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Customer Service Administrative Assistant

Bukit Merah, 159049, Singapore
March 10, 2019

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Cristine D. Villacruz

Date of Birth: January **, 1990

Gender: Female

Nationality: Filipino

Mobile: +658*******

Email address:

Current Address: **-*** *** ****, ***dlands Drive 73, Singapore 734684 Permanent Address: Daet, Camarines Norte.Philippines 4600 Summary

I have been successfully performing both Administrative and Customer Service duties for a multinational management consulting services company and world’s leader in electronic products. I am also experienced on partnering with a team in terms of digifying and automating processes within HR (Digital Transformation and Operation Excellence for Human Resources). With my extensive background in these fields I have the capability of producing quality deliverable to all concerned stakeholders. Educational Background

Tertiary Level

• Bachelor of Science in Business Administration Major in Management Ateneo de Naga University, Naga City, Philippines (June 2007- March 2011)

• Bachelor of Science in Business Administration Major in Management La Consolacion College of Daet, Camarines Norte, Philippines (June 2006- March 2007) Secondary Level

• La Consolacion College of Daet

Daet Camarines Norte, Philippines (June 2002- March 2006) Elementary Level

• Bagasbas Elementary School

Daet, Camarines Norte (June 1996- March 2002)

Highlights of Qualifications

• An accomplished and results-oriented individual with a strong aptitude for organization and office administration. Committed to the highest levels of professional excellence by hands-on administrative and operational experience

• Able to work and converse efficiently with all levels of colleagues, clients and other external contacts

• Able to work independently, energetic, high level of initiative & passion to work

• Versatile and well organized with deep knowledge of making administrative and procedural decisions, with the aim of running an infallible office system

• Proficient in Microsoft applications (Word, Excel, Power Point, Outlook) and experienced in using corporate systems such as Sap, ERP, Siebel and QuickBooks Work Experience

Company: I’s-Pot Cuisine Pte Ltd

Position : Administrative Assistant

Location: 2 Sing Joo Walk, #05-13, Jool Suites Singapore 217811 Employment dates: January 2017- August 2017

• Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries

• Processed and issued quotations and invoices to the customers

• Liaised with kitchen staffs regarding the menu and drivers for the food deliveries

• Managed accounts payable (bill payments, salaries, petty cash etc.) and receivable through cash / cheque / voucher in a timely manner

• Prepared client’s full set of accounts, month end closing and quarterly GST returns

• Planned meetings and taking detailed minutes

• Wrote and distributed email, correspondence memos, letters, faxes and forms

• Maintained spreadsheets for monitoring and analysing accounting data and prepare financial reports

• Processed monthly payroll, CPF and employee claims

• Updating of staff personal profiles (personal details, MC, leave, etc)

• Provide secretarial duties for Directors and Managers Company: Accenture Incorporated

Position: Human Resource Associate

Location: Cybergate Tower 2, Pioneer St. Mandaluyong City Employment dates: September 2014 - April 2016

• Generated list of service request via Siebel

• Provided accurate and timely resolution of employee inquiries, including updating and resolving tickets according to define SLAs

• Verified and responded to an inquiry by a prospective employer, a government agency, or an outside entity, such as a lending institution, telecommunications, embassies, banks that the current or former employee is or was employed by our organization

• Guided employees in navigating through employee self-service functionality in Workday

• Partnered with functional areas to support employee inquiries related to all HR programs

• Issued Certificate of Employment to resigned employees

• Prepared incident report for those employees who tampered COE and endorse it to ER Team

• Maintained and ensured accuracy of data in master record

• Ensured high quality and availability of all required administrative means and tools

• Helped maintain the internal communication using a wide variety of means

• Create reports of low complexity on a regular and/or ad hoc basis

• Prepared job aids and process flow chart

• Ensure that Risk and Issues are log on board

• Analyzed quality performance data and prepared monthly presentations for executives review

• Documented inquiries and escalated to other parties as necessary

• Responsible for managing and accurately collecting very sensitive and confidential information Company: Samsung Electronics Philippines Corporation (Head Office) Position: Voice of Customer Admin

Location: 7F Science Hub Tower 4 McKinley Hill Cyber Park, Fort Bonifacio Taguig City Employment dates: December 2012 - July 2014

• Validated customer’s requirements for Refund (ID, Banking details, Spoa, Official Receipts)

• Responsible for the vendor code creation in SAP and releasing of customers cheques

• Prepared documents for payment processing

• Liaised with Finance department regarding request for payment

• Processed ERP for refund end user requests

• Assist in approval for dismantling and gate pass

• Responsible for securing the location of defective units

• Database and email monitoring

• Prepared documents and endorsed to samsung’s courier for shipping

• Scheduled and monitored the pull out of the defective units to courier

• Liasied with warehouse personnel regarding returned units

• Managed significant support concern and inquiries, accommodate escalations and very sensitive problem

• Provided excellent service through phone interaction esp. when dealing with the customers, service centers, and distributors/dealers or admin with an established professional company image Company: Pilipinas Teleserve Incorporated

Position : Customer Care Officer

Location: Manila Philippines

Employment dates: September 2011- May 2012

• Managed high volume of incoming calls

• Resolved customer complaints

• Liaisied with technicians for the repair schedule

• Ensured to close outstanding cases in the system Additional Information

Years of Experience: 5 years

Availability: Immediate

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