Joseph Jude Sivick
Career Overview
I am a results-driven QA Manager with deep broad knowledge of finance in particular the credit card industry IVR, Utility, and Investment Banking and most recently Commodities Market operations. I have 11 years’ experience with the management of QA teams of all sizes. I am an expert in all phase of the SDLC for Agile and Waterfall, TDD and BDD methodologies.
Qualifications:
● Expertise with Mercury Quality Center HP 10.0, SAP
●
Software capabilities and limitations
SQL, HAMMER, Lode Star Pricing
●
Automation risk and benefit analysis
expert, Unix IVR, OMNI, Test Director, Shell, Lotus Notes, Microsoft Office Suite, Project and Visio,
●
Quality Assurance methodology and SDLC
Scripting and DOS decision tree matrix
●
Scoping
● Broad knowledge of QA tools and Financial Services Industry
●
Comfortable with change
● Prototyping design
●
Interface design, feeds, and batch jobs
● System solution models and alternatives
● Security
● Managed Data Migrations for QA and Production
Professional Experience
Barclays Bank
Oct 2018 to Present
QA Project Manager
Review requirements and design specs with an emphasis on testability
Streamline overall QA process for projects
Develop test strategies with QA Engineers and developers
Work with QA organizations to ensure QA best practices are utilized
Develop and sustain positive relationships with peers
Maintain quality standards for the project teams work
Provide technical support and coaching to team members
Design and support Quality Assurance goals
Write and execute test scripts
Log and retest defects as needed
Fulton Bank
June 2016 to Oct 2018
QA Manager
Manage a team of 16 QA Analysts
Attend senior management meetings at company HQ to report out on QA activities on projects
Perform and administer monthly and year end performance evaluations
Create and approve yearly QA budget
Authored QA standard validation procedures for software release across all business units
Executive management of 3rd party vendors
Authored standard QA team employee onboarding process
Oversee QA initiatives for new technologies
Transformed QA vision into a reality by dividing team into 3 distinct testing units(QA Managed Services, QA Integrated Services, and QA Automation)
Spear headed initiative to purchase load, stress and automation testing tools and training
Successfully managed project CLOS 10 million dollar loan origination system through all phases of SDLC
Chair the Change Advisory Board for all 270 applications at Fulton Bank
Directed change analyst and a team of developers to create a new SharePoint automated site for the Change Advisory Board
Authored Change Control policy #153 which governs all ITIL Changes made across all 270 applications at Fulton Financial Corporation
Chair the yearly Fiserv Disaster Recovery testing which is federally mandated for all banks
Created job leveling for QA Analysts and created 4 distinct QA career paths: ITQA Associate, ITQA Analyst, ITQA Analyst, and ITQA Team Leader
Coordinate QA and CAB activities and work with auditors from the Federal Reserve Bank for their yearly audit of FFC
Wilmington Trust
March 2015-June2016
QA Manager
Manage 2 contract QA testers and a team of 8 business users testing AWS system
Created and maintained defect management spreadsheet
Conducted weekly defect standup meetings
Worked with Dev team to manage and maintain the CERT Dev testing environments
Oversee performance testing engineer’s automated scripts to ensure AWS is properly stress tested
Worked with Business Analysts to refine and create existing and new business requirements
Write System and UAT test plans and scenarios
Attend all manager level project and departmental meetings
Vanguard
Jan-2014-Mar-2015
QA Analyst
Work with developers to perform testing on Production Support tickets which have been fixed
Write test scripts for prod support tickets as well as new product launches and enhancements
Upload and execute test scripts into MQC HP ALM 12.0
Upload Requirements into MQC HP ALM 12.0
Produce Key Controls Artifacts for Compliance Board Review for Production Releases
Conduct Tech Interviews and HR screenings for new candidates
Brinker Capital
Jan-2013-Jan-2014
QA Manager
Lead brainstorming and client meetings for system inspections to identify issues and solutions
Wrote Functionality and Regression scripts for Salesforce/CRM SAP System
Perform cost analysis on solutions and give recommendation to client manager
Meet with business lead and assisted in writing project documentation and test plans and user procedures
Served as backup tester for all phases of test cycle i.e. Unit, Systems, and Acceptance
Fully cognizant and compliant of IT policies and procedures to ensure that the client’s service levels are met and maintained
Used Mercury Quality Center Test Suite upload test scripts, traceability matrix and enter defects
Issued daily and weekly testing and defect reports to executive committee and to the company at large
Wrote functionality and regression scripts
Managed Production Support via help desk ticketing system
Managed 2 Production Support developers and 1 QA tester
Worked with developers to debug programs via SQL
Expert in testing in IE10, Firefox, and Chrome
Exelon Energy
2011-2013
Business Systems/QA Analyst
Provide expert analysis of IT business needs of applications, databases, web and mobile based software for IVR
Wrote Functionality and Regression scripts for Salesforce/CRM SAP System
Gather Functional Design Requirements via interviews, executive meetings to determine system requirements then lead requirements meeting and transform requirements into workable document for IVR upgrade
Attend Change Control meetings to ensure business needs and risks are identified and addressed and tracked
Meet with design team to write use cases and requirements for IVR QA Testing
