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Manager Customer Service

Location:
Knoxville, Tennessee, United States
Posted:
March 11, 2019

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Resume:

Kay Forester Bell

Knoxville, TN ***** 865-***-****

ac8qy2@r.postjobfree.com

Well respected professional who blends strong recruiting experience with sales and business management. Exceptional ability to understand business needs and building a rapport with hiring managers. Proven ability to source, select and secure top-notch candidates for multiple clients.

Summary of Qualifications

Multi-location recruiting

Applicant tracking system

Web-based sourcing and recruiting

Building strong referral networks

Behavioral interviewing

Diversity hiring

Proven ability to work under high stress

Strong customer service background

Team Player with outstanding interpersonal and problem solving skills

Proficient with Microsoft Applications Word, Excel and outlook

Experience in Hireview, IQN, StarSource, Talo, Atlas, ADP and PeopleSoft

Attending Job Fairs and organizing Open Houses at clients location

Professional Experience

Aon Hewitt / PeopleScout Knoxville, TN

Virtual Recruiter (2014 – 2018)

Recruiting for CVS, MGM Resorts International and BMO Harris Bank

Recruited Virtual and onsite

Attended Job Fairs and Open Houses

Made presentation at technical schools and colleges in the area.

Developed program to get out client information out in the community for recruiting

Used social media for recruiting

Malone Solutions Knoxville, TN

Staffing Specialist (2013-2014)

Conducting interviews and testing

Background, drug test and reference checks

All new hire paperwork

Maintain application tracking system

Orientation and on boarding

Keeping all Worker Comp records

Stafflogix Knoxville, TN

Account manager/Recruiter (2009-2012)

All recruiting both local and off site

Payroll

Conducting background and reference checks

Client retention

Marketing

All new hire paperwork

All Workers Comp records

Orientation and on boarding

HR Sources and Solutions Lenoir City, TN

Office manager/Recruiter (2006-2009)

Interviewing and testing all candidates

Payroll

All paperwork for new hires

Keeping all Worker Comp records

US Cellular Knoxville, TN

Customer Service (1999-2003)

Explaining rate plans

Resolving billing problems and assist with technical problems

Episcopal Dioceses of East Tennessee, Knoxville, TN

Director of Resource Center (1997-1999)

Ordering all materials for the resource center

Maintain library for both clergy and lay

Preparing and presenting programs on request

Tad Staffing Maryville, TN

Branch Manager (1995-1997)

Marketing

Managed staff of three

Started up new branch office to support national client

At Work Staffing Knoxville, TN

Branch Manager (1993-1995)

Coordinate all daily operations of the office

Rebuild relations with established clients

Marketing

The People Bank Knoxville, TN

Temporary Coordinate (1990-1992)

All interviewing and recruiting

Filled permanent positions

Quazite Lenoir City, TN

HR (1988-1990)

Processed all payroll

Employee benefits

Hiring and orientation

Brown & Root, Inc. Houston, TX

Assistant Cost Manage/Scheduling (1972-1982)

Developed and maintained cost control for the client

Supervise the variance and change order system

Prepared reports for both Senior management and client

Developed PR film for the client to show to the people the benefits of the project

COMMUNITY ACTIVITIES

Past Chairman of the Loudon County Library Board

Board of the Loudon Women Crisis Center

Member and past President of Provisional Class of the Assistant League of Houston

Leadership Loudon County

Docent Houston Zoo



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