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Customer Service Sales Representative

Location:
Atlanta, Georgia, United States
Posted:
March 11, 2019

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Resume:

GWENDOLYN R. WYATTE

470-***-**** or 404-***-****

EMAIL: ac8qqy@r.postjobfree.com

CLIENT SERVICE/ADMINISTRATIVE/CUSTOMER SERVICE

PROFESSIONAL SUMMARY

I am a dynamic Customer service representative with over ten years’ experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. A highly motivated, intuitive and results-focused individual, able to generate new ideas, and analyze and resolve challenges, with advance organizational goals and objectives. An individual with well-developed interpersonal skills, adaptable to diverse people and environment, quickly identify and institute resolution to problems, and interface will with all levels of management and staff.

CORE QUALIFICATIONS

Excellent communication skills with a focus on customer service

Experience with Microsoft Office – Word & Excel

Strategic Planning, Team Building

Conflict Resolution, Troubleshooting and Research

Leadership Skills, Client Service

Problem Solver, Office Administration

Listening Skills, MS Word, Excel, PowerPoint

Tech support and customer care

Cash handling, 10-Key

PROFESSIONAL EXPERIENCE

PUBLIX Decatur, GA

CASHIER 12/18 – Current

Welcoming customers

Answering their questions and helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics.

Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

DIVERSE THERAPY, INC. Stone Mountain, GA

FRONT DESK RECEPTIONIST 06/18 – 11/18

Responsible for handling front office reception and administration duties,

Greeting guests, answering phones, handling company inquiries.

Sorting and distributing mail.

Scheduling appointments, Intake coordinator, and insurance verifications.

ENCOMPASS SUPPLY CHAIN SOLUTION Lawrenceville, GA

PARTS SALES REPRESENTATIVE 11/14 – 06/18

Managed large amounts of inbound and outbound calls in a timely manner.

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Evaluated office production, greet and assist Customer/clients on a daily basis.

REIDS GROCERY STORE Aiken, SC

CASHIER 04/12 – 10/12

Operating scanners, scales, cash registers, and other electronics.

Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

URBAN OUTFITTERS INC Trenton, SC

CUSTOMER SERVICE REPRESENTATIVE 08/11 – 03/12

Attracts potential customers by answering product and service questions

Suggesting information about other products and services.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Generate refunds for lost, damaged, or unsatisfied with product

INTERNAL REVENUE SERVICE Dunwoody, GA

DATA TRANSCRIBER, 02/08 – 04/11

Have good attention to detail

Strong data entry skills and comfortable working in front of a computer throughout shift.

Position enters information from tax returns into the IRS computer system.

EDUCATION

University of Phoenix

Associate of Arts -Medical Records Augusta, GA

November 2013 GPA (3.5/4.0) Summa Cum Laude

REFERENCE UPON REQUEST



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