Confidential P *
Jayna Patel is a friendly person willing to learn and grow. I take on a challenge to explore my capabilities. Learning excites and motivates me. I started as a receptionist at Absa but was always willing to assist and explore different avenues and therefore worked my way up from receptionist to a consultant. During my school years I was the secretary of the youth group arranging various projects to our community. In my spare time I enjoy drawing and reading. I love reading magazines on travel and new inventions.
Confidential P 2
First names: Jayna
Home address: 275 13th Ave, Laudium, 0037
Id number: 790-***-**** 088
Contact details: 072-***-****, firstname.lastname@example.org Nationality: South African
Languages: English, Afrikaans, Gujerati
Driver’s License: Yes
Mediclinic Hospital Midstream – Feb 2016 to present
Practice Manager & Finance Administrator– Specialists Paediatric Gastroenterologist rooms .Working for 2 doctors
Greeting and scheduling patients and visitors
All accounts related admin
Handling billing, credit control
Authorisation updates, motivations for admissions
Answering and routing calls,
Keeping paperwork organized
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
I implemented ways to cut costs in the practice rooms and created a 95% paperless practice room
Absa Health Care Consultants Feb 2007 – May 2013
Key Account Consultant & Events Co-ordinator
Focusing on growing and developing existing clients, together with generating new business.
Act as the key interface between the customer and all relevant divisions.
Relationship building skills.
Confidential P 3
Provided client services and product training on medical scheme products. Preparing needs analysis and survey reports for clients. Planning training sessions with HR Managers
Typing of agendas, minutes and training material.
Presenting Health Industry updates to clients and HR managers. Keeping updated in the medical scheme industry and NHI. Updating & ordering new banners, gazebos for events. Management of new business process
Management of all regional events including feedback reports. Designing teasers and invites for wellness days, theatre days, spa day to name a few.
Administering and payments to the various segments involved with events. RE5 exam with Financial Planning Institute 2011
Implemented new ideas for wellness days.
Suggested ways to keep control of the status of new businesses. Marketing Assistant Activities: Absa Health Care Consultants ( Feb 2005 – Feb 2007)
Supporting in Co-ordination of communication campaigns from concept phase to fulfilment thereof both for internal and external markets. Liaison and event management: co-ordination of seminars, client interface management, coordinating wellness days, and product and brand identity launches, co- various staff and client functions.
Designing client invitations for the various events. Researching and coordinating monthly internal newsletters
Arranging all promotional items for the various events. Supporting with administering and payments to the various segments involved. Confidential P 4
Office administrator: Absa Health Care Consultants (July 2002 – 2004) PA to General Manager and Head Office team
Arranging all office events with catering
Training and communication to our provider network Flights Bookings, travel & accommodation for managers. Completing requisitions & payments to suppliers
Ordering office and promotional items on the SAP system Implementing new ideas and structure in the office, implemented ways to cut cost in the office.
Assisting medical scheme consultants with client queries Assisting the marketing manager with events
Absa Card – Credit Controller Aug (1999) – July (2002) Contacting clients to settle accounts.
Client liaison telephonically & face to face.
Completing arrangements, legal, fraud & sequestration files. Typing minutes
Assisting at the call centre
2IC in the absence of Department Manager
Assisting with new applications at the scoring department Credit checks on ITC and credit bureau
TELKOM– Credit Controller Feb (1998) – May (1998)
Contacting clients to settle accounts.
Confidential P 5
Client liaison telephonically & face to face.
Sales lady: Master Tailors. Part Time 1993 - 1998
Assisted as cashier
High school attended: Laudium Secondary High School Highest Standard Passed: Matriculated in 1996 with exemption Subjects passed:
Mathematics, English, Economics,
Accountancy, Afrikaans, Science
Attended: Oxford College
Degree Obtained: Executive Secretarial Diploma ( 1997) Certificate Courses
- Certificate in Public Relations - Unisa (2003)
- Certificate in B2B Marketing - Unisa ( 2005 – 2006)
- Certificate in Reflexology & full body massage (2010)
- Certificate in First Aid Course 1 & 2 (2018)
- Certificate in Office Management (2018)
- Windows XP, (Excel, Powerpoint, Word,)
- Photoshop –CTU Training
- Coreldraw – Oxford College
- Publisher – Through work experience
- Certificate in First Aid Level 1 and 2 - April 2018 Confidential P 6
Lizzette Groenewald – ABSA HCC – 082*******