Tina Ahrens
Seguin, TX *****
ac8qyr@r.postjobfree.com
Achievements
Sales Rep/Account Executive of the Month/Quarter/Year
Sales Manager of the Month/Quarter/Year
Customer Amazer
Customer Focus Award
Customer Satisfaction Award
Customer Account Manager of the Month
Professional Experience
Yates Company, LLC, San Antonio, TX (08/2018-current)
Online Parts Manager
Cold Calling, Setting Appointments and Selling to new customers
Main focus is selling on-line eParts program. However, after success in a short period of time, my sales approach went to more of a consultative selling all product lines (HVAC Service Maintenance, Controls, Engineering Services
Interact with Project Managers, Engineers and other office staff members
Provide on-site Demo of eParts website to customers
Track sales activity in CRM Program
Spectrum/Time Warner Corporation, San Antonio, TX & Corpus Christi/Rio Grande Valley
Sales Positions (01/2008-08/2009) (11/2015-07/2018)
Hospitality Strategic Account Manager (home based position)
Focus on selling various products, Dedicated Internet Access, Business Class Phone, High Speed Data and Video Services to new and existing clients
Majority of days are spent cold-calling or setting appointments with new prospects and existing customers
Responsible for achieving and exceeding monthly quota
Consultative approach to customers via meetings or telephone conversations with customers
Understand customer business requirements to be able to present Spectrum solution
Effectively interact with sales team and sales managers
Handle all aspects of customer concerns and issues
Train/Mentor new hires
Experience in Time Warner support systems such as: CSG, SalesForce (CRM Program), ICOMS
Consistently perform above monthly quota; 214% YTD
Winner of various Sales Contests, Call Blitz’s
Commercial Inside Sales Manager (08/2009-11/2015)
Managed up to 12 Inside Sales Representatives, Inbound Call Center. This included acquisition (new) customer team and existing customer sales team
Employees had a focus to sell all products offered by Time Warner such as Business Class Phone, High Speed Data and
Cable TV or Video. Also focus on ancillary products.
Managerial Duties included monitoring daily call stats; manage/prepare weekly and monthly forecast by each employee and report to Director; weekly one-on-ones with each employee to review KPI goals/expectations, call calibration and MTD/YTD sales performance; weekly team meetings discussing contests, product promotions, team forecast for month and sharing best practices; manage employees with sales performance issues, attendance issues, etc; manage to Performance Improvement etc.;Process (PIP) and Corrective Action Plan Process (CAP); promote daily/weekly/monthly sales incentive contests rewarding employees based on contest criteria and promote Marketing and Corporate Incentive Contests
Speak with customers who have requested an escalation to a Manager due to an employee or company complaint/concern
Assist employees with processing of daily orders, working closely with Back Office Processing Team and Sales
Support Specialist Team
Participate in Customer Focus Groups with internal Time Warner employees to better understand the customer lifecycle experience and all customer touch points
My sales team posted over $1M revenue on an annual basis
Top 1 or 2 Sales Manager consistently month-after-month out of 260 total Sales Managers and 45 Inside Sales Managers for all of Time Warner Business Class
The National Alliance Austin, TX (5/2004-12/2007)
Business Development Director
Responsible for seeking new insurance agencies/companies clientele to sell our national designations along with insurance producer sales programs and sales /management programs
Travel the United States to promote and sell insurance continuing education and training programs to large insurance agencies/companies
Marketing and soliciting new hire insurance producers to attend our formal three-week sales and technical training program
Organize, promote and conduct quarterly Producer Leadership Quorum for sales managers and/or owners who are responsible for newly hired insurance producer
Build and maintain client relationships for future programs as well as expand existing programs
Work with 200+ faculty personnel who are responsible for delivering our curricula across the United States
Attend Dynamics of Sales Management programs to seek leads with participants attending and identifying future business opportunities
Responsible for building internal office relationships
I was able to grow the sales training programs by 200% from 2004 – 2007 by prospecting new clients. The typical sales training program cost is $12,000, however, I was able to close larger prospects by selling multiple programs and billing in excess of $200,000
Xerox Corporation Austin, TX (07/1995-05/2004)
Document Solutions Executive
Primary focus of selling equipment and business solutions to new and existing major accounts in the Austin and San Antonio, TX areas that achieve profitable revenue growth and customer satisfaction plans
Effectively interact with C-level executives to provide outsourcing services which significantly affect bottom-line results
Present conceptual presentations, access opportunities, engage appropriate third party vendors, create proposals, contract negotiations, extensive implementation plans and sales closing
Transition customer into more advanced technology and software solutions
Manage price and profitability and manage sales cycle through implementation
All sales awards noted above were achieved in my career at Xerox. I consistently maintained and exceeded my annual sales goals and budgets in access of $2M. I consistently ranked within the top three of twelve sales representatives in the Austin, TX office
Xerox Business Services San Antonio, TX (1989-1995) Client Account Manager
Effectively manage 25+ Xerox employees located on-site at multiple customer locations
Ensure employees are adequately trained and focused on customer satisfaction
Complete monthly billing packages for each account and present to customer as backup documentation to monthly invoice
Prepare, monitor and discuss monthly profit and loss for each account with Manager
Prepare on-site account manual with processes outlined for each account
Prepare and discuss employee reviews/evaluations monthly/quarterly/annually
Proficient in managing Xerox personnel and working with peers
Achieved business results and maintained “very satisfied” customer satisfaction levels
All of my customer service awards noted above were achieved in my career at Xerox. All awards are clearly an indication of my dedication, focus and commitment to my customers
Training/Skills
Lean Six Sigma Yellow Belt Account Management Process Major Account Selling Leadership Through Quality Strategic Selling & Negotiating Problem Solving Training Account Retention Process Create and Win Selling
Quality Solution Selling Malcolm Baldrige Quality Training Writing for Corporate Success Steven Covey Leadership Principles Selling to Vito Quality Improvement Process Training