Customer Service Administrative Assistant

DIANA LYNN NICOL

**** ******* ****, **********, *** York 14425 · 585-***-****

ac8qur@r.postjobfree.com

SKILLS

Dedicated team player

Organized

Accurate and detailed

Superb time management

Unsurpassed work ethic

Natural leader

Customer service specialist

EXPERIENCE

OPERATIONS MANAGER II, Fedex ground

AUGUST 2018 – CURRENT

Management responsibilities incudes, but not limited to: hiring, terminations, couching, training, recognition and awards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.

Plans, organizes, staffs, directs and controls specific day-to-day operations within the station.

Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers.

Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.

Determines opportunities for improvement of key metrics and executes action plans to achieve results.

Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.

SENIOR OPERATIONS ADMINISTRATOR, Fedex ground

OCTOBER 2016 – SEPTEMBER 2018

Cross trained for inbound/outbound

Provides training/re-training for other administrators.

Pays attention to detail and accuracy to achieve daily assignments and goals.

Uses time management/changing priorities needed for fast pace environment.

Support ability for timely delivery by performing address searches/corrections though various sources.

Mitigates loss and damages by inspection/repacking.

Ensures packages are in good condition for the customer.

Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.

Ensure all packages receive appropriate scan statuses, and when necessary research missing packages to find root cause of scanning failure and compile information for management review.

Inspect and handles hazardous material.

Hazmat acceptance and damages.

Schedules and processes appointment, date certain and evening deliveries.

Provides exceptional customer service.

MAY 2016 – OCTOBER 2016

PACKAGE HANDLER, fedex ground

Loaded/unloaded packages onto delivery vehicles. Lifted, carried, pulled and pushed packages on a continuous basis for approximate shifts of three to four hours. Scanning packages, reading labels to verify information using standard equipment to sort packages accordingly.

MARCH 2014 – MAY 2016

VAULT CLERK, the home depot

Balance/reconcile daily bank/vault balances. Create/audit all daily tils for cashiers. Perform money transfers for head cashier. Completed report detailing daily actions. Updated, corrected and tiled documentation for bank records and compliance purposes. Received and counted incoming transfers from armored car services. Kept an accurate count of pending transfers and monetary values.

JUNE 2012 – MAY 2014

LEAD CASHIER, target

Provided training, monitoring, and assistance with operational issues. Providing direction and support to cashiers, and ensuring excellent customer service.

FEBURARY 2010 – JUNE 2012

RECORDS SPECIALIST, FINGERLAKES COMMUNINTY COLLEGE

Assisted with the transferring of student records/paper files into a new database format and provided office administration duties where needed.

EDUCATION

2016 – CURRENT

BACHELORS -BUSINESS MANAGEMENT - keuka college

2015

ASSOCIATES DEGREE - BUSINESS ADMINISTRATION - fingerlakes community college

REFERENCES AVAILABLE UPON REQUEST.

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