** ***** ****** *******, ** ***** 860-***-**** ac8qyu@r.postjobfree.com

Profile Summary

** ***** ** ****** ******* in all aspects of B2B and B2C sales. This includes business development, account management, retail management, sales management, sales strategy, and leadership experience. Demonstrated ability to build strong relationships among both staff and with customers. Self-motivated, results-driven problem solver who can manage both internal and external customer expectations successfully. Business Development Manager who possesses excellent sales, marketing, and customer service skills.

Work Experience

Strategic Account Manager, Design Automation Associates, Inc., Windsor Locks, CT 2015 – Present

Design automation is a world leader in Siemens NX automation and bespoke software development. As a Strategic Account Manager in our Field Sales team, I ensure my clients have the right solution to meet their evolving business needs. This typically includes partnering with executives in identifying business problems and translating into actionable engineering automation solutions, then working with the engineers and IT professionals in the execution of that solution. The goal is to create digital transformation in their design process that is both efficient and self-extensible.

Key Responsibilities:

-Fully understand and propagate DAA’s value proposition across diverse range of manufacturing market segments including Aerospace & Defense, Shipbuilding, Consumer Products and Heavy Equipment vertical markets.

-Conceive and execute a successful sales and marketing strategy to gain market entry for DAA into new manufacturing market segments

-Develop and strengthen partnerships with existing strategic customers through regular communication and business development opportunities.

-Identify new sales opportunities where our unique engineering solutions can add value.

-Work closely with internal cross functional teams and customers/prospects to identify business challenges.

Key Achievements:

-Successfully delivered over $1.7 million in bookings and over $3 million in recurring revenue each year for the past 4 years. Which amounted to a 21% sales increase in the previous year alone.

-Established Preferred Supplier status at strategic customers, Northrop Grumman and Newport News Shipbuilding, HII-NNS, with year-over-year continued account growth and expansion by leading the coordination and negotiation of corporatewide enterprise contracts with said clients, resulting in strong technology and business partnerships with both.

Store Manager, Midas - Bloomfield, CT 2014 – 2014

Responsible for overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. Provided strong and consistent leadership in order to cultivate and maintain a harmonious, collaborative, and highly productive work culture. Reviewed the monthly P & L statement to Key Performance Indicators (KPI) in order to garner additional sales increases and expand revenue. Interviewed, trained, and supervised sales and service support staff

Highlights:

Reversed the decline of a key profit center within the organization due to previous management failures, by optimizing work flows within a shop environment in order to meet customer demands and service expectations in a timely manner. Sales and service of automotive repairs in retail aftermarket industries with P&L responsibility for retail store up to 16 employees and with revenue up to $2.5 million dollars. During my tenor sales doubled from $16,000 a week to $30,000 per week. Gross profit margin hovered around 76%. In addition, re-work and customer complaints were reduced by more than 50%.

Service Manager, Holyoke Tire and Service - W. Springfield, MA 2013 – 2014

Responsibilities as a manager was to oversee the service department and was responsible for developing a reputation for providing automotive service at the highest level, maximize profitability, controlling costs, building and maintaining a loyal clientele, cultivating good employee relations, setting and obtaining sales and profit objectives and maintaining service records.

Highlights:

-Increased total sales by 10% and gross profit by 3%.

-Increased customer satisfaction and brand loyalty.

Store Manager, Monro Muffler/Brake & Service - Enfield, CT 2011 – 2013

Key Responsibilities:

-Leading, training and motivating service team

-Consistently providing superior customer service

-Generating results for customers, service team and your store

-Ensuring all work is performed in a timely and safe manner

-All aspects of store operation, including profit and loss

Highlights:

-Improved the gross profit by 15 - 30% percent during my tenure.

-Improved total sales by 50%

Store Manager, Firestone - Bloomfield, CT 2010 – 2011

Key Responsibilities:

-Performed Service Advisor duties throughout the customer experience.

-Performed duties normally associated with supervisory positions, such as hiring, training, evaluation, and disciplinary counseling of all on-site employees, under the direction of the District Office.

-Conducted staff meetings on a regular basis.

-Attended management meetings when scheduled.

-Provided opportunities for additional training when necessary.

-Maintained open and clear communication with the staff and the District Office.

-Developed an integral team that effectively sells the quality and professionalism of the Company.

-Represented the company in a professional manner.

-Ensures the completion of various daily, weekly and monthly reports in a timely and accurate manager.

-Reviewed payroll and payroll related forms; discusses exceptions and unusual circumstances with staff and approves/disapproves as appropriate.

-Handled all warranty/disputes with vendors and customers.

Highlights:

-Managed $2.5 million-dollar store and was responsible for store day-to-day operations, including building associate and customer satisfaction.

-Received awards for increased customer count and gross profit in 2010 and 2011.

Manager of Vehicle Services, Firestone – Enfield & Vernon, CT 2008 - 2010

-Identified incremental steps to meet or exceed sales targets and improve gross margin through careful analysis of parts vendors and internal pricing matrix.

-In 2009, through a team effort, we achieved net profit of $603,000 from annual sales revenue of $3.4 million.

Manager of Tire Services, Firestone - Enfield, CT 2006 - 2008

-Consistently achieved monthly sales targets.

-Increased annual sales revenue from $1.4 million to $1.9 million dollars.

-Responsible for improving tire unit sales and gross margin.

Supplemental Achievements

During my tenure at Monroe, earned Presidents club for a dramatic increase sales, Gross Profit Margin and customer loyalty.

Education, Training & Relevant Skills

Associate degree in General Studies - Asnuntuck Community College, Enfield, CT

Bachelor of Business Administration – Western New England University, Springfield MA (in progress)

Sales and Management Training:

Miller Heiman Solution Sales Training Program

Firestone Advanced Store Manager Training Program

Firestone Junior Executive Training Program

Proficient with Microsoft Office Suite

Proficient with Salesforce.com

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