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Customer Service Manager

Location:
Las Vegas, Nevada, United States
Posted:
March 10, 2019

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Resume:

SALOMON SOTO

*** * ****** **** **** · 702-***-****

ac8qnd@r.postjobfree.com

Seeking a position that will benefit from my customer service experience, positive interaction skills where my 15+ years experience can improve the customer satisfaction

EXPERIENCE

03/2014 – PRESENT

ASSISTANT MANAGER, Ups Store-The M business Center

Primary responsibility is to deliver world-class customer service to customers relating to package and shipping.

Strong interpersonal skills, effective oral/written communication skills and the ability to work well with others.

Computer application knowledge, including Microsoft Office Knowledge of Internet.

Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75+ lbs.

08/2009 – 09/2010

AUTOPAY REP, cREDIT ACCEPTANCE

TEAM LEAD: BRAD LAPITAN -RECEIVED PERMISSON TO USE AS A REFERENCE

CUSTOMER SERVICE AUTOPAY

PAST EXPERIENCE

10+ YEARS DISCOVER CARD AND AMERICAN EXPRESS. 03/1999-06/2009

Was trained fully in the areas of customer service, fraud, collections over the span of 10 years with the companies.

Went on to assist in escalations for upset customers in all departments.

Training department, educating new hires and assisted in training of new representatives.

Corporate Card Strategic accounts. Assisted corporate program administrators working for fortune 500 companies to manage all areas of their accounts. Customer service,billing, organization of card hierarchy, setting up new cards, travel arrangements, emergency cash, and payments.

***OUT OF WORKFORCE DUE TO BIRTH OF SON AND CANCER DIAGNOSIS, FORCED ME TO LEAVE CREDIT ACCEPTANCE AND NOT RETURN UNTIL FOUR YEARS LATER

REFERENCES AVAILABLE UPON REQUEST.



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