variety of office activities to include data entry.

● And filing within computer software.

● Explained all services, rate plans, & fees to clientele. Collected payments through telephone correspondence and written follow-up.

Maintain customer records through a series of databases and hard-working.

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