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Manager Qa

Location:
Landenberg, PA
Posted:
March 11, 2019

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Resume:

Joseph Jude Sivick

Career Overview

I am a results-driven QA Manager with deep broad knowledge of finance in particular the credit card industry IVR, Utility, and Investment Banking and most recently Commodities Market operations. I have 11 years’ experience with the management of QA teams of all sizes. I am an expert in all phase of the SDLC for Agile and Waterfall, TDD and BDD methodologies.

Qualifications:

● Expertise with Mercury Quality Center HP 10.0, SAP

Software capabilities and limitations

SQL, HAMMER, Lode Star Pricing

Automation risk and benefit analysis

expert, Unix IVR, OMNI, Test Director, Shell, Lotus Notes, Microsoft Office Suite, Project and Visio,

Quality Assurance methodology and SDLC

Scripting and DOS decision tree matrix

Scoping

● Broad knowledge of QA tools and Financial Services Industry

Comfortable with change

● Prototyping design

Interface design, feeds, and batch jobs

● System solution models and alternatives

● Security

● Managed Data Migrations for QA and Production

Professional Experience

Barclays Bank

Oct 2018 to Present

QA Project Manager

Review requirements and design specs with an emphasis on testability

Streamline overall QA process for projects

Develop test strategies with QA Engineers and developers

Work with QA organizations to ensure QA best practices are utilized

Develop and sustain positive relationships with peers

Maintain quality standards for the project teams work

Provide technical support and coaching to team members

Design and support Quality Assurance goals

Write and execute test scripts

Log and retest defects as needed

Fulton Bank

June 2016 to Oct 2018

QA Manager

Manage a team of 16 QA Analysts

Attend senior management meetings at company HQ to report out on QA activities on projects

Perform and administer monthly and year end performance evaluations

Create and approve yearly QA budget

Authored QA standard validation procedures for software release across all business units

Executive management of 3rd party vendors

Authored standard QA team employee onboarding process

Oversee QA initiatives for new technologies

Transformed QA vision into a reality by dividing team into 3 distinct testing units(QA Managed Services, QA Integrated Services, and QA Automation)

Spear headed initiative to purchase load, stress and automation testing tools and training

Successfully managed project CLOS 10 million dollar loan origination system through all phases of SDLC

Chair the Change Advisory Board for all 270 applications at Fulton Bank

Directed change analyst and a team of developers to create a new SharePoint automated site for the Change Advisory Board

Authored Change Control policy #153 which governs all ITIL Changes made across all 270 applications at Fulton Financial Corporation

Chair the yearly Fiserv Disaster Recovery testing which is federally mandated for all banks

Created job leveling for QA Analysts and created 4 distinct QA career paths: ITQA Associate, ITQA Analyst, ITQA Analyst, and ITQA Team Leader

Coordinate QA and CAB activities and work with auditors from the Federal Reserve Bank for their yearly audit of FFC

Wilmington Trust

March 2015-June2016

QA Manager

Manage 2 contract QA testers and a team of 8 business users testing AWS system

Created and maintained defect management spreadsheet

Conducted weekly defect standup meetings

Worked with Dev team to manage and maintain the CERT Dev testing environments

Oversee performance testing engineer’s automated scripts to ensure AWS is properly stress tested

Worked with Business Analysts to refine and create existing and new business requirements

Write System and UAT test plans and scenarios

Attend all manager level project and departmental meetings

Vanguard

Jan-2014-Mar-2015

QA Analyst

Work with developers to perform testing on Production Support tickets which have been fixed

Write test scripts for prod support tickets as well as new product launches and enhancements

Upload and execute test scripts into MQC HP ALM 12.0

Upload Requirements into MQC HP ALM 12.0

Produce Key Controls Artifacts for Compliance Board Review for Production Releases

Conduct Tech Interviews and HR screenings for new candidates

Brinker Capital

Jan-2013-Jan-2014

QA Manager

Lead brainstorming and client meetings for system inspections to identify issues and solutions

Wrote Functionality and Regression scripts for Salesforce/CRM SAP System

Perform cost analysis on solutions and give recommendation to client manager

Meet with business lead and assisted in writing project documentation and test plans and user procedures

Served as backup tester for all phases of test cycle i.e. Unit, Systems, and Acceptance

Fully cognizant and compliant of IT policies and procedures to ensure that the client’s service levels are met and maintained

Used Mercury Quality Center Test Suite upload test scripts, traceability matrix and enter defects

Issued daily and weekly testing and defect reports to executive committee and to the company at large

Wrote functionality and regression scripts

Managed Production Support via help desk ticketing system

Managed 2 Production Support developers and 1 QA tester

Worked with developers to debug programs via SQL

Expert in testing in IE10, Firefox, and Chrome

Exelon Energy

2011-2013

Business Systems/QA Analyst

Provide expert analysis of IT business needs of applications, databases, web and mobile based software for IVR

