Samantha Erlandson

**** ****** ***** **, ***********, WI 54501 616-***-**** ac8qxq@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and experienced Administrative Assistant with excellent Customer relations and communication experience working in a variety of office settings, providing valuable support to office staff. Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook, among other vital programs.

Skilled at managing multiple projects at once, including handling high volumes of incoming calls while also tending to in-person inquiries. Bringing forth excellent grammatical and writing skills and strong communication skills.

WORK EXPEPERIENCE

2015 – 2019 - Petco Premier Support – Rhinelander, WI

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Confer with customers by telephone to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Keep records of customer interactions or transactions recording details of inquiries, complaints, or comments, as well as actions taken.

2013-2015 – Henry Schein Dental – Walker, MI

Answer all incoming calls and direct calls to the appropriate party or take messages.

Greet visitors and determine whether they should be given access to specific individuals.

Interpret administrative and operating policies and procedures for employees.

Make travel arrangements for all Regional Executives and Regional Staff.

Manage and maintain Regional Executives’ schedules

Open, sort, and distribute incoming correspondence, including faxes and email.

Perform general office duties, such as ordering supplies, maintaining records, management database systems, and performing basic bookkeeping work.

Prepare agendas and make arrangements, such as coordinating catering for luncheons, meetings, training seminars, and other Regional events.

Provide clerical support to entire Regional staff.

Set up and oversee administrative policies and procedures for offices or organizations.

Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

Provided top-notch support to Executives and other Office Staff on a daily basis.

Planned and made accommodations for meetings and conferences.

Maintained office equipment and scheduled visits for repair and service when necessary.

2012-2013 – Vogelzang International – Holland, MI

Provide clerical support to entire staff.

Answer all incoming calls and direct calls to the appropriate party or take messages

Keep records of customer interactions or transactions recording details of inquiries, complaints, or comments, as well as actions taken.

Confer with customers by telephone to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints

Confer with customers by telephone to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.

2011-2012 – Adecco Temporary Services – Grand Rapids, MI

Confer with customers by telephone to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.

Answer all incoming calls and direct calls to the appropriate party or take messages.

Perform general office duties, such as ordering supplies, maintaining records, management database systems, and performing basic bookkeeping work.

Keep records of customer interactions or transactions recording details of inquiries, complaints, or comments, as well as actions taken.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

CERTIFICATIONS

Legal Assistant/Administration Certification

Medical Insurance Billing/Coding Certification

Wicklander/Zulawski Interview/Interrogation Techniques Certification

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