KEERTHI MENON

** *********** ******, ***** ****, Toronto, ON M1W2M4 Cell: 437-***-**** ac8qxg@r.postjobfree.com A D M I N I S T R A T I V E A S S I S T A N T

Professional Profile: A passionate, performance-driven professional that enjoys building client and employer relationships

Possesses 7 years of progressive experience in HR management and client servicing in the capacity of Trainer, Recruiter and Administrator Proven ability to handle sensitive client information and resolve difficult employer/employee situations

Client-focused with excellent relationship building skills; effectively able to make connection with employers and present suitable candidates that match their business needs Demonstrated expertise in business administration including planning, organizing events and coordinating with stakeholders Proficiency in MS Office, familiar with HRIS and sound conceptual knowledge of Occupational Health and Safety, Labour laws and Compensation Management. Core competencies: Recruitment Orientation Training & Coaching Client Support Documentation Management PARTICIPATION & ACHIEVEMENTS

Registered Member of Human Resources Professionals Association (HRPA)

Participated in Seminar organized by HRPA on ‘Getting results without Authority’ towards Professional Development

Attended live webcast on ‘Mindfulness at Work’ conducted by HRPA towards personal developement

Successful completion of Ontario Minisry of Labour’s training module on ‘Worker Health and Safety Awareness’

Successful completion of WHMIS/ GHS Training Certification

Completed training for ‘First Party Operations' using knowledge and skills exemplified in accordance with United States Debt Collection Statutes

W O R K E X P E R I E N C E

YMCA of Greater Toronto – Scarborough Milner Business Court YMCA Centre 2018 – Present Job Developer Assistant (Volunteer)

Assisting a Job Developer in conducting client follow up calls to verify employment status and offer additional support or resources if needed

Completing documentation in the employer file by identifying the NOC and NAICS for the client job profile

Building client resumes and identifying job postings suitable to client profile

Researching and identifying employers that would match case load client job goals

Cold-calling employers to introduce clients and proactively market the YMCA Employment Service training incentive program

Helped the employer in career fair by handling the administration of applicant documents required for onboarding Gatestone & Co., Toronto, ON 2017 – Present

RisK Management Officer

Handling large amount of outbound customer calls in a timely and accepted manner following the communication ‘scripts’

• Handling financial records of clients with utmost care and using it to develop better client relationship

Serving clients by negotiating and offering appropriate payment solutions while being strictly in line with United States debt collection statutes

• Assisted coordinator in conducting meetings and on the job coaching in the role of Team Leader in Training

Conducting coaching sessions for Team members by listening to calls and providing constructive feedback and tactics to improve on customer service aspects

Organizing team events and team building games/ contests as a motivation to perform and accomplish monthly targets

KEERTHI MENON

Cell: 437-***-**** ac8qxg@r.postjobfree.com SCMS Group of Educational Institutions, India 2015 – 2017 Trainer, Consultant and Facilitator

Training & Development

• Served as a Trainer for retail dealers on recruitment, employee relations and performanace management for Indian Oil Corporation Ltd. (IOCL)- a Public Sector Undertaking

Responsible for conducting personal Interviews and assessing candidates credentials and suitability for positions

• Conducted training on good HRM practices to be followed in retail outlets of IOCL in the state of Kerala, India

• Assisted the Training and Consultancy Head of the Institute in preparing the training materials, program schedule and overall conduct of the program

• Successfully trained more than 200 dealers helping them develop sound HR policies for their individual outlets

• Coordinated with IOCL State Retail Officer to understand the inhouse training methods and accordingly customized the sessions by rightly segmenting and trageting the dealers.

• Carried out regular visits to different gas stations and researched the HR practices being followed there to identify the best practices

• Monitored and evaluated post training performances of selected outlets and submitted report to the State Retail Office on the same

Organizational Development & Performance Management

• Served as a Facilitator and Consultant for three live projects on Quality of Work Life, Training and Development and Employed Productivity at Nitta Gelatin India Ltd. (NGIL)

• Guided HR Executives (NGIL) on the projects being handled and helped them fix HR issues associated with their respective projects

• Coordinated with executives and management members of NGIL for identifying organizational issues pertaining to HR and intiated timely interventions towards bringing change

• Supervised and evaluated the performance of projects undertaken and assisted in the successful execution of improvement measures

• Developed rubrics to appraise the performance of participants and maintained records in the database

• Employed analytical and problems solving skills while addressing client issues on various Business aspects NES Ratnam College, India 2011 – 2015

Administrator and Instructor

Handled the organizational recruitment process of new hires through preliminary screening of candidates

Assisted in the onboarding process by completing joining formalities and conducting Induction Program

Performed administrative functions including preparing agendas, taking minutes of meeting, data entry of client information

Regular communication with stakeholders on various organizational updates E D U C A T I O N

Human Resources Management Graduate Certificate, Centennial College 2018 – Present Pursuing Certified Human Resource Professional (CHRP) designation Master of Management Studies, University of Mumbai, India 2011

(Assessed as equivalent to two years Masters degree by World Education Services)

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