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Customer Service Coordinator

Location:
Chicago, IL
Salary:
Open
Posted:
March 11, 2019

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Resume:

ac8qo7@r.postjobfree.com 773-***-**** WWW.LINKEDIN.COM/PUB/PARIS-SHELTON/1B/39B/7A3/

P A G E 1

PS

SKILLS

• Strategic social media

branding (Twitter,

Instagram & Facebook)

• Proficient sales and

marketing techniques

generating revenue

• Challenge-driven

individual that thrives on

project development &

execution

• Dynamic team builder &

leader, with

demonstrated success in

motivating others to

accomplish goals

• Keen customer-service

focused approach with

ability to establish &

maintain relationships

PARIS SHELTON

CUSTOMER SERVICE/MARKETING & SALES PROFESSIONAL

EXPERIENCE

CUSTOMER COORDINATOR • BOX BEAUTY (CHICAGO, IL) • 2018 – PRESENT

• Research and resolve complex customer issues

• Ascertain customer needs by utilizing professional probing questions and data analysis to provide product recommendations

• Conduct product research for potential new distribution lines, up to 100 products daily for Amazon.com’s ASIN

• Collaborate interdepartmentally with buyers to increase product selection in warehouse & graphic design team with visual visibility on J2, Dream & Brittny products

• Manage social media postings (Twitter & Facebook) SALES ACCOUNT MANAGER • BEAUTY LOGICA (CHICAGO, IL) • 2014 – 2017

• Managed staff of 10 sales reps

• Generated over $100k in monthly sales

• National wholesalers for over 200 accounts which included domestic & international distributors, salons & spas, & retail accounts; largest accounts included Trendz Beauty Supply

(Albuquerque, NM), Professional Beauty Supply (El Paso, TX) & Beauty Depot (Salt Lake City, UT)

• Performed comparative research on competitors including products, pricing & distribution

• Completed daily cold calling of potential clients

• Managed accounts receivables by invoicing accounts based on

(30) day payment terms; follow-up with outstanding invoices

• Generated relevant reports for trend analysis/sales patterns INDEPENDENT CONTRACTOR • JMH CRE8TIVE (HANOVER PARK, IL) • 2013 - 2014

• Engaged in consultation strategies with new & existing clients on their brand management needs

• Managed clients with strategy & execution of their branding, social media & online presence including participating in natural hair shows

ac8qo7@r.postjobfree.com 773-***-**** WWW.LINKEDIN.COM/PUB/PARIS-SHELTON/1B/39B/7A3/ P A G E 2

KEY

ACCOMPLISHMENTS

• Received 100%

Customer Satisfaction

Feedback for 9

consecutive months

• Leading sales team to

average 93% sales goal

• Generated an avg. of

$100k in sales monthly

• Revealed new artists

(their accomplishments,

abilities and future

goals) to Apple

• Field Representative of

the Year & Negotiator of

the Year (2006)

• Market Team of the Year

& Midwest Region Field

Marketing

Representative of the

Year (2005)

• Arranged promotional

content sent to over

450,000 subscribers &

developed relationships

with bloggers

• Collaborated with consumers; created design, printing, social media proposals, web & business development

SPECIAL PROJECTS COORDINATOR • 220 COMMUNICATIONS & MARKETING FIRM (CHICAGO, IL) • 2013 - 2014

• Responsible for (5) projects which included extensive project management; follow up & tracking, scheduling & participating in required company meetings

• Managed all areas of music acquired by the firm

• Maintained data collection, tracking & reporting as it pertains to emerging artist’s music

• Assisted the publishing division with reading & reviewing solicited material

SALES/MARKETING REP • WARNER MUSIC GROUP (CHICAGO, IL) • 2000 - 2011

• Supervised and mentored (7) college interns

• Managed the marketing strategies for (7) states

• Worked with credit department in opening over (10) new business accounts

• Collaborated with key venues and promoters: Jam Productions, House of Blues (Chicago), Beachland Ballroom (Cleveland) & First Avenue (Minneapolis)

• Coordinated, managed and attended in-store events of high profile artists including Lollapalooza

• Gained national retail advertising compliances, maintained correct stock levels/products were in retail stores

• Serviced Fortune 500 companies (Best Buy, Target, FYE-Trans World, Walmart) & local small retailers

VARIOUS ROLES INCLUDING PRODUCT DEVELOPMENT REP ACCOUNT MERCHANDISER REP (CHICAGO, IL) • 1990 – 1999

• Managed the product development of a multi-state territory

• Teamed with retailers and nightclub venues while promoting recording artists

• Tracked & maintained inventory

• Serviced over100 retailers in the Chicagoland with product display materials supporting projects, including highly visible areas of Downtown and Northside Chicago

• Tracked advertising promotions for accounts and continued to improve sales abilities and product knowledge

EDUCATION

CERTIFICATION OF BUS. ADMIN • 1997 • OLIVE-HARVEY COLLEGE



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