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Customer Service Manager

Location:
Toronto, Ontario, Canada
Salary:
50K
Posted:
March 11, 2019

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Resume:

Karen Jingle 905-***-****

ac8qw9@r.postjobfree.com

Objective

To expand my knowledge and put to use my skills in a challenging work environment, with opportunity for grown and advancement.

Experience

Office Manager (Small Office) Streamline Sales & Marketing Inc

2012-Present

Answering phones when required

Customer Service

Purchasing/Receiving Shipments

Creating Orders/Shipping

Accts Receivables for US & CND

Occasionally – Bank Deposit

RGA’s – Return Goods Auth.

FSR- Field Service Report

Inventory

Sending out literature

CSR Team Leader Vileda Professional

2010-2012

Responsible for U.S. Customer Base and Central Ontario

Entry of all orders within my territory, provide customers with pricing, stock availability

Delivery.

Logistics of customer orders when required.

Work closely with sales reps to ensure customer satisfaction

Work within our Supply Chain Manager to increase level of customer service within the company.

Motivate customer service colleagues to better serve customer base. Also to increase level

of moral within our customer service team.

CSR-Receptionist Legacy Leather International Inc.

2001-2010

Responsible for educating and informing customers about product

Answering product and service questions

Accepting, acknowledging and editing orders

Verifying order status

Work closely with sales reps to ensure customer satisfaction

Training for data entry.

Qualifications

Proficient in computer programs such as Word, Some Excel, Internet

Strong Keyboarding skills.

Excellent organization and time management skills.

Thrive under pressure and work well in fast paced environment

Able to learn and adapt to new systems, procedures and responsibilities efficiently.

Work well with other colleges

Training employee’s

Training

Problem Solving Seminar

Team member Training

Total Quality Awareness Seminar

Customer Service Seminar



Contact this candidate