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Sales Manager

San Antonio, Texas, United States
March 11, 2019

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Tina Ahrens

Seguin, TX *****



Sales Rep/Account Executive of the Month/Quarter/Year

Sales Manager of the Month/Quarter/Year

Customer Amazer

Customer Focus Award

Customer Satisfaction Award

Customer Account Manager of the Month

Professional Experience

Yates Company, LLC, San Antonio, TX (08/2018-current)

Online Parts Manager

Cold Calling, Setting Appointments and Selling to new customers

Main focus is selling on-line eParts program. However, after success in a short period of time, my sales approach went to more of a consultative selling all product lines (HVAC Service Maintenance, Controls, Engineering Services

Interact with Project Managers, Engineers and other office staff members

Provide on-site Demo of eParts website to customers

Track sales activity in CRM Program

Spectrum/Time Warner Corporation, San Antonio, TX & Corpus Christi/Rio Grande Valley

Sales Positions (01/2008-08/2009) (11/2015-07/2018)

Hospitality Strategic Account Manager (home based position)

Focus on selling various products, Dedicated Internet Access, Business Class Phone, High Speed Data and Video Services to new and existing clients

Majority of days are spent cold-calling or setting appointments with new prospects and existing customers

Responsible for achieving and exceeding monthly quota

Consultative approach to customers via meetings or telephone conversations with customers

Understand customer business requirements to be able to present Spectrum solution

Effectively interact with sales team and sales managers

Handle all aspects of customer concerns and issues

Train/Mentor new hires

Experience in Time Warner support systems such as: CSG, SalesForce (CRM Program), ICOMS

Consistently perform above monthly quota; 214% YTD

Winner of various Sales Contests, Call Blitz’s

Commercial Inside Sales Manager (08/2009-11/2015)

Managed up to 12 Inside Sales Representatives, Inbound Call Center. This included acquisition (new) customer team and existing customer sales team

Employees had a focus to sell all products offered by Time Warner such as Business Class Phone, High Speed Data and

Cable TV or Video. Also focus on ancillary products.

Managerial Duties included monitoring daily call stats; manage/prepare weekly and monthly forecast by each employee and report to Director; weekly one-on-ones with each employee to review KPI goals/expectations, call calibration and MTD/YTD sales performance; weekly team meetings discussing contests, product promotions, team forecast for month and sharing best practices; manage employees with sales performance issues, attendance issues, etc; manage to Performance Improvement etc.;Process (PIP) and Corrective Action Plan Process (CAP); promote daily/weekly/monthly sales incentive contests rewarding employees based on contest criteria and promote Marketing and Corporate Incentive Contests

Speak with customers who have requested an escalation to a Manager due to an employee or company complaint/concern

Assist employees with processing of daily orders, working closely with Back Office Processing Team and Sales

Support Specialist Team

Participate in Customer Focus Groups with internal Time Warner employees to better understand the customer lifecycle experience and all customer touch points

My sales team posted over $1M revenue on an annual basis

Top 1 or 2 Sales Manager consistently month-after-month out of 260 total Sales Managers and 45 Inside Sales Managers for all of Time Warner Business Class

The National Alliance Austin, TX (5/2004-12/2007)

Business Development Director

Responsible for seeking new insurance agencies/companies clientele to sell our national designations along with insurance producer sales programs and sales /management programs

Travel the United States to promote and sell insurance continuing education and training programs to large insurance agencies/companies

Marketing and soliciting new hire insurance producers to attend our formal three-week sales and technical training program

Organize, promote and conduct quarterly Producer Leadership Quorum for sales managers and/or owners who are responsible for newly hired insurance producer

Build and maintain client relationships for future programs as well as expand existing programs

Work with 200+ faculty personnel who are responsible for delivering our curricula across the United States

Attend Dynamics of Sales Management programs to seek leads with participants attending and identifying future business opportunities

Responsible for building internal office relationships

I was able to grow the sales training programs by 200% from 2004 – 2007 by prospecting new clients. The typical sales training program cost is $12,000, however, I was able to close larger prospects by selling multiple programs and billing in excess of $200,000

Xerox Corporation Austin, TX (07/1995-05/2004)

Document Solutions Executive

Primary focus of selling equipment and business solutions to new and existing major accounts in the Austin and San Antonio, TX areas that achieve profitable revenue growth and customer satisfaction plans

Effectively interact with C-level executives to provide outsourcing services which significantly affect bottom-line results

Present conceptual presentations, access opportunities, engage appropriate third party vendors, create proposals, contract negotiations, extensive implementation plans and sales closing

Transition customer into more advanced technology and software solutions

Manage price and profitability and manage sales cycle through implementation

All sales awards noted above were achieved in my career at Xerox. I consistently maintained and exceeded my annual sales goals and budgets in access of $2M. I consistently ranked within the top three of twelve sales representatives in the Austin, TX office

Xerox Business Services San Antonio, TX (1989-1995) Client Account Manager

Effectively manage 25+ Xerox employees located on-site at multiple customer locations

Ensure employees are adequately trained and focused on customer satisfaction

Complete monthly billing packages for each account and present to customer as backup documentation to monthly invoice

Prepare, monitor and discuss monthly profit and loss for each account with Manager

Prepare on-site account manual with processes outlined for each account

Prepare and discuss employee reviews/evaluations monthly/quarterly/annually

Proficient in managing Xerox personnel and working with peers

Achieved business results and maintained “very satisfied” customer satisfaction levels

All of my customer service awards noted above were achieved in my career at Xerox. All awards are clearly an indication of my dedication, focus and commitment to my customers


Lean Six Sigma Yellow Belt Account Management Process Major Account Selling Leadership Through Quality Strategic Selling & Negotiating Problem Solving Training Account Retention Process Create and Win Selling

Quality Solution Selling Malcolm Baldrige Quality Training Writing for Corporate Success Steven Covey Leadership Principles Selling to Vito Quality Improvement Process Training

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