Wrote Functionality and Regression scripts for Salesforce/CRM SAP System

Gather Functional Design Requirements via interviews, executive meetings to determine system requirements then lead requirements meeting and transform requirements into workable document for IVR upgrade

Attend Change Control meetings to ensure business needs and risks are identified and addressed and tracked

Meet with design team to write use cases and requirements for IVR QA Testing

Meet with business stakeholders on a weekly basis to ensure that the systems are meeting the business needs and to discuss design changes and upgrades to IVR

Wrote Project initiation document for launch of new pricing system

Acted as a liaison between IT development and business for the conversion to the new pricing and billing engines

Used Agile testing methodology to produce and test multiple iterations of the pricing and billing engines

Performed document analysis on stakeholder write ups for desired specifications

Participated in stakeholder focus groups where I served as scribe taking down the wish list and complaints of the business members

Worked with IT and business to write task analysis documentation for end to end sales process

Worked with IT to reverse engineer new pricing and billing systems

Collaborated with development unit on the design and implementation of the new data warehouse for sales team

Participated in focus group of stakeholders where SWOT Analysis was performed on the conversion and end to end sales process

Facilitated meeting between IT and Stakeholders where MOSCOW analysis was performed on the project functionality requirements to determine that both the needs and desires of the business were equally addressed

Participated in the design of system security matrix and access and authority give to various levels of users

Worked developers and the business to ensure that full scoping was done for all systems and departments involved in the conversion

Acted as go liaison between IT, business and end users for the prototype of the pricing engine

Acted as both back up tester for batch jobs and data feeds that ran at multiple during the business day and overnight

Wrote business process flow documents using Microsoft Visio

Wrote synopsis on software capabilities and limitations of both existing software and possible software upgrades for executive consideration

Exelon Energy

2007-2011

QA Analyst ll

Lead brainstorming and client meetings for system inspections to identify issues and solutions

Wrote Functionality and Regression scripts for Salesforce/CRM SAP System

Perform cost analysis on solutions and give recommendation to client manager

Meet with business lead and assisted in writing project documentation and test plans and user procedures

Served as backup tester for all phases of test cycle i.e. Unit, Systems, and Acceptance

Fully cognizant and compliant of IT policies and procedures to ensure that the client’s service levels are met and maintained

Used Mercury Quality Center Test Suite upload test scripts, traceability matrix and enter defects

Issued daily and weekly testing and defect reports to executive committee and to the company at large

Wrote functionality and regression scripts

Used SQL query to extract test data and retested and provided documentation of defects throughout the life of the defect

Worked with developers to debug programs via SQL

Wrote SQL queries to extract test data from mainframe data base

Used SQL query to extract large portions of test data for data scrubbing and massaging

Managed Data Migration to QA and Production environments for testing and releases

MBNA

2004-2007

QA Project Analyst

Develop and execute user acceptance plans to verify integrity of IVR application releases

Facilitate working sessions of user acceptance plans and scripts for IVR release

Work directly with business units Analyst to develop sale strategies to increase revenue

Manage reporting for project test suite and present to and review with project team

Served on rotating 24 hour on call schedule

Met with business units to review customer complaints about their systems limitations and wrote up change request

Presented change request at the executive level to get approval design changes

Performed SWOT and MOSCOW analysis of legacy systems for Bank of America/MBNA merger with business units

Work with Development team on IVR security verification logic and software design and implementation

Evaluated the performance contractor company Line 4 as a telephony vendor for MBNA

Managed a team of 4 junior analyst and reviewed their script writing and QA methodology

Met with business unit leads and wrote design documentation for upgrades code changes

Co-wrote design and business process flows ad merged documents together for presentation to executives

Managed business unit releases for design change and interface code changes

MBNA

2003-2004

CRM Manager

Business Leader, lead department in monthly productivity

Mentored new credit lenders

Served as lead on the credit review board MBNA Bank.

Taught credit and business strategies classes at MBNA University

Worked with IT to develop and implement auto increase and auto reduction strategies of customers credit lines

University of Pennsylvania Abramson Cancer Institute

1997-2003

Business Administrator

Managed Abramson Trust budget for salaries, employee benefits, travel, major equipment and supplies

Managed 25M of account balances for grants monies

Prepared monthly financial reports on all Trusts and Research grants.

Generated monthly fiscal reports to present to Director and executive committee of the institute

Worked directly with institute auditors and attorneys reconciling yearend financial report

Performed process analysis of purchasing approval and record keeping process

Wrote up work flow diagrams on both current process and proposed new process and performed SWOT analysis on both

Met with finance stake holders and presented flow diagrams for both processes

Performed MOSCOW analysis with finance stakeholders for new purchasing and record keeping processes

Wrote up change control documentation and presented it to the university change control committee

Worked with IT to design functional requirements for the upgrades to financial and purchasing systems

Facilitated meeting between institute and university auditors and IT to a viable test design document

Wrote use cases for functionality, regression and security testing



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