Cristine D. Villacruz
Date of Birth: January **, 1990
Gender: Female
Nationality: Filipino
Mobile: +658*******
Email address: ********.*.*********@*****.***
Current Address: **-*** *** ****, ***dlands Drive 73, Singapore 734684 Permanent Address: Daet, Camarines Norte.Philippines 4600 Summary
I have been successfully performing both Administrative and Customer Service duties for a multinational management consulting services company and world’s leader in electronic products. I am also experienced on partnering with a team in terms of digifying and automating processes within HR (Digital Transformation and Operation Excellence for Human Resources). With my extensive background in these fields I have the capability of producing quality deliverable to all concerned stakeholders. Educational Background
Tertiary Level
• Bachelor of Science in Business Administration Major in Management Ateneo de Naga University, Naga City, Philippines (June 2007- March 2011)
• Bachelor of Science in Business Administration Major in Management La Consolacion College of Daet, Camarines Norte, Philippines (June 2006- March 2007) Secondary Level
• La Consolacion College of Daet
Daet Camarines Norte, Philippines (June 2002- March 2006) Elementary Level
• Bagasbas Elementary School
Daet, Camarines Norte (June 1996- March 2002)
Highlights of Qualifications
• An accomplished and results-oriented individual with a strong aptitude for organization and office administration. Committed to the highest levels of professional excellence by hands-on administrative and operational experience
• Able to work and converse efficiently with all levels of colleagues, clients and other external contacts
• Able to work independently, energetic, high level of initiative & passion to work
• Versatile and well organized with deep knowledge of making administrative and procedural decisions, with the aim of running an infallible office system
• Proficient in Microsoft applications (Word, Excel, Power Point, Outlook) and experienced in using corporate systems such as Sap, ERP, Siebel and QuickBooks Work Experience
Company: I’s-Pot Cuisine Pte Ltd
Position : Administrative Assistant
Location: 2 Sing Joo Walk, #05-13, Jool Suites Singapore 217811 Employment dates: January 2017- August 2017
• Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries
• Processed and issued quotations and invoices to the customers
• Liaised with kitchen staffs regarding the menu and drivers for the food deliveries
• Managed accounts payable (bill payments, salaries, petty cash etc.) and receivable through cash / cheque / voucher in a timely manner
• Prepared client’s full set of accounts, month end closing and quarterly GST returns
• Planned meetings and taking detailed minutes
• Wrote and distributed email, correspondence memos, letters, faxes and forms
• Maintained spreadsheets for monitoring and analysing accounting data and prepare financial reports
• Processed monthly payroll, CPF and employee claims
• Updating of staff personal profiles (personal details, MC, leave, etc)
• Provide secretarial duties for Directors and Managers Company: Accenture Incorporated
Position: Human Resource Associate
Location: Cybergate Tower 2, Pioneer St. Mandaluyong City Employment dates: September 2014 - April 2016
• Generated list of service request via Siebel
• Provided accurate and timely resolution of employee inquiries, including updating and resolving tickets according to define SLAs
• Verified and responded to an inquiry by a prospective employer, a government agency, or an outside entity, such as a lending institution, telecommunications, embassies, banks that the current or former employee is or was employed by our organization
• Guided employees in navigating through employee self-service functionality in Workday
• Partnered with functional areas to support employee inquiries related to all HR programs
• Issued Certificate of Employment to resigned employees
• Prepared incident report for those employees who tampered COE and endorse it to ER Team
• Maintained and ensured accuracy of data in master record
• Ensured high quality and availability of all required administrative means and tools
• Helped maintain the internal communication using a wide variety of means
• Create reports of low complexity on a regular and/or ad hoc basis
• Prepared job aids and process flow chart
• Ensure that Risk and Issues are log on board
• Analyzed quality performance data and prepared monthly presentations for executives review
• Documented inquiries and escalated to other parties as necessary
• Responsible for managing and accurately collecting very sensitive and confidential information Company: Samsung Electronics Philippines Corporation (Head Office) Position: Voice of Customer Admin
Location: 7F Science Hub Tower 4 McKinley Hill Cyber Park, Fort Bonifacio Taguig City Employment dates: December 2012 - July 2014
• Validated customer’s requirements for Refund (ID, Banking details, Spoa, Official Receipts)
• Responsible for the vendor code creation in SAP and releasing of customers cheques
• Prepared documents for payment processing
• Liaised with Finance department regarding request for payment
• Processed ERP for refund end user requests
• Assist in approval for dismantling and gate pass
• Responsible for securing the location of defective units
• Database and email monitoring
• Prepared documents and endorsed to samsung’s courier for shipping
• Scheduled and monitored the pull out of the defective units to courier
• Liasied with warehouse personnel regarding returned units
• Managed significant support concern and inquiries, accommodate escalations and very sensitive problem
• Provided excellent service through phone interaction esp. when dealing with the customers, service centers, and distributors/dealers or admin with an established professional company image Company: Pilipinas Teleserve Incorporated
Position : Customer Care Officer
Location: Manila Philippines
Employment dates: September 2011- May 2012
• Managed high volume of incoming calls
• Resolved customer complaints
• Liaisied with technicians for the repair schedule
• Ensured to close outstanding cases in the system Additional Information
Years of Experience: 5 years
Availability: Immediate