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Operations Manager

Harrisonburg, Virginia, United States
March 10, 2019

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John P. Villanueva



Manager · Operations · Pharmaceuticals· Support · Supply


Results oriented Manager with over 17 years of Project, Product, Operations, and General Management experience and success. Accomplished leader, capable of making quick decisions as well as long-range plans, developing successful organizational culture, and facilitating relationships at all levels and cross functionally. Measurable success in achieving project and program success through planning, coordination, foresight, improving operational productivity, and developing and implementing policy. United States Marine Corps Veteran.

Open to Leadership opportunity with an organization seeking a versatile employee who facilitates team work and collaboration in support of corporate strategic objectives.

Areas of Expertise

Project/Product Management Trilingual English/Spanish/Sign Lean Six Sigma Black Belt

Supply Chain Management Continuous Process Improvement Operations Management

Organizational Efficiency Strategic & Tactical Planning Training & Development Negotiations / Customer Service Lean Six Sigma Black Belt

Key Differentiators & Accomplishments

Generated over $4B in revenue from an HPV vaccine (Gardasil-9) distributed all over the world. countries.

Trained and monitored over 200 employees for proficiency and up-to-date qualifications to ensure efficient work standards.

Administers annual operating budget of over $1M, and directly responsible for equipment valued at over $1B.

Reduced operating expenses by $600,000 and completed projects several days or weeks prior to deadlines, through project management methodologies, including planning, organizing, and control of project scope, milestone and timeline / deadline tracking, risk management, leveraging resources, and post project analysis for continuous improvement and operational efficiency initiatives.

Provided quality control for over 10k maintenance man hours, over 15k flight hours, over 22k hours of training, and over four major safety inspections.

Global career experience includes key metrics, procurement, SOPs, mentoring, life cycle of projects and preventative maintenance in the U.S., Europe, and the Middle East. Understands cultural nuances of managing and working alongside people of differing cultures.

Relevant Career History

merck 2016 – 2018

Vaccine operations manager

Managed, coached and mentored over 20 unionized hourly employees and collaborated within a cross-functional team environment to ensure that daily manufacturing operations produced high quality products safely and on schedule. Generated over $4B in revenue from an HPV vaccine (Gardasil-9) distributed in over 40 countries.

· Worked 12-hour rotating shifts, led and coached team members of a unionized workforce, planned-organized-prioritized-controlled-directed operations, solved problems, documented over 10 first-responses for investigations and quality notification, wrote over 50 permits for lockout/tagout, lead shift start-up and end of shift meetings, participated in daily operational review meetings, initiated batch sheet and procedure revisions, managed employee performance.

· Identified, evaluated, and planned over three continuous improvement projects to increase the team’s

effectiveness in meeting business goals including safety, quality, productivity, and reliability objectives.

· Lead and participated in over 20 safety, environmental, GEMBA walks, and quality audits and investigations and implementation of related corrective actions.

United States Marine Corps, U.S., Middle East, Europe

Aircraft Maintenance Department Manager / Defense Contract Analyst 2013 – 2016

Direct responsibility for over 250 managers, supervisors, and personnel maintaining 31 aircraft valued at over $1B. Plan, organize, and manage scheduled and unscheduled aircraft maintenance supporting a flight schedule of over 4,500 hours per year. Supervise and coordinate administrative responsibilities, manage training and licensing programs, assess and recommend improvements to policies and procedures, and ensure efficient and full use of capabilities and facilities of the department.

Improved aircraft mission readiness by 15% through analyzing and improving operations by adding an additional (3rd) shift, and decreasing turnover time between shifts.

Administered annual operation budget of over $1M, an administration and training budget of over $4K, and support equipment valued at over $50K.

Drafted Statements of Work (SOW) for 28 contractors, including negotiating as a third party for a five-year, $10M contract, coordinating with several DoD Comptrollers throughout the process.

Supported over 12K mishap-free flight hours through detailed planning, training, and quality control, resulting in the successful training of over 50 pilots.

Coordinated training for over 250 personnel in preparation for a stringent inspection which occurs every two years, utilizing nine stations and six practical drills for personnel to rotate and improve upon their skills. Received an exemplary score of “On Track” which showcased the department’s proficiency.

Overhauled entire squadron motorcycle program from the ground up for over 30 members, ensuring the squadron was in compliance with all applicable organizational policies, utilizing effective assessment, leadership and correspondence.

Operations Manager / Material Control Officer / Aircraft Structural Repair Manager 2005 – 2013

Managed annual budget of $900K, and mentored 36 junior and senior personnel utilizing effective communication and team building, while leading over 1K service members in their formal training.

Streamlined the inspection process for aircraft welder recertification, saving more than two weeks and 348 man hours per welder.

Led planning, logistics, and operational support for the movement of over 500 flight hours of cargo and passenger transport to the middle east, lifting over 55K pounds overall, with no mishaps.

Led and managed 62 personnel for repair projects for 13 units and 186 aircraft.

Planned and coordinated support for contingency operations for Operation Enduring Freedom, by providing over 50 pieces of support equipment and deploying over 600 Marines with the proper qualifications.

Steered improvements and process modifications as a result of two Value Stream Analysis events, increasing efficiency by 22%, reducing unnecessary processes and saving time.

Recognized for achieving highly effective balance between direction and delegation, effectively tasking subordinates, clearly delineating direction, and for fostering motivation and enhancing morale to achieve mission accomplishment even in the most difficult circumstances.

Education & Certifications

Columbia Southern University, Orange Beach, AL

Master of Business Administration (Magna Cum Laude)

John Jay College, New York, NY

• Bachelor of Arts, Criminal Justice, Minor in Political Science (Cum Laude)

Lean Six Sigma Black Belt (LSSBB) – Management and Strategy Institute

Lean Six Sigma Green Belt (LSSGB) – U.S. Marine Corps

Certified Team Supervisor – Management and Strategy Institute

Operational Planning Team Certification – U.S. Marine Corps

Honors & Awards

The National Society of Leadership and Success 2015

Navy and Marine Corps Commendation Medal 2013

Navy Achievement Medal 2010

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