Meet with business stakeholders on a weekly basis to ensure that the systems are meeting the business needs and to discuss design changes and upgrades to IVR
Wrote Project initiation document for launch of new pricing system
Acted as a liaison between IT development and business for the conversion to the new pricing and billing engines
Used Agile testing methodology to produce and test multiple iterations of the pricing and billing engines
Performed document analysis on stakeholder write ups for desired specifications
Participated in stakeholder focus groups where I served as scribe taking down the wish list and complaints of the business members
Worked with IT and business to write task analysis documentation for end to end sales process
Worked with IT to reverse engineer new pricing and billing systems
Collaborated with development unit on the design and implementation of the new data warehouse for sales team
Participated in focus group of stakeholders where SWOT Analysis was performed on the conversion and end to end sales process
Facilitated meeting between IT and Stakeholders where MOSCOW analysis was performed on the project functionality requirements to determine that both the needs and desires of the business were equally addressed
Participated in the design of system security matrix and access and authority give to various levels of users
Worked developers and the business to ensure that full scoping was done for all systems and departments involved in the conversion
Acted as go liaison between IT, business and end users for the prototype of the pricing engine
Acted as both back up tester for batch jobs and data feeds that ran at multiple during the business day and overnight
Wrote business process flow documents using Microsoft Visio
Wrote synopsis on software capabilities and limitations of both existing software and possible software upgrades for executive consideration
Exelon Energy
2007-2011
QA Analyst ll
Lead brainstorming and client meetings for system inspections to identify issues and solutions
Wrote Functionality and Regression scripts for Salesforce/CRM SAP System
Perform cost analysis on solutions and give recommendation to client manager
Meet with business lead and assisted in writing project documentation and test plans and user procedures
Served as backup tester for all phases of test cycle i.e. Unit, Systems, and Acceptance
Fully cognizant and compliant of IT policies and procedures to ensure that the client’s service levels are met and maintained
Used Mercury Quality Center Test Suite upload test scripts, traceability matrix and enter defects
Issued daily and weekly testing and defect reports to executive committee and to the company at large
Wrote functionality and regression scripts
Used SQL query to extract test data and retested and provided documentation of defects throughout the life of the defect
Worked with developers to debug programs via SQL
Wrote SQL queries to extract test data from mainframe data base
Used SQL query to extract large portions of test data for data scrubbing and massaging
Managed Data Migration to QA and Production environments for testing and releases
MBNA
2004-2007
QA Project Analyst
Develop and execute user acceptance plans to verify integrity of IVR application releases
Facilitate working sessions of user acceptance plans and scripts for IVR release
Work directly with business units Analyst to develop sale strategies to increase revenue
Manage reporting for project test suite and present to and review with project team
Served on rotating 24 hour on call schedule
Met with business units to review customer complaints about their systems limitations and wrote up change request
Presented change request at the executive level to get approval design changes
Performed SWOT and MOSCOW analysis of legacy systems for Bank of America/MBNA merger with business units
Work with Development team on IVR security verification logic and software design and implementation
Evaluated the performance contractor company Line 4 as a telephony vendor for MBNA
Managed a team of 4 junior analyst and reviewed their script writing and QA methodology
Met with business unit leads and wrote design documentation for upgrades code changes
Co-wrote design and business process flows ad merged documents together for presentation to executives
Managed business unit releases for design change and interface code changes
MBNA
2003-2004
CRM Manager
Business Leader, lead department in monthly productivity
Mentored new credit lenders
Served as lead on the credit review board MBNA Bank.
Taught credit and business strategies classes at MBNA University
Worked with IT to develop and implement auto increase and auto reduction strategies of customers credit lines
University of Pennsylvania Abramson Cancer Institute
1997-2003
Business Administrator
Managed Abramson Trust budget for salaries, employee benefits, travel, major equipment and supplies
Managed 25M of account balances for grants monies
Prepared monthly financial reports on all Trusts and Research grants.
Generated monthly fiscal reports to present to Director and executive committee of the institute
Worked directly with institute auditors and attorneys reconciling yearend financial report
Performed process analysis of purchasing approval and record keeping process
Wrote up work flow diagrams on both current process and proposed new process and performed SWOT analysis on both
Met with finance stake holders and presented flow diagrams for both processes
Performed MOSCOW analysis with finance stakeholders for new purchasing and record keeping processes
Wrote up change control documentation and presented it to the university change control committee
Worked with IT to design functional requirements for the upgrades to financial and purchasing systems
Facilitated meeting between institute and university auditors and IT to a viable test design document
Wrote use cases for functionality, regression and security testing