ALABI, OMOLABAKE ESTHER

Mobile Number: 070********

Address: *, ******* ***** ******, *****, Ketu, Lagos State.

Email: ac8qu1@r.postjobfree.com or ac8qu1@r.postjobfree.com

Nationality: Nigerian

Sex: Female

Marital Status: Single

D.O.B: 3rd February, 1994

L.G.A: Boluwaduro

State of Origin: Osun State

PERSONAL STATEMENT

A graduate with good understanding for fair trading, card business, agent banking, competition and rules relating to customer service with the ability to carry people along through excellent teamwork in a safe and efficient manner and able to give customers their desired satisfaction without losing them to competitors.

CAREER OBJECTIVE

I am looking for an opportunity to build a career. I am willing to learn, develop and deliver results, and also to acquire relevant experience and skills needed in a highly challenging and motivating organization driven by excellent performance.

KEY SKILLS AND STRENGTHS

1.Proficiency of using computer aided tools (Microsoft Excel, Microsoft word, Power Point etc.)

2.Friendly personality

3.Good understanding of industrial standards (ORACLE, CEVA, FINACLE)

4.Good appearance

5.Foresight

6.Patience

7.Sincerity

8.Resilience

9.Compassionate

10.Good verbal and written communication skills

11.Diligence

12.Excellent data analytical skills

EMPLOYMENT HISTORY

FIRST BANK OF NIGERIA LIMITED

9/11 McCarthy Street, Onikan, Lagos.

Role: E-BUSINESS Team (Financial Inclusion Services) - September 2018-till date)

Grew the agent network base significantly by Onboarding agents for both Lagos and West Regions after reviewing all the details provided and confirming that they are correct.

Keep agents in the position to transact by modifying details (where necessary) for agents with appropriate authorization from the agent.

Creating room for business expansion by setting up existing agents on new locations (as long as they meet the necessary requirements).

Promoting the set up process by reviewing and authorizing agent creation for other members of Agency Banking.

Responding to all agent enquiries and resolving issues ranging from PIN resets to terminal retrieval and assignment.

Follow up on Geeks and TD’s to resolve challenges experienced as soon as there is a decline in the weekly transaction report. This has significantly boosted the volume and count of the entire agent banking transactions.

Monitor and render periodic reports and recommendations on Agent’s performance.

Ensure Firstmonie branding materials get to Agent locations and are properly displayed. There has been massive branding of agent locations in the last 6 months.

Minimized transaction errors by ensuring that agents are properly trained. The volume of error 09 transaction failure has reduced by 75% after the last agent training program.

Liaising with eBusiness support teams (Regional Support Officers, Business Development Offices) in ensuring prompt resolution of complaints.

FIRST BANK OF NIGERIA LIMITED

35, Samuel Asabia House Marina, Lagos

Role: E-BUSINESS Team (Card Business) - April 2018- September 2018)

Discovered the root cause of low debit card issuance across the bank branches was as a result of faulty tattoo printers which was observed from the reports prepared for internal audiences using business analytics reporting tools.

Identified, grouped, interpreted large data sets by drawing valid inferences and presented them successfully to management using a reporting tool.

Provided realistic projections and established various scenarios to determine viable process strategies to move the card business to a greater level. A good example was when the old tattoo printers were replaced with newer ones to drive debit card issuance.

Created data dashboards, graphs and visualizations.

Took minutes of board meetings to know where we are and what we intend to do to move farther from where we are.

Responded to mails and advised branches on requests pertaining to card (Debit, Credit and Prepaid) business.

Identified areas to increase efficiency and automation of processes by studying the approval success rate and rejection rates of all card variants.

Spooled weekly debit card issuance report and also querying branches with low debit card issuance. The debit card issuance base grew so much that the revenue from debit card issuance was 89% of the total card business revenue.

Managed the bank’s card stock by Preparing Weekly Debit, Credit and Prepaid Card Stock Reports.

Downloaded weekly reports of inactive card accounts with a view to drive activities through RSOs and customer engagement among other things.

Prepared an excel showing a daily tracker of card requests received while taking into cognizance major highlights such as major complaints/enquiries, impact on business etc.

NATIONAL YOUTH SERVICE CORPS (NYSC).

Community Secondary School, Ogurugu, Enugu State.

Role: Basic Science Teacher - November 2016- October 2017

1.Wrote lesson notes according to the scheme of work provided by the state.

2.Prepared various teaching aids for students.

3.Raised the moral values by Sensitizing students on health issues such as rape, Incest, masturbation, social vices etc.

4.Groomed students for external examinations and quiz competitions both at the state and national levels.

THE SHELL NIGERIA EXPLORATION AND PRODUCTION COMPANY (SNEPCO).

Plot 21/22 Freeman House, Marina, Lagos.

Role: Production Chemist (Intern) - January 2014- May 2014

Followed up Procurement of materials for offshore operations.

Attended and took minutes of board meetings.

Ensured that there were enough chemicals and we were never out of stock by following up till point of delivery of chemicals for Bonga Laboratory.

Weighed samples from Bonga laboratory and documented the results appropriately.

Delivered service entries to vendors.

Did a research on the impacts of solid deposits on produced water system in oil and gas operations.

Studied and carried out a research on corrosion inhibitors with the corrosion inhibition team.

Ensured that all tasks were followed up so that daily targets for offshore operations were met.

EDUCATIONAL QUALIFICATIONS

NYSC Discharge Certificate

Ogurugu, Uzo-Uwani Local Government, Enugu State: December 2017

Ladoke Akintola University of Technology, Ogbomoso, Oyo State.

B. Technology Biochemistry: December 2015

Teenland College

Secondary School Leaving Certificate 2010

PROFESSIONAL CERTIFICATIONS

1.British International Safety Organization

Health, Safety and Environment/Project Management Level 1, 2 and 3: March 2018.

2.Chartered Institute of Customer Relationship Management

Post Graduate Diploma as a Certified Customer Service Professional: September 2017